Cyber Service Delivery Manager

• Work primarily with cybersecurity systems and solutions in relation with operational delivery, various aspects of information security technologies and processes
• Innovative services production delivery, driven by business strategy and goals
• Professional stakeholder management, define and address operational delivery requirements, KPIs, SLAs and OLAs for specific services
• Compliance oversight of SLA and OLA, if necessary, development of measures and their control for compliance
• Act as single point of contact and focus on ensuring operational readiness and governance oversight
• Work closely with Project Managers and project members regarding delivery preparations of production environments
• Ensure operational readiness (technical and process wise) of people, processes, and technologies in collaboration with Partner Manager and Business Development
• Plan regular tests and reviews of the security systems, processes, and policies to ensure they work as expected
• Evaluate existing services and implement Service Improvement Plans
• Interface and handle escalations with the customer, recurrent customer reporting regarding operational delivery
• Collaborate with QA responsible to identify and implement corrective measures where applicable
• Establish good communication and collaboration with customer representatives
• Coordinate customer recurrent customer meetings and workshops for operational and strategical review
• Coordinate service escalations on a governance level

• Master's or Bachelor’s degree in related fields, preferably Engineering, Computer Science, Mathematics areas
• Minimum 5-7 years of experience in service delivery
• Complete understanding of the IT and Cybersecurity infrastructure of an organization or of a project
• Negotiation capabilities and problem-solving mindset
• Effectively drive service development and contribute to ITIL processes
• Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations
• Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with people having different backgrounds
• Fluency in Business English is required, German is an advantage
• Customer oriented behaviour
• Experience in IT service management (ITSM and ITAM)
• Experience in IT service monitoring, defining ITIL processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining required levels of competency
• Availability for collaboration on social and technical topics within international teams
• Excellent command of both spoken and written English

ITIL, CISSP, Cloud Architecture Design, SANS or similar certifications represent a big plus

• Smooth integration and a supportive mentor
• Choose from Remote, Hybrid or Office work opportunities
• Projects have different working hours to suit your needs
• Sponsored certifications, trainings and top e-learning platforms
• Private Health Insurance
• Individual coaching sessions or joining our accredited Coaching School
• Epic parties or themed events