CX Design Lead Job at Vodafone (İstanbul)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex, ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Experience Design Lead

At AKQA, we believe in the imaginative application of art and science to create ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

A minimum 8 years’ experience designing stand-out digital products and services from strategy to concept to delivery
A compelling portfolio of outstanding work across different platforms that has created a real-world impact
Demonstrated ability to lead senior business stakeholders to understand UX/UI/CX strategy and making decisions that strengthen their business
Has defined, facilitated, and overseen design processes across different streams of work, from research and workshops to handover and user stories
Mastery with design and prototyping software such as Figma, Sketch, etc
Experienced working alongside designers and developers in complex ecosystems, ideally in Agile processes, with a product & MVP mindset
Leading one or more multi-disciplinary teams to ensure product vision and strategy is developed into a continuously improving, world-class outcome
Excellent ownership of developing services, experiences, products and platforms to their full lifecycle potential
Strong experience across Miro, Figma and prototyping tools (Figma, Protopie or similar)
Understanding and executing core CX deliverables from user research to strategy to design (user research, personas, user journeys, ecosystem maps, prototypes, service blueprints)

Job Responsibility

Apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems
Create interactive experiences, products and services
Act as the human-centric glue that binds together business strategy, creative, and technology into a harmonious collaboration
Work with multi-disciplinary teams to deliver positive impact for brands, people and their environment
Produce meaningful work for world-class companies

What we offer

Access to network of specialists across the global network of studios
Work in an environment that fosters a dynamic and meritocratic culture
Opportunity to work in one of the world’s most vibrant and beautiful cities
Extensive range of benefits (refer to link)

Fulltime

Senior User Experience (UX) Designer

Experience Designers at AKQA concept, craft and deliver interfaces that make tec...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Plan and execute core UX/CX deliverables including heuristic and IA audits, ecosystem maps, personas, customer journeys, service blueprints, and wireframes
Collaborate across disciplines in both agile and waterfall processes to quickly deliver impactful solutions
Present to business stakeholders to help them make informed decisions that strengthen their business
Keep on top of best practices and trends to ensure we are at the forefront of the industry
Lead and inspire, sharing your knowledge with peers and mentoring mid/junior designers
A compelling portfolio demonstrating outstanding UX design, with a desire to become even better
Excellent communication skills, with the ability to make complex topics understandable, and present logically
Excellent writing and editing skills, experienced in crafting effective, on-brand micro copy
Mastery of whiteboard and prototyping software such as Miro and Figma
A “can-do” attitude, eager to embrace big challenges

Job Responsibility

Play an essential role balancing business, customer and technical requirements to craft blueprints for solutions that delight clients and users
Work in a dynamic, globally-minded environment
Create world-class experiences for both Japanese and overseas markets

Senior User Experience (UX) Designer

Experience Designers at AKQA concept, craft and deliver interfaces that make tec...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Plan and execute core UX/CX deliverables including heuristic and IA audits, ecosystem maps, personas, customer journeys, service blueprints, and wireframes
Collaborate across disciplines in both agile and waterfall processes to quickly deliver impactful solutions
Present to business stakeholders to help them make informed decisions that strengthen their business
Keep on top of best practices and trends to ensure we are at the forefront of the industry
Lead and inspire, sharing your knowledge with peers and mentoring mid/junior designers
A compelling portfolio demonstrating outstanding UX design, with a desire to become even better
Excellent communication skills, with the ability to make complex topics understandable, and present logically
Excellent writing and editing skills, experienced in crafting effective, on-brand micro copy
Mastery of whiteboard and prototyping software such as Miro and Figma
A “can-do” attitude, eager to embrace big challenges

Job Responsibility

Play an essential role balancing business, customer and technical requirements to craft blueprints for solutions that delight clients and users
Work in a dynamic, globally-minded environment
Create world-class experiences for both Japanese and overseas markets

Senior User Experience (UX) Designer

Experience Designers at AKQA concept, craft and deliver interfaces that make tec...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Plan and execute core UX/CX deliverables including heuristic and IA audits, ecosystem maps, personas, customer journeys, service blueprints, and wireframes
Collaborate across disciplines in both agile and waterfall processes to quickly deliver impactful solutions
Present to business stakeholders to help them make informed decisions that strengthen their business
Keep on top of best practices and trends to ensure we are at the forefront of the industry
Lead and inspire, sharing your knowledge with peers and mentoring mid/junior designers
A compelling portfolio demonstrating outstanding UX design
Excellent communication skills, with the ability to make complex topics understandable, and present logically
Excellent writing and editing skills, experienced in crafting effective, on-brand micro copy
Mastery of whiteboard and prototyping software such as Miro and Figma
A “can-do” attitude, eager to embrace big challenges

Job Responsibility

Concept, craft and deliver interfaces that make technology more natural and enjoyable to use
Take a human-centred approach to create beautiful and meaningful brand experiences
Balance business, customer and technical requirements to craft blueprints for solutions that delight clients and users
Create world-class experiences for both Japanese and overseas markets

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Product Design Director, Travel Verticals

We’re currently seeking a Product Design Director to lead our Travel Verticals t...

Location

United States , McLean; New York

Salary:

226000.00 - 281300.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams
At least 10 years of experience in product design role (Preferred)
At least 5 years of experience leading design teams (Preferred)
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma

Job Responsibility

Lead the CX for existing Travel funnels (Flights, Stays, etc), strategy for funnel expansion, and offerings such as Business Travel and Luxury travel experiences
Drive differentiated vision and lead teams to craft exceptional end-to-end experiences
Work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value
Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership
Lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture
Champion voices of both customers and partners
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends
Share insights around technical advances and data capabilities that could influence outcomes

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

CX Design Lead

Vodafone

Location:
Türkiye , İstanbul

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

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