CX Learning Experience Designer

As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU). By leveraging your industry and product expertise, you will be responsible for executing the next iteration of our Support team's New Hire Training program, our “Upskilling” program, and smaller, individualized training solutions that address identified gaps and align with our organization's goals. You’ll also assist with course management and creation in our customer-facing university, integrating needs analysis, instructional design, evaluation models, accessibility, and brand design elements to create a seamless learning experience for Dialpad’s programs. You will use the LMS (Docebo) to track learner completion and comprehension, and to automate reports and notifications to keep stakeholders and learners informed of progress.