Cx Researcher Job at Salt (Melbourne)

Ux/cx Associate

We are looking for an exceptional individual who can provide innovative and stra...

Location

United States

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

A bachelor’s degree in marketing, business, psychology, or a related discipline
Google Analytics experience preferred
Demonstrated history of performing user research or gathering qualitative customer data
1-2+ years of experience in an agency setting
Prior experience and knowledge of Content Management Systems (preferably WordPress)
Analytical thinker and problem solver
Comfortable presenting internally and in front of clients
Meticulous and detail-oriented
An excellent communicator (written and spoken)

Job Responsibility

Utilize various user-centric processes to conduct research for clients (user testing, preference testing, empathy interviewing, journey mapping, customer feedback, etc.) with the willingness to further your knowledge
Measure, analyze, and organize user experience research and analytics
Evaluate website performance using Google Analytics and other platforms to draw insights for recommended improvements
Implement usability best practices and provide recommendations for websites
Develop UX artifacts including site maps, wireframes, journey maps, personas, and other key UX documentation
Present and defend insights and recommendations, internally and to client executives and other product stakeholders, for review and feedback
Collaborate with and provide direction to designers, content developers, and web developers in order to create a strong digital presence
Strategize and create content for clients, both long and short form
Work with clients to develop appropriate messaging tailored to their brand
Provide insight, think strategically, and quickly problem-solve for client needs

AirCover UX Enablement Manager

The AirCover team is charged with ideating, building, launching, and managing th...

Location

Canada

Salary:

97000.00 - 121000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in UX, customer experience, consumer research, consulting, product operations, and/or CX automation
Deep understanding of user experience and service design principles, systems thinking, information architecture, and visual communication
Exceptional written and oral communication skills, capable of presenting complex topics to diverse audiences
Familiarity with AI and automation tools used for tagging, tracking, and workflow optimization
High proficiency in presentations (Keynote, Google Slides) and process design tools (Figma, LucidChart, Miro, or equivalent)
Demonstrated ability to operate and deliver effectively within rapidly changing, fast-paced environments, collaborating with technical stakeholders
Strong grasp of experimentation design, A/B testing, and performance analysis across key CX metrics
Proven experience and a strong portfolio showcasing the creation and management of service blueprints and user journey maps

Job Responsibility

Lead AirCover Agent and Customer Insights Program: Obsessively seek out what is preventing AirCover from delivering 10-star service, and initiate and manage programs that surface systemic user issues and gaps for AirCover
10-Star Service Champion: Drive AirCover customer experience with process and automation improvements
own the configuration and optimization of our customer experience automation systems, including AI bots, workflows, and knowledge tools
Be AirCover’s UX Expert: Serve as a trusted UX expert and consultant for teams across the organization
Develop and Implement Ops Labeling Strategy: Lead efforts to design, implement, and refine an Ops Labeling strategy—ensuring every customer interaction, case, and resolution path is tagged for root cause analysis, performance monitoring, and upstream fixes
Create and Maintain Taxonomy: Develop and maintain robust labeling taxonomies to ensure label completeness and accuracy
Translate Insights into Action: Turn agent, customer, and system insights into actionable plans for product, service, and automation improvements
Partner Cross-Functionally: Collaborate with organizational, technical, and cross-functional leaders to improve user experience—including journey mapping, conducting user interviews, and using AI-enabled insights

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Job Responsibility

Apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems
Create interactive experiences, products and services
Act as the human-centric glue that binds together business strategy, creative, and technology into a harmonious collaboration
Work with multi-disciplinary teams to deliver positive impact for brands, people and their environment
Produce meaningful work for world-class companies

What we offer

Access to network of specialists across the global network of studios
Work in an environment that fosters a dynamic and meritocratic culture
Opportunity to work in one of the world’s most vibrant and beautiful cities
Extensive range of benefits (refer to link)

Fulltime

New

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Job Responsibility

Apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems
Create interactive experiences, products and services that move the world
Bind together business strategy, creative, and technology into a harmonious collaboration, working with multi-disciplinary teams to deliver positive impact for brands, people and their environment
Produce meaningful work for world-class companies

New

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

New

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Job Responsibility

Apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems
Create interactive experiences, products and services that move the world
Bind together business strategy, creative, and technology into a harmonious collaboration, working with multi-disciplinary teams to deliver positive impact for brands, people and their environment
Produce meaningful work for world-class companies

Cx Researcher

Salt

Location:
Australia , Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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