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The Operations Admin is a critical member of the Cyber Security IAM Operations team responsible for being the face to our customers and providing excellent, world-class customer support. The Operations Admin interfaces with all our businesses within NBCUniversal and supports Directory Services, DNS, PKI, SSO, PAM, and Identity and Access Management Support.
Job Responsibility:
Work collaboratively across NBCU Cyber and I&AM to help drive operations forward
Monitor queues and respond to customer requests surrounding services: DNS (Infoblox, Neustar, Microsoft), Directory Services (Azure AD, Active Directory), Group Management, DFS, and other related services, Sailpoint and Waveset, IGA system alerts, CyberArk and Netwrix Operations
Learn, create, and document SOPs around performing tasks and supporting services
Support Audit engagements focusing on pulling together reports and remediating findings
Splunk Dashboarding
PowerShell creation and automation
Public Key Infrastructure
Review Application Monitoring reports and ensure we have adequate response and alerting
Assist in performing RCAs for system-level support issues and incidents