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CX Sentiment, Insights & Performance Manager

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Vodafone

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Location:
United Kingdom , Newbury ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The CX Insights and Performance Manager role is responsible for leading a high-performing insights team to gather, analyse and interpret customer data across VodafoneThree. You will drive insight-led decision making to improve customer experience, influence strategic priorities, and embed performance metrics that shape business outcomes.

Job Responsibility:

  • Leading a high-performing insights team to gather, analyse and interpret customer data across VodafoneThree
  • Drive insight-led decision making to improve customer experience
  • Influence strategic priorities
  • Embed performance metrics that shape business outcomes

Requirements:

  • Proven expert & deep experience in customer insights, analytics or performance management roles
  • Strong leadership skills with experience managing high-performing teams (both hard wired and matrix)
  • Ability to build and maintain relationships with external Customers, external insight organizations, VF Teams (at all levels)
  • Ability to confidently present up to Director Level and maintain clear strategic roadmap despite day to day headwinds
  • Ability to build CX frameworks, models and opportunities, linked to strategy and storytelling to drive bottom line growth
  • Strong analytical mindset to translate complex data into actionable insights, a strategic approach to designing data-driven decisions
  • Proven expertise in thought leadership to drive top down and bottom up change, whilst driving Vodafone wide team collaboration to foster a culture of continuous improvement in customer satisfaction
  • Expertise in data analysis tools, visualisation platforms and storytelling with data
  • Deep understanding of customer experience principles and metrics
  • Ability to influence senior stakeholders and influence/drive strategic change
  • Experience working in large, complex organisations
  • Strong commercial acumen and understanding of telecoms industry dynamics
  • Excellent communication and collaboration skills
  • Strong interpersonal skills and commercial acumen
What we offer:
  • Excellent basic salary plus bonus
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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