CX Manager – Product Knowledge - Launch, Execution & Distribution

Every launch, OTA update, and recall is a chance to deepen customer confidence and loyalty. This team ensures customer‑ready education reaches owners at the right moment, in the right channel, in the right format—consistently, accurately, and on time—operating from the single Gold Source (Owner’s Manual‑anchored content). How this role connects to the CET Vision: orchestrate the cross‑channel delivery that helps GM win the shop, onboard effectively, and keep customers in the Affinity Loop as Promoters. The CX Manager – Product Knowledge - Launch, Execution & Distribution combines Strategic Thinking and Operational Excellence. Drive on‑time, customer‑ready execution and distribution of product education content across all channels and markets. Ensure OM‑anchored content and related assets are accurate, compliant, and consistently deployed for every launch, OTA, recall, and key journey touchpoint. Lead with operational rigor and action orientation; be customer obsessed; be hands‑on with AI for tagging/QA/localization; and use clear in‑house vs partner decision frameworks to balance speed, quality, risk, and cost.