Cx Trainer Jobs

Ethos

Location:
India, Bangalore

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Trainer is responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer will be a seasoned training professional, with Customer Service and/or call center experience. The Trainer will conduct regular training activities to ensure compliance with company policies and laws with a focus on the development of new employees.

Job Responsibility:

Assess current training programs and make recommendations to improve their effectiveness
Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results
Coach and monitor new employees to increase their effectiveness
Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness

Requirements:

3 years of experience in Call Center, Training & Development, and/or Leadership
3 years of experience in training and development
College Degree or equivalent work experience
Strong communication skills - both oral and written
Organizational skills
Detail oriented
Strong MS Office skills particularly PowerPoint and Word
Comfortable working in a rapidly changing environment

Nice to have:

Leadership training experience
Extensive knowledge of Customer Service and Life Insurance

Additional Information:

Job Posted:
December 08, 2025

Work Type:

On-site work

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