Cyber Security Specialist

• Deliver high quality customer support in the troubleshooting and resolution of technical support issues
• Providing expertise to support the Planning and development of IT
• Supporting 1st line teams
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
• Escalating and managing issues with 3rd line and 3rd parties
• Assisting in projects as required
• Resolving and assisting with general IT Support tickets
• Provide: Desktop Support, Hardware Repairs, Software Installation as required
• Support hardware refreshes
• Where required, represent the college and or IT Team in meetings / presentations / Conferences
• Provide subject matter expertise in Cyber Security
• Ensure that skills and knowledge are maintained and take responsibility for training others
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
• Maintain a strong customer focus at all times
• Hold the responsibility for: Patching, The Cyber Security Risk Register, Firewall Rules, Microsoft End Point Protection, Microsoft Defender, Vulnerability Management, Microsoft secure score, Phishing simulation and staff training with both Cyber Security and information governance, Data Loss Protection, Testing and identifying network and system vulnerabilities, Security features within M365 and other key college software and hardware, Any other area of cyber security as required.

• Excellent experience of working in a support environment and understanding customer needs
• Qualification or Industry experience of working within Cyber Security
• Good level of understanding of Hardware, Virtualisation, Active Directory and Software
• Good level of understanding of Microsoft Active Directory including Azure AD
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
• Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications.

Microsoft Intune & Auto Pilot Experience is desirable but not essential.

• Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
• Pension: Generous Local Government pension
• Learning & Development: Programmes by The Community Adult Education Department
• Staff Development: Access to the College staff development programmes and CPD
• Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
• Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
• Parking: Free car parking across all campus sites (apart from Arundel)
• Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!