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CX Specialist - Japan

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DentalMonitoring

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Location:
Japan , Tokyo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeking talented individuals to join our team! Our SaaS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform. DentalMonitoring brings the first AI-driven technology in the oral healthcare space. With more than 300 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience. Our handy tool, the Scanbox Pro™, helps to easily detect intraoral observations.

Job Responsibility:

  • Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
  • Identify and resolve customer issues or concerns in a professional and efficient manner
  • Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
  • Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
  • Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
  • Customize new office accounts once the sale has been completed
  • Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
  • Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
  • Maintain excellent communication and service quality with customers to foster long-term engagement

Requirements:

  • Adaptable, eager to learn
  • Looking for a scale-up / start-up environment where you can demonstrate versatility and take initiatives
  • A Bachelor's degree or equivalent job experience
  • At least 2 years of experience in Customer Service role or a similar customer-facing role
  • Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software)
  • Exceptional problem-solving skills
  • Excellent communication skills, both written and verbal
  • Ability to effectively convey complex information
  • Ability to remain calm and composed in stressful or tense situations
  • Positive and proactive attitude, service-oriented
  • Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them
  • Fluent in Japanese and English skills to read and write

Nice to have:

  • Clinical Orthodontic experience
  • Experience in a startup or scale-up environment
What we offer:
  • Free shares plan
  • Hybrid / remote work
  • Corporate events
  • Referral policy

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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