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Vodafone Logo Vodafone · IT - Administration

Cyber Operations Manager

India, Pune · Job Posted June 09, 2026
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Job Description

We are seeking an Operations Manager to enable the secure, reliable and well-governed operation of Vodafone’s Security Monitoring & Analytics (SMA) platforms. This role focuses on operational coordination, service assurance and performance oversight, ensuring SMA services run smoothly day to day. Working closely with engineering, SRE and leadership teams, the individual will provide clarity, flow and confidence across incident management, rota coverage, reporting and governance—without direct responsibility for platform engineering delivery.

Job Responsibility

  • Own and manage operational rota planning, ensuring appropriate shift coverage, balanced skill distribution and proactive absence management
  • Monitor and manage incident queues to ensure service level agreements are consistently met
  • Act as a key escalation point during major incidents, supporting the Incident Manager and coordinating timely engagement of relevant teams
  • Provide guardianship of incident and issue management processes, ensuring consistency, quality and adherence to agreed ways of working
  • Support post-incident reviews, tracking actions and ensuring lessons learned are embedded into service improvements
  • Maintain oversight of multiple concurrent incidents and operational issues to protect overall service health
  • Produce regular and ad hoc operational reports covering incidents, trends, service levels and risk areas
  • Use operational data and insight to highlight improvement opportunities, capacity risks and inefficiencies
  • Provide clear, structured operational input into governance forums and leadership discussions
  • Work closely with engineers and leaders to strengthen operational interfaces and day-to-day execution
  • Support onboarding and continuous improvement of operational processes, documentation and playbooks

Requirements

  • Experienced in operations, service management or technical operations within a complex technology environment
  • Knowledgeable in incident management, service assurance and operational service levels
  • Confident in coordinating teams, managing competing priorities and maintaining calm oversight in high-pressure situations
  • Comfortable working alongside engineers and technical leaders, without needing to be hands-on in engineering tasks
  • Able to translate operational data into clear, actionable insights and structured reporting
  • Familiar with SRE or DevOps-aligned ways of working (desirable)
  • Experienced with ITSM tools such as ServiceNow and operational reporting (desirable)
  • Exposed to cyber security, monitoring or large-scale platform operations (desirable)
  • Understanding of on-call and rota models, resilience and operational continuity (desirable)

What we offer

  • A visible and trusted role supporting critical cyber security platforms at scale
  • Opportunity to work within an SRE-aligned operating model that values clarity, governance and psychological safety
  • Hybrid working with flexibility and strong peer support
  • Exposure to senior stakeholders and leadership forums across Vodafone’s security domain
  • A collaborative environment focused on continuous improvement and operational excellence
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