Cyber Resilience Advisor

• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
• Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
• Drive adoption to maximize the value of the Immersive Labs Platform
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
• Program Management
• Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey.
• Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.
• With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• 5+ years work experience in an information security practitioner or consulting role as well as time spent working in a Customer Success or similar role
• Extensive experience in client facing roles - you will have consulted and presented to both C-level execs and technical stakeholders
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
• Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker and presenting, able to articulate value and discuss technical concepts in a jargon free manner
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
• Experience leading technical presentations for both technical and non-technical audiences across all levels

Bachelor’s degree or higher within Cyber Security or Computer Science would be desirable

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover,
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms