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Cx specialist

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K2 Partnering Solutions

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Location:
Mexico , Ciudad de México

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications, AI, and cloud space. The role involves account and contract support, freelancer coordination, and client and consultant communication.

Job Responsibility:

  • Proactively manage contract renewals
  • Coordinate accurate setup and updates of internal records
  • Maintain direct contact with clients and consultants
  • Enter and update relevant data into internal systems
  • Support the creation and distribution of service contracts
  • Serve as the main point of contact for independent professionals
  • Monitor and ensure timely submission of timesheets
  • Communicate updates about contract renewals, extensions, and end dates
  • Help resolve inquiries related to payments, working conditions, or administrative issues
  • Collect and share feedback from clients and placed consultants
  • Maintain contact with placed individuals
  • Act as a liaison between clients, consultants, and internal departments
  • Provide guidance on internal referral or incentive programs

Requirements:

  • Fluent English communication skills
  • Strong interpersonal skills
  • Customer service mindset
  • Ability to manage multiple priorities
  • Previous experience with contract or document management is a plus
  • Problem-solving skills
  • High attention to detail
  • Adaptability
  • Continuous improvement mindset
  • Team player with a collaborative and proactive approach

Nice to have:

Previous experience with contract or document management is a plus

Additional Information:

Job Posted:
March 22, 2026

Work Type:
Hybrid work
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