Cx Researcher Job at Salt (Melbourne)

Ux/cx Associate

We are looking for an exceptional individual who can provide innovative and stra...

Location

United States

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

A bachelor’s degree in marketing, business, psychology, or a related discipline
Google Analytics experience preferred
Demonstrated history of performing user research or gathering qualitative customer data
1-2+ years of experience in an agency setting
Prior experience and knowledge of Content Management Systems (preferably WordPress)
Analytical thinker and problem solver
Comfortable presenting internally and in front of clients
Meticulous and detail-oriented
An excellent communicator (written and spoken)

Job Responsibility

Utilize various user-centric processes to conduct research for clients (user testing, preference testing, empathy interviewing, journey mapping, customer feedback, etc.) with the willingness to further your knowledge
Measure, analyze, and organize user experience research and analytics
Evaluate website performance using Google Analytics and other platforms to draw insights for recommended improvements
Implement usability best practices and provide recommendations for websites
Develop UX artifacts including site maps, wireframes, journey maps, personas, and other key UX documentation
Present and defend insights and recommendations, internally and to client executives and other product stakeholders, for review and feedback
Collaborate with and provide direction to designers, content developers, and web developers in order to create a strong digital presence
Strategize and create content for clients, both long and short form
Work with clients to develop appropriate messaging tailored to their brand
Provide insight, think strategically, and quickly problem-solve for client needs

Senior Researcher

Join us as a Senior Researcher within the Barclays UK Decision Intelligence team...

Location

United Kingdom , London; Knutsford; Northampton; Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience with mixed-method research with the ability to apply both quantitative and qualitative methodologies depending on project needs (e.g. from in-depth interviews, focus groups and diary studies to segmentation and conjoint studies)
Designing and delivering high quality research programmes which meet business and customer needs
Applying your knowledge of the broad range of research and user testing disciplines to design and deliver world class products and services
Actively taking accountability for and dissecting complex research questions or briefs by challenging your own and the business’ thinking to continuously act in the interest of customers and Barclays
Demonstrating holistic understanding of consumer behaviour and how to drive behaviour change
Customer focus – understanding customers’ personal context and mental models, and skilled at interpreting verbal and non-verbal cues into clear customer needs and wants
Commercial and strategic thinking – understanding Barclays strategy and goals, and applying insights from various data sources to provide value-generating recommendations
Communication and Influence – delivering clear messages which are targeted to your audience, and successfully challenging the status quo at all levels, to drive brilliant Customer Outcomes in Barclays UK

Job Responsibility

Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking
Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle
Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders
Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions
Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs
Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance
Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness

What we offer

Supporting active commuters (cycle hire, parking, showering and changing facilities)
CoSpace drop-in co-working space
Wellness Suite including gym, exercise studios, personal training, massage therapy

Fulltime

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Job Responsibility

Apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems
Create interactive experiences, products and services
Act as the human-centric glue that binds together business strategy, creative, and technology into a harmonious collaboration
Work with multi-disciplinary teams to deliver positive impact for brands, people and their environment
Produce meaningful work for world-class companies

What we offer

Access to network of specialists across the global network of studios
Work in an environment that fosters a dynamic and meritocratic culture
Opportunity to work in one of the world’s most vibrant and beautiful cities
Extensive range of benefits (refer to link)

Fulltime

Analista Senior de CX & Jornada do Cliente

As CX & Customer Journey Analytics Senior in Digital Services and Experience (DS...

Location

Brazil , São Caetano do Sul

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science/IT, Engineering, Marketing/Social Communication, or related fields
Strong problem-solving and analytical skills
Practical experience analyzing and curating customer data
Ability to prioritize and manage multiple tasks and projects at once without sacrificing quality
Highly collaborative work style with strong listening and communications skills
Ability to evaluate the big picture and solve CX problems rather than focusing solely on metrics
English - advanced or fluent

Job Responsibility

Support Customer Journey, providing insights on customers’ values, pain-points and expectations, for both current and future scenarios
Connect with different line of business, to understand, map and negotiate the best actions to improve customer journey for our brands, across GMSA
Analyze unstructured data (e.g. survey info, verbatims, call transcripts, etc.), connecting into critical elements to act on and prioritize efforts
Generate insights on customers, needs (met/unmet) and expectations
Manage multiple data sources (VoC tool, NPS Prism, Customer Journey researches, XM contact centers feedbacks, OnStar customer data) to identify and recommend critical customer experience opportunities
Ability to develop customer centric community inside of GM, as well support activities throughout GMSA dealership
Conduct and follow-up with market research, and analyze data to gain marketing touchpoints and uncover important insights about customers and competitive opportunities
Build and maintain relationships internally and externally - i.e. GM partners, suppliers (Mkt research agencies, CX research companies, resource providers, etc.)
Perform related tasks as assigned

Fulltime

Research Recruiter

The Research Recruiter is responsible for coordinating, organizing and deliverin...

Location

United States , San Diego

Salary:

81550.00 - 103003.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Experience in research operations, participant recruiting, project coordination or similar
Strong organizational and multitasking skills
Familiarity with Asana, Jira, Confluence, SharePoint or similar tools
Clear communication skills - written and verbal
Comfort navigating Legal, Privacy and Procurement processes
An interest in UX research, human behavior or health technology

Job Responsibility

Participant Recruitment & Coordination: Attend study kick-offs and create recruitment plans, screeners and communication templates
Manage Asana cards, Rally updates, participant lists and all study-related logistics
Handle participant communication end-to-end: invitations, reminders, follow-ups and support
Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
Session Support: Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting
Manage consent forms, attendance tracking and Participant Sheets
Upload participant notes, videos and documentation to the right folders
Incentive & Compliance Management: Manage study incentive payments within Fair Market Value (FMV) rules
Track budgets, approvals and reporting
File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Employees have FTO (Flexible Time Off), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Fulltime

New

Experience Design Lead

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Job Responsibility

Apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems
Create interactive experiences, products and services that move the world
Work with multi-disciplinary teams to deliver positive impact for brands, people and their environment
Produce meaningful work for world-class companies

Cx Researcher

Salt

Location:
Australia , Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Cx Researcher

Ux/cx Associate

Senior Researcher

Experience Design Lead

Analista Senior de CX & Jornada do Cliente

Research Recruiter

Experience Design Lead

Experience Design Lead

Experience Design Lead

Cx Researcher

Salt

Location:Australia , Melbourne

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Cx Researcher

Ux/cx Associate

Senior Researcher

Experience Design Lead

Analista Senior de CX & Jornada do Cliente

Research Recruiter

Experience Design Lead

Experience Design Lead

Experience Design Lead

Location:
Australia , Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
January 16, 2026