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Valtech Logo Valtech · IT - Software Development

Cx Designer Sr

Brazil Employment contract, B2B · Job Posted May 29, 2026
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Job Description

As a CX Designer Sr, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ YEARS of experience, a growth mindset and a drive to make a lasting impact.

Job Responsibility

  • Lead Service Design and Customer Experience (CX) initiatives, considering the end-to-end customer journey, from acquisition to post-sales and ongoing relationship management
  • Compile, organize, and analyze existing inputs, such as: Voice of Customer (VoC), Historical surveys and customer feedback, Internal studies and previous assessments
  • Plan and facilitate customer listening initiatives with clients and stakeholders, including interviews and qualitative and quantitative research
  • Map customer journeys, identifying pain points, process bottlenecks, opportunities for improvement and optimization
  • Support the definition and evolution of the desired experience model, considering unified vs. segmented experience strategies and differentiation by customer profile and stage in the journey
  • Create and structure prioritization matrices and initiative roadmaps for short-, medium-, and long-term actions
  • Support initiatives focused on strengthening and promoting a customer-centric culture within the organization
  • Collaborate cross-functionally with internal teams, monitoring initiative execution and ensuring quality, consistency, and strategic alignment across deliverables
  • Demonstrate openness to leveraging AI-powered tools and emerging technologies to enhance productivity, insights generation, and decision-making, while applying critical thinking and sound judgment in their use

Requirements

  • Solid experience in Customer Experience (CX) and Service Design
  • Strong background in Design Thinking, user research, and workshop facilitation
  • Ability to act with analytical neutrality, avoiding internal biases
  • Experience working in complex and multidisciplinary organizational environments
  • Ability to translate qualitative data into strategic insights
  • Ability to structure executive documents and strategic guidelines
  • Experience with design and collaboration tools, such as: Miro
  • Figma
  • Journey mapping, empathy and needs mapping boards/frameworks
  • Upper-intermediate English level
  • 5+ years of experience
  • Experienced in Agile methodologies and consulting (a plus)

Nice to have

  • Experienced in Agile methodologies and consulting (a plus)
  • Openness to leveraging AI-powered tools and emerging technologies

What we offer

  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts
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