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Ethos Logo Ethos · Customer Service

Cx Trainer

India, Bangalore · Job Posted December 08, 2025
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Job Description

The Trainer is responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer will be a seasoned training professional, with Customer Service and/or call center experience. The Trainer will conduct regular training activities to ensure compliance with company policies and laws with a focus on the development of new employees.

Job Responsibility

  • Assess current training programs and make recommendations to improve their effectiveness
  • Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results
  • Coach and monitor new employees to increase their effectiveness
  • Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
  • Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness

Requirements

  • 3 years of experience in Call Center, Training & Development, and/or Leadership
  • 3 years of experience in training and development
  • College Degree or equivalent work experience
  • Strong communication skills - both oral and written
  • Organizational skills
  • Detail oriented
  • Strong MS Office skills particularly PowerPoint and Word
  • Comfortable working in a rapidly changing environment

Nice to have

  • Leadership training experience
  • Extensive knowledge of Customer Service and Life Insurance
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