CrawlJobs Logo

CX Program Manager, LatAm Delivery

uber.com Logo

Uber

Location Icon

Location:
Mexico , Mexico City

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Merchant CX team owns the merchant support experience and ensures its continuous improvement by embedding innovation, and leveraging Generative AI to deliver smarter, faster, and more seamless experiences. Partnering across Ops, Product, and Global CommOps teams, the candidate will improve processes, eliminate friction, and design scalable, data-driven solutions that enhance both the merchant customer end-to-end experience and operational excellence across Spanish-speaking Latin America (SSL).

Job Responsibility:

  • Design and execute customer experience programs focused on improving key moments across the Delivery journey — for customers, merchants, and delivery partners — from insight generation to implementation and impact measurement
  • Identify operational gaps and process inefficiencies, working cross-functionally to drive solutions that elevate service quality, optimize performance, and reduce defects
  • Own and continuously refine key CX policies across all different channel modalities, ensuring consistency, fairness, and operational scalability across the region

Requirements:

  • 5+ years of experience in program management, preferably in Customer Experience, Operations, Consulting, or Strategy roles
  • Robust experience managing a team of analysts and specialists to deliver significant results within well defined timelines
  • Proven experience managing complex, cross-functional programs with measurable impact
  • Fluency in English and Spanish required
  • Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies
  • Experienced in using dashboards, reporting tools, and customer data platforms to drive performance
  • Skilled in influencing and aligning cross-functional teams
  • Strong ability to navigate organizational dynamics to build consensus and drive shared goals

Nice to have:

  • Portuguese is a plus
  • Experience in high-growth tech or startup environments, ideally in customer experience, support, delivery, or marketplace operations
  • Project or Program Management certification (e.g., PMP, Agile)
  • MBA or Master’s degree
  • Working knowledge of SQL and data analysis tools to independently query, analyze, and visualize customer data

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for CX Program Manager, LatAm Delivery

Assistant Maintenance Manager

The Assistant Maintenance Manager provides administrative and organizational sup...
Location
Location
Italy , Venice
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong administrative and organizational skills, with a high level of attention to detail
  • Ability to manage documentation, records, and maintenance systems with accuracy
  • Proficiency in MS Office (Excel, PowerPoint, Word)
  • Excellent communication skills and ability to collaborate across teams and departments
  • Proactive mindset with the ability to prioritize tasks and manage multiple deadlines
  • Problem‑solving attitude and a continuous improvement orientation
  • Reliability, discretion, and a structured approach to work
  • Experience in administrative roles
  • exposure to technical or industrial environments is a plus
  • Strong sense of ownership and accountability in supporting daily maintenance operations
Job Responsibility
Job Responsibility
  • Support the Maintenance Manager with daily administrative and organizational activities
  • Maintain and update maintenance records, documentation, and CMMS data
  • Prepare reports, dashboards, and KPI updates for management
  • Assist in planning and scheduling preventive and corrective maintenance
  • Coordinate communication between the maintenance team and other departments
  • Manage purchase requests, spare‑parts orders, and invoice follow‑up
  • Coordinate external contractors, including documentation, access, and scheduling
  • Track maintenance expenses and support budget monitoring activities
  • Ensure proper management of safety permits, certifications, and compliance files
  • Organize team meetings, prepare minutes, and update internal procedures
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Automation Engineer with Java and Groovy

Ericsson is a global leader in the telecommunications industry, providing innova...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-8 years of professional experience in automation engineering
  • Minimum 3 years of hands-on experience using Ericsson Enable
  • Proficiency with Ericsson Enable, including configuration, scripting, and automation tasks
  • Strong skills in programming languages relevant to automation, such as Python, Shell scripting, or similar
  • Java programming skills
  • Web technologies knowledge and development experience, primarily on UNIX / Linux platform
  • Software development experience in (Java, Groovy, JavaScript, extjs, Multithreading, JIRA)
  • Good solid understanding of packet networking
Job Responsibility
Job Responsibility
  • Automation Development: Design, develop, and implement automation solutions utilizing Ericsson Enable to streamline network operations, reduce manual tasks, and improve overall system efficiency
  • Integration & Configuration: Integrate automation solutions with existing network systems and tools. Configure and customize Enable to meet specific operational requirements and enhance functionality
  • Testing & Validation: Perform rigorous testing and validation of automation scripts and tools to ensure they function correctly within the network environment and meet performance standards
  • Troubleshooting & Support: Provide technical support for issues related to automation and Enable, perform root cause analysis, and implement solutions to resolve problems efficiently
Read More
Arrow Right

Senior analyst - otc

Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 17, 2026
Flip Icon
Requirements
Requirements
  • Having 2+ years of experience and worked on Order Management and Accounts Receivables Process
  • Having good experience in generating the AR Invoices/Billing in Oracle ERP and sending it to the customers
  • Having good understanding on Order to Cash process
  • Having good knowledge on cash application process
Job Responsibility
Job Responsibility
  • Supporting day-to-day OM and AR and Business activities
  • Receiving the Order requests from the customers, verifying and raising the orders in the system
  • Updating the Sales Order number and details in the SO tracker
  • Any Quantity or Price miss matching, Creating the Credit memos and applying it on the respective Invoices
  • Updating the AR Invoice tracker and sending to Manager for Internal review and approval
  • Assist with the team AR month end and year end closing activities
  • Generating the customer collections bucket Aging reports to obtain a list of past due accounts needed to proceed with collection activities
  • Worked on customer queries and resolving within SAL time
Read More
Arrow Right

Senior Product Manager

Security represents the most critical priorities for our customers in a world aw...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
  • 2+ years of proven product sense with a demonstrated track record of defining and shipping user-centric features in complex, technically deep environments platforms, AI, search or data infrastructure
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Define and drive the product vision, strategy, and roadmap for AI-powered search and retrieval capabilities within the security platform
  • Obsess the customer, engage directly with security practitioners, gather insights from telemetry, research, and direct feedback, and translate findings into product requirements that improve investigation, hunting, and response workflows
  • Partner with engineering and applied science teams to shape technical direction for search infrastructure, including latency optimization, caching, availability, and scale, while developing a effective working understanding of AI building blocks such as embeddings, LLM orchestration, and retrieval-augmented generation
  • Drive cross-team partnerships and relationships across disciplines to establish shared vision, alignment, and coordinated execution on complex, cross-cutting experiences
  • Orchestrate end-to-end execution with engineering, design, and partner product teams to deliver high-impact experiences on time with clear milestones, rigorous prioritization, and crisp communication
  • Drive go-to-market readiness: shape rollout plans, partner with marketing on communications, ensure robust customer support, and anticipate future needs from ongoing feedback and usage
  • Represent the effort within Teams and with partners across Microsoft, providing clarity and advocating for value delivery
  • Represent Microsoft and the product externally with customers and partners
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right

Coordinator Guest Services II - Plant Operations

As a CHRISTUS Health Guest Services Coordinator, you'll be responsible for deliv...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma or GED required
  • 3 - 5 years of customer service experience required
  • Prior front desk, concierge, customer service or other hospitality experience preferred
  • Must have the ability to calculate figures such as percentages and understand financial principles
  • Must have strong communication skills to exchange straightforward information
  • Must have the ability to write routine reports and correspondence
  • Must have intermediate knowledge of all Microsoft Office Suite products. This includes Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
  • Have good organizational and time management skills
  • A calm demeanor during emergency situations is required
  • Must have extensive knowledge of local attractions, hot-spots, and events
Job Responsibility
Job Responsibility
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
  • Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor passes/parking validations and follows security protocols. Escorts visitors to proper location
  • Act as the point of reference for guests who need assistance or information
  • Understand customer’s needs and providing them with personalized solutions
  • Arrange and confirm recreational, dining, and/or business activities on behalf of requestor as needed. Respond to requests within a timely manner
  • Submit and manage janitorial or maintenance work orders as needed
  • Acknowledge inquiries or complaints from employees, guests and co-workers. Provide solutions in a professional customer service driven manner
  • Help organize and manage on site events. This includes securing event space, set up and tear down of the room, and delivery of supplies
  • Follow property specific security and emergency procedures. Notify appropriate parties to ensure safety of all individuals in the building
  • Coordinate with vendors who supply services or goods to the workplace
  • Fulltime
Read More
Arrow Right

Formulation Scientist - Complex Injectables

We are seeking a highly skilled and proactive Formulation Scientist with 3-10 ye...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 04, 2026
Flip Icon
Requirements
Requirements
  • Master of Pharmacy (M-Pharma) degree or equivalent
  • 3 to 10 years of relevant experience in pharmaceutical formulation development, with a strong focus on complex injectables
  • Proven expertise in the development of sterile parenteral products, including lyophilized formulations, liposomes, nanoparticles, or other sophisticated delivery systems
  • In-depth understanding of drug delivery principles, excipient selection, and formulation strategies for injectables
  • Proficiency in various analytical techniques relevant to formulation characterization (e.g., HPLC, GC, DLS, DSC, TGA, particle size analysis)
  • Experience with aseptic processing techniques and sterile manufacturing environments
  • Strong problem-solving skills and ability to work independently and as part of a team
  • Excellent written and verbal communication skills
  • Familiarity with regulatory guidelines (e.g., FDA, EMA) pertaining to injectable product development
Job Responsibility
Job Responsibility
  • Lead and execute formulation development activities for complex injectable products
  • Design and conduct experiments to characterize drug substances and excipients
  • Develop robust and scalable formulations for parenteral drug delivery systems
  • Perform pre-formulation studies, including solubility, stability, and compatibility assessments
  • Develop and optimize manufacturing processes for sterile injectable products
  • Utilize advanced analytical techniques to characterize and evaluate formulated products
  • Troubleshoot formulation and process-related issues
  • Collaborate with cross-functional teams, including analytical development, manufacturing, and regulatory affairs
  • Prepare technical reports, development protocols, and regulatory submission documents
  • Stay abreast of industry trends, new technologies, and scientific advancements in formulation science
  • Fulltime
Read More
Arrow Right

Formulation Scientist

Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 10, 2026
Flip Icon
Requirements
Requirements
  • Should know about injectable drug products and has minimum knowledge or experience in Parenteral dosage forms
  • Day to day execution of the experiments as per the plan and ensuring the requirements as per the planning
  • Open to learn about the dosage forms and the handling of formulation equipments like Homogenizers, Microfluidizers, lyophilizer etc.
  • Co-ordination with cross functional teams (Analytical, QA and PMO) and ensuring the smooth execution of experiments
  • Stability samples pull out and submission as per the protocol, RLDs utilization, RMs and PPMs, components inventory management
  • Preparation of documents like stability protocols and reports, analytical, development studies reports, product development reports etc.
  • Implementation/ monitoring of laboratory GLP and safety practices
  • SOP learning, undersanding of GDP and GMP practices and execution without quality incidents or error free experiments
  • Instrument maintenance, log books, Experiments writing in LNBs to be ensured
  • Any other responsibility assigned by the reporting manager
!
Read More
Arrow Right

Principal Technical Program Manager

Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers Micro...
Location
Location
United States , Redmond
Salary
Salary:
139900.00 - 274800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree and 6+ years' experience in engineering, product/technical program management, or product development OR equivalent experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Identify complex opportunities and systemic gaps across master data domains and document lifecycle processes, then collaborate with engineering, compliance, operations, and business teams to evaluate solution options and define a unified roadmap for modernizing data and document management capabilities
  • Partner with Business and Software Engineering to design scalable, secure, and standards‑driven technical solutions across master data, metadata, taxonomy, document control, and integration feature areas
  • Proactively identify risks related to data quality, lineage, migration, and compliance, and drive mitigation strategies grounded in data insights
  • Define success criteria for master data accuracy, data quality uplift, document lifecycle reliability, governance maturity, and user experience improvements
  • Build strong cross-functional relationships and ensure alignment on implementation plans for complex enterprise-wide features
  • Deliver roadmap outcomes across multiple feature groups, including master data lifecycle enhancements, reference data services, controlled document workflows, and integration with platforms such as MDM Solution, Digital Asset Solution, SharePoint, and Microsoft Purview
  • Track schedules, manage program governance, oversee release planning, and drive execution across engineering and business functions
  • Drive continuous improvements by validating use cases and writing test cases
  • Lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer / user engagements
  • Embody our Microsoft One culture and values
  • Fulltime
Read More
Arrow Right