CX Project Manager Job at Boulder Heavy Industries (Boulder)

Job Description

IMM is seeking a proactive and resourceful Project Manager (Client Experience Manager) with previous experience in a project management and or account relations role at a digital-focused agency, brand, or similar environment. Our ideal candidate is a natural organizer who thrives in fast-paced settings, with exceptional attention to detail and the ability to manage the day-to-day execution of client projects seamlessly. You are passionate about understanding your clients’ businesses, anticipating needs, and ensuring every deliverable is executed on time, with precision, and to the highest standard of quality and accuracy.

Job Responsibility

Work with cross-functional teams to track and deliver work that supports client goals, using project management tools like Asana to ensure deadlines are met and communication is clear
Support team leads in preparing and facilitating client meetings, demonstrating strong communication and collaboration skills
Leverage research, internal documentation, and team input to make informed recommendations or updates—particularly related to SEO, paid media, or website operations
Use CMS tools to publish content and update client websites—such as store hours, banners, and other business information—and occasionally assist in publishing organic social content
Communicate clearly and consistently in client meetings, project updates, and internal follow-ups—supporting smooth collaboration across teams
Travel approximately 10–15% of the time for client meetings and events
Ensure deliverables are client-ready, accurate, on time and on budget
Stay in tune with the client’s brand and priorities to ensure consistency across deliverables
Collaborate with strategy leads to support digital initiatives that may include media, SEO, website updates, or analytics
Support senior leadership and account leads by tracking progress against client goals and helping prepare for upcoming planning cycles

Requirements

Bachelor's degree or equivalent work relevant experience
3–5 years of experience in account/project management roles at a digital-focused agency, brand, or similar environment—with at least 1 year at the Manager level
Comfortable working within and developing structured processes and systems, managing detailed timelines, deliverables, and client communication
Familiarity with digital disciplines such as SEO, paid media, and website content operations—and how to support them through project execution
Examples of successfully supporting performance-driven work, where KPIs or timelines were critical to success

Nice to have

Experience working with telecommunications brands
Experience working directly in media & analytics platforms
Working knowledge of local SEO
Experience managing or mentoring others

What we offer

Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
Time off is as important as hard work! Salaried employees are on a Flex PTO plan
Generous holidays including a reduced schedule between Christmas and New Year’s
We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
Access to Flexible Spending Accounts Plan
Matching traditional and Roth 401k
Employee Assistance Program
Supplemental tenure-based leave: self-care and family first
Life Insurance
Legal Assistance plan
Pet Insurance discount through the ASPCA
A killer culture with team members who have your back!
In-person and virtual connection points for culture building and team members who have your back!

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CX Project Manager

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