Cx Data Scientist Job at Vodafone (Athens)

Data Scientist

Hunter Douglas is in a multi-year transformation to modernize operations, digita...

Location

Netherlands , Rotterdam

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

5+ years in DS/ML with technical leadership
consistent record of business impact
Fluent in Python & SQL
strong ML fundamentals (statistical learning, gradient boosting, time series
working knowledge of deep learning)
Hands-on with GenAI: prompt design, embeddings/vector stores, fine‑tuning/adapters, agent frameworks (e.g., LangChain/LlamaIndex), and LLM eval
Consulting-grade problem solving & communication: engage executives, structure ambiguity, tell a quantified story
Solid software & data practices: version control, testing, code review
ETL/ELT & APIs
cloud (GCP/Azure)

Job Responsibility

Partner with executive management on high‑impact initiatives across pricing, CX, and growth
bring structured, fact‑based recommendations and own delivery
Translate strategy to impact: convert business goals into AI/ML workstreams with clear metrics (revenue, margin, CX)
track outcomes
Own end-to-end delivery: problem framing → data strategy → modeling → experimentation/causal inference → deployment → monitoring
Build GenAI products: RAG systems, tool-using agents, workflow orchestration, guardrails/safety, and systematic LLM evaluation
Design high-leverage models: e.g., product optimization, demand forecasting, segmentation/CLV, recommendations, attribution
Integrate & ship: partner with engineering to connect legacy/modern systems
deliver quick wins that scale
Coach & influence: mentor data scientists/analysts

What we offer

Direct exposure to senior leadership and the chance to shape a global transformation
Significant ownership with the stability of a market leader
Competitive compensation, performance bonus, and rapid growth opportunities
supportive environment for professional growth

Senior Manager, Research & User Intelligence (Card Platforms & Data)

Capital One’s Experience Design (XD) organization is focused on co-creating memo...

Location

United States , McLean, Virginia; Richmond, Virginia; New York, New York

Salary:

200700.00 - 229100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
At least 3 years of experience autonomously leading multi-stakeholder projects or research programs

Job Responsibility

Optimize and Scale Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ planning and decision-making, while maintaining a high degree of governance and risk compliance
Prioritize and lead rapid testing within the product development lifecycle: Create and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing
Manage and Maintain Continuous Discovery Programming: Drive collaboration with research ops to enable partner teams to access their users to maximize empathy and understanding
Support UX Measurement and Hypothesis-driven Design: Partner with CX, data scientists, analysts, and designers to identify and track domain-specific UX metrics
Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success
Conduct and Socialize Data Triangulation & Synthesis: Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights
Establish channels to socialize learnings to stakeholders in order to drive impact

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
health, financial and other benefits

Fulltime

Host Communications Strategy Lead

The ideal candidate will have a blend of strategic communications and marketing ...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in marketing or communications, at a world class tech company or startup
Experience in platform or community-driven businesses is a plus
Best-in-class verbal and written communicator
Strong writing background and editorial acumen a must
Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives
Writing samples and/or a portfolio of work to share
Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams
Experience managing through cross functional teams
Versed in product strategy, design and development principles and processes
Managed creative agencies and led creative production

Job Responsibility

Own positioning and launch communications plans for new features, products and corporate/community updates
Establish engagement and business goals for key announcements and campaigns
Work with analysts and data scientists to develop KPI and measurement frameworks
Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc)
Identify key audiences and segments to focus on, and build plans that support these goals
Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making
Develop proactive and reactive communications plans
Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics
Partner with the ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing
Champion the community and user in all decisions

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Design Research Lead

Capital One’s Experience Design (XD) organization is focused on co-creating memo...

Location

United States , McLean; Richmond; New York

Salary:

149800.00 - 205100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 3 years of professional experience in User Experience Research, Data Science, and/or Customer Experience Research
At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
At least 2 years of experience leading complex, multi-stakeholder projects or research programs

Job Responsibility

Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence
Utilize and evolve research agents and research platforms to accelerate learning velocity
Partner with research ops to enable product teams to access their users
Partner with CX, data scientists, analysts, and designers to identify domain-specific UX metrics
Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Director, Research and User Intelligence, Premium and Travel

Capital One’s Experience Design (XD) organization is focused on co-creating memo...

Location

United States , McLean; Richmond; New York

Salary:

209500.00 - 286900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 5 Years in User Experience Research, Data Science, Customer Experience, or Product Management
At least 5 years of experience aggregating, collecting, and analyzing quantitative data
At least 2 years managing researchers, analysts, or data scientists
At least 1 year experience leveraging AI tools (Gemini, NotebookLM) to accelerate insight creation

Job Responsibility

Build cumulative user intelligence: Generate, curate, feed, and maintain user intelligence to inform product and experience strategy
Create and maintain research and testing agents: Configure agents to extract insights from existing intelligence, conduct interviews, and conduct testing of concepts, experience prototypes, and live experiences
Build and maintain continuous discovery program: Make real and synthetic users available to product teams for discovery purposes
Enable Experience Measurement: Partner with CX teams and designers to establish domain-specific experience metrics, ensure instrumentation, develop dashboards, and conduct analysis to determine critical correlations

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Leader, Product Support

The Product Support Leader will lead our West Coast customer support team in clo...

Location

United States , San Francisco

Salary:

127500.00 - 172500.00 USD / Year

Benchling

Expiration Date

Until further notice

Requirements

5+ years of experience in technical customer support, professional services, or a related customer-facing role in B2B software, ideally SaaS
2+ years of people management experience, with a demonstrated track record of building, coaching, and developing high-performing support teams
Proven ability to manage customer escalations with composure, empathy, and a bias toward resolution — including experience representing your organization in live customer conversations
Strong operational skills: experience managing ticket queues, resourcing, prioritization frameworks, and SLA-driven environments using tools like Salesforce, Zendesk, JIRA, or similar platforms
Excellent judgment in prioritizing customer issues based on urgency, severity, and business context (e.g., customer health, contract value, renewal timing)
Strong written and verbal communication skills — able to communicate clearly and credibly across functions, levels, and geographies, including with customers, account teams, and engineering partners
Experience with cross-functional collaboration in a post-sales environment, including working with Customer Success, Professional Services, and Engineering teams
Demonstrated ability to analyze complex problems, identify root causes, and drive systemic improvements
Flexible, action-oriented, and comfortable operating independently in a fast-paced, evolving environment

Job Responsibility

Develop, coach, and grow a team of support professionals — setting clear expectations, providing regular feedback, managing performance, and investing in career development aligned with Benchling's 'Recruit and develop the best' principle
Build team capabilities to support Benchling's expanding product surface, including AI agents, predictive models, and new automation features that are rapidly becoming part of scientists' daily workflows
Ensure the team continuously documents and updates product knowledge in help articles and internal knowledge bases, including emerging AI product capabilities
Own the daily operations of West Coast customer support, including strategic resourcing, queue management, and capacity planning to deliver consistent, high-quality service across all customer segments
Own and report on support metrics and KPIs (volume, case trending, resolution time, CSAT), using data to drive decisions and building influence through voice-of-customer insights shared with Product, Engineering, and CX leadership
Lead and drive process improvement initiatives with measurable outcomes — identifying gaps, proposing solutions, and executing changes that elevate the customer support experience
Serve as the primary escalation point for West Coast customers, deeply understanding scientist pain points and ensuring timely, high-quality resolution in partnership with Engineering, Product, and CX teams
Collaborate cross-functionally with Customer Success, Professional Services, Account Management, Product, Engineering, and delivery partners (including Zifo) to coordinate on customer issues through resolution
Partner with the Head of Support to shape and execute the support strategy, contributing insights on process improvement, tooling, team structure, and enterprise readiness
Represent Support in customer visits, meetings, conferences, QBRs, and marketing events as a credible, customer-facing leader

What we offer

Equity
Health
Dental
Vision
401(k)+ employer match
Wellness
Commuter

Fulltime

AI Engineer

Join the customer service bot/AI agent team for contact center environments, con...

Location

Spain , Madrid

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Participation in bot projects (voicebots, chatbots, virtual assistants, etc.) involving conversational flows, open questions, automation, NLU technologies (voice recognition, classification, voice synthesis), and generative AI
Experience in customer relations, requirements gathering, design, validation, etc.
Development of bots or agents using generative AI technologies such as AI Agentics architecture, Google Conversational Agent with Playbooks, Gemini, OpenAI, Amazon Bedrock, Microsoft Azure AI, other AI architectures, or LLMs
Experience in designing, writing, and improving AI prompting under different LLM models

Job Responsibility

Translate business/ CX needs into AI solution designs (NLU/LLM, RAG, ASR/TTS, integrations)
Define functional & non‑functional requirements (latency, resiliency, observability, security)
Build and optimize NLU/LLM components (classification, NER, summarization, RAG over KBs)
Develop data pipelines for ingestion, cleansing, PII redaction, and evaluation datasets
Implement CI/CD for models and prompts, feature flags, canary/rollback
Track experiments, lineage, and model/prompt versions
automate regression tests
Create unit, integration, regression, and load tests
Operate services in production with SLOs, monitoring, alerting, and incident response
Drive continuous improvement via analytics, conversation reviews, and error triage

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Health insurance
25 days paid holiday a year
LinkedIn Learning

New

Social Worker – Fostering - Family and Friends Team

Are you passionate about working with Family and Friends Carers and improving th...

Location

United Kingdom , Aylesbury

Salary:

40109.00 - 47629.00 GBP / Year

Buckinghamshire Council

Expiration Date

July 20, 2026

Requirements

Social work qualification
Active SWE registration
Completed ASYE
Working knowledge of legislation and guidance which applies to family and friends work
Experience of working in looked after children or with foster carers
Knowledge of research, inquiries and recent studies affecting this sector of service and an ability to monitor its application in practice
Strong written communication skills
Minimum of 2 years post qualifying experience
Experience and competence in working with the courts and providing written and verbal evidence

Job Responsibility

Deliver targeted and specialist social work services in the area of Kinship Care
Clarify eligibility and undertake statutory social work assessments
Promote the safety and well-being of children and young people
Assess and support prospective Family and Friends carers in line with Fostering Regulations and court proceedings
Hold a manageable caseload of SG and Reg24 assessments
Provide carer support
Work within statutory guidelines and fostering regulations
Assist with duty with opportunities to deliver training, run support groups and be involved in the organisation of carer events
Support the development and growth of the service

What we offer

Market premium of £2,750 per annum for Grade 7
Golden Hello payment after one years service (£1,000 for Grade 6, £2,125 for Grade 7)
Competitive salary with a market increment
Annual leave up to 30 days per year
Opportunity to buy further leave
Up to 15 days per year training, learning and development offer
Free parking across all office sites
Relocation packages available
Generous employer pension contribution
Discounts on Cafés, restaurants and shops

Fulltime

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Cx Data Scientist

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Job Responsibility

Requirements

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