Cx specialist Job at K2 Partnering Solutions (Ciudad de México)

CX Specialist - Japan

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Japan , Tokyo

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

Adaptable, eager to learn
Looking for a scale-up / start-up environment where you can demonstrate versatility and take initiatives
A Bachelor's degree or equivalent job experience
At least 2 years of experience in Customer Service role or a similar customer-facing role
Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software)
Exceptional problem-solving skills
Excellent communication skills, both written and verbal
Ability to effectively convey complex information
Ability to remain calm and composed in stressful or tense situations
Positive and proactive attitude, service-oriented

Job Responsibility

Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
Identify and resolve customer issues or concerns in a professional and efficient manner
Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
Customize new office accounts once the sale has been completed
Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
Maintain excellent communication and service quality with customers to foster long-term engagement

What we offer

Free shares plan
Hybrid / remote work
Corporate events
Referral policy

Fulltime

Senior CX Reporting Specialist

At TUI Airline, we're looking for a Senior CX Reporting Specialist to lead the d...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

You have expertise in customer insight, VoC methodologies and CX analytics within complex organizations
You have proven experience developing and managing CX reporting frameworks and dashboards that drive business decisions
You're proficient with data integration, automation and visualization tools to create efficient reporting systems
You can translate complex data into clear, actionable business insights that resonate with diverse stakeholders
You have effective stakeholder management and communication skills to influence decisions across the organization
You bring a proactive, innovative mindset focused on continuous improvement and commercial outcomes balanced with customer-centric thinking.

Job Responsibility

Lead the design and evolution of our airline's Voice of Customer reporting framework, ensuring data collection reflects the full customer journey with survey design perfectly aligned to business needs
Build and maintain impactful CX dashboards and reporting tools, developing scalable, user-friendly visualizations that enable teams to understand and act on customer data
Drive automation and process improvements in CX reporting workflows, enhancing efficiency and data accuracy by reducing manual effort through innovative technology and process solutions
Integrate multiple data sources for richer, actionable customer insights, combining VoC, satisfaction, operational, and service data to build a comprehensive view of the customer experience
Deliver in-depth analysis to support the CX monetization roadmap, producing targeted deep-dive reports that identify levers to increase both customer satisfaction and commercial value
Proactively communicate insights and recommendations across the business, pushing reports and findings to drive awareness, discussion and action among stakeholders.

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Courier CX Program Specialist

In this role, you will be managing, supporting, and monitoring a wide variety of...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Proficient in English and Japanese (spoken and written)
Bachelors degree
3+ years professional work experience
Problem Solving: Ability to understand problems, generate solutions, and recommend solutions and tradeoffs with customer centricity in mind
Project & Stakeholder Management: Skilled in scoping projects, managing multiple active workstreams, and meeting deadlines. Effectively builds productive working relationships and manages stakeholder expectations
Analytical Skills: Ability to analyze data, identify trends, relationships and to present said findings coherently and expertly
Collaboration & Inclusivity: collaborate effectively with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment

Job Responsibility

Manage the Courier Line of Business (LOB) daily operations, achieving excellence in metrics and customer experience
Collaborate with stakeholders, including internal and external service providers to drive efficiency and continuous performance improvement
Lead project management for various project initiatives to improve customer experience
Define project scope, milestones and manage resources accordingly, while driving adherence and compliance with deadlines
Conduct data analysis to surface customer and process insights that drive improvement
Deliver recommendations to business owners and central teams on policies and process improvements
Liaise with senior stakeholders and engage local and/or regional stakeholders to scale the business through operational excellence
Maintain and improve key support metrics (CSAT, Contact Rate, Automation Rate, etc)
Risk Mitigation & Compliance: Overseeing service workflows to ensure strict adherence to local regulations and internal compliance standards
Crisis & Incident Command: Serving as the single point of contact for major incidents, system outages, and peak campaign periods

Fulltime

Cx Initiatives Specialist

We're building something genuinely transformative as we unite two major brands t...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in customer experience, process improvement, operations or change delivery, with a passion for driving meaningful improvements
Confident managing multiple workstreams, following up across teams and keeping delivery moving in a fast paced environment
Comfortable interpreting customer insight and performance data to inform decisions and shape improvement opportunities
Highly organised, with strong coordination skills and the ability to bring structure to complex activity
Clear, concise communicator who can translate detail into simple, actionable messages for different audiences
Collaborative and effective at building relationships across diverse teams and subject areas
Able to juggle multiple tasks and shifting priorities while maintaining focus on outcomes
Proactive, adaptable and energised by working in a changing, high‑growth environment

Job Responsibility

Coordinate improvement and remediation initiatives across the organisation, ensuring RCA outcomes translate into clear, actionable change
Analyse customer feedback, complaints and CX data to spot proactive, insight led opportunities to enhance our end to end experience
Track actions, owners, timelines and dependencies to keep delivery on course and visible across operational teams
Partner with key contacts across Credit Vetting, Payments, Collections and Billing Assurance to monitor progress and unblock issues
Maintain a centralised tracker that brings all initiatives, actions and benefits into one clear, reliable view
Prepare concise, high quality updates for the RCA Hub Lead and senior stakeholders, highlighting progress, risks and impact
Ensure corrective actions are delivered, documented and embedded, validating post fix performance to confirm improvements land as intended
Support change delivery through process mapping, journey documentation, training inputs and clear communication of improvements — always championing the customer’s needs

What we offer

Excellent basic salary plus bonus and Vodafone benefits
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
amazing learning tools
top-notch parental leave policies

Fulltime

Cx Lead Generation Specialist - Boston

Lead Generation Specialist-Unilever Food Solutions. Location: Remote. WL: 1A. Un...

Location

United States , Englewood Cliffs

Salary:

59300.00 - 88900.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

2-3 years of working experience preferably in the Foodservice Industry
Proven track record in sales, preferably in the Foodservice Industry
Digital & Data analysis, compiling action plans from insights
Strong working knowledge of Excel, MS Office, Power BI

Job Responsibility

Help shorten the sales cycle by creating new contacts with targeted restaurant and non-commercial accounts with the intent to bring new culinary inspiration to their menus
Develop a collaborative calendar process with the Territory Development Managers in the market to bring new customer meetings into their schedules and prepare them for successful culinary ideations
Follow through with marketing action plans ABM (Account Based Marketing) where customer leads need to be contacted after responding to UFS marketing campaigns
Create Penetration playbook, build basket affinities for Citadel
Conduct Analysis using sales data and Trade Partner Playbooks to create priority customer urgent actions for customers at risk of lapsing and customers on the verge of becoming loyal customers
Utilize Salesforce, Firefly to better target non-commercial operator leads in Education and Entertainment channels
Connect with and secure new meetings with key stakeholders
Support the unique Operator Group in your market by helping design action and engagement plans with TDMs
Accountable for helping the region deliver business targets in Sales $, Reach & Penetration, and market share for operators and reduce average sales cycle by 25%
Provide virtual culinary consultation to targeted operators as you contact them to further interest in business partnerships

What we offer

Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits
Culture for Growth
Top Notch Employee Health & Well Being Benefits
Every Voice Matters

Fulltime

New

Data and customer insights specialist

We are looking for a senior-level data and customer insights specialist to lead ...

Location

United States , Thiensville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
coursework or focused study in analytics, data, business, or a related technical discipline is preferred
4–7 years of experience in customer experience analytics, product analytics, journey analysis, or similar insight-driven roles
Demonstrated hands-on expertise with Qualtrics or other customer feedback platforms, including survey deployment and digital listening design
Experience using behavioral tracking or session replay tools to identify customer patterns and support root cause analysis
Strong reporting and metric interpretation skills, with the ability to explain trends, variances, and operational impact clearly
Proven ability to turn data into actionable recommendations that support execution and measurable business improvement
Comfortable partnering across cross-functional teams and managing workstreams in a structured, accountable manner
Self-starter mindset with the ability to ramp up quickly, navigate ambiguity, and deliver results with limited direction

Job Responsibility

Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages
Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions
Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints
Convert analytical findings into clear action plans with defined ownership, timelines, and measurable business impact
Prepare recurring CX performance updates that highlight trend movement, explain metric shifts, and summarize progress against key actions
Maintain organized execution tracking so initiatives, priorities, owners, and outcomes are documented and reviewed consistently
Create insight communications such as deep-dive analyses and internal newsletters that explain customer friction points, contributing factors, and recommended next steps
Collaborate closely with product, operations, technology, and CX stakeholders to validate findings, remove blockers, and support execution of improvements
Work independently to frame loosely defined problems, establish analysis approaches, and move initiatives forward with minimal oversight

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

New

Data and Customer Insights Specialist

We are looking for a senior-level data and customer insights specialist to lead ...

Location

United States , Thiensville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Self-starter mindset with the ability to ramp up quickly, navigate ambiguity, and deliver results with limited direction
Comfortable partnering across cross-functional teams and managing workstreams in a structured, accountable manner
Proven ability to turn data into actionable recommendations that support execution and measurable business improvement
Strong reporting and metric interpretation skills, with the ability to explain trends, variances, and operational impact clearly
Experience using behavioral tracking or session replay tools to identify customer patterns and support root cause analysis
Demonstrated hands-on expertise with Qualtrics or other customer feedback platforms, including survey deployment and digital listening design
4–7 years of experience in customer experience analytics, product analytics, journey analysis, or similar insight-driven roles
Bachelor’s degree required
coursework or focused study in analytics, data, business, or a related technical discipline is preferred

Job Responsibility

Work independently to frame loosely defined problems, establish analysis approaches, and move initiatives forward with minimal oversight
Collaborate closely with product, operations, technology, and CX stakeholders to validate findings, remove blockers, and support execution of improvements
Create insight communications such as deep-dive analyses and internal newsletters that explain customer friction points, contributing factors, and recommended next steps
Maintain organized execution tracking so initiatives, priorities, owners, and outcomes are documented and reviewed consistently
Prepare recurring CX performance updates that highlight trend movement, explain metric shifts, and summarize progress against key actions
Convert analytical findings into clear action plans with defined ownership, timelines, and measurable business impact
Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints
Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions
Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Travel Commissioning Engineer 1

The Commissioning Engineer team is responsible for performing final testing, sta...

Location

United States , Tysons

Salary:

75520.00 - 113280.00 USD / Year

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

0+ years of experience with bachelor's degree in Engineering

Job Responsibility

Assists more experienced Commissioning specialist coordinating, and reviewing electrical deliverables
Prepares and reviews simple electrical sketches, CX plans, and data sheets
Performs simple routine electrical calculations
Assists in review of supplier documentation for compliance with specifications
Uses the electrical engineering web site to access department guides and standards
Basic knowledge of Commissioning, inspection and Testing of electrical components and system
Knowledge of basic electrical engineering theories
Basic power system familiarity with switchgear, transformers, circuit breakers, power panels, protection relays, UPS systems, power monitoring systems, test equipment, etc.
Proficient with technical writing
Knowledge of advance mathematics

What we offer

A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave

Fulltime

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Cx specialist

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