Cx automation & operations manager Job at PartnerHero (San Pedro Sula or Tegucigalpa)

Senior Manager, CX Operations

Glean is seeking a Senior Manager, CX Operations to own the data, operations, an...

Location

United States

Salary:

200000.00 - 240000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS
Track record of building or materially improving CS systems and processes (health scoring, renewals forecasting, playbooks, segmentation) and demonstrating measurable impact on retention, expansion, or health
Strong understanding of key post-sales metrics and leading indicators
Experience operating in high‑growth or startup environments where you’ve had to build structure in ambiguity

Job Responsibility

Help build our post‑sales strategy, including defining core CX roles and responsibilities, driving segmentation and coverage decisions, and owning capacity planning
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone, including dashboards and reporting for key health, retention, and expansion metrics
Implement and run key post‑sales cadences such as renewals forecasting, capacity and coverage reviews, and churn‑risk and health reviews, delivering business reviews with data‑driven insights on customer outcomes and performance
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal, clarifying ownership, handoffs, and SLAs across CX roles
Define and track leading indicators of customer health, adoption, and risk, surfacing clear alerts and views to CX leadership and frontline teams
Identify and execute opportunities for automation and capacity unlock, embedding AI‑first workflows into CX operations—including using Glean at Glean—to remove manual work and scale impact
Own the CX tooling stack for data and insights, partnering with RevOps, Systems, and CS leadership to ensure platforms are configured to support an efficient, insight‑driven customer journey
Be the voice of post‑sales in cross‑functional GTM and product decisions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Senior Manager, CX Operations

Glean is seeking a Senior Manager, CX Operations to own the data, operations, an...

Location

United States , San Francisco

Salary:

200000.00 - 240000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS
Track record of building or materially improving CS systems and processes (health scoring, renewals forecasting, playbooks, segmentation) and demonstrating measurable impact on retention, expansion, or health
Strong understanding of key post-sales metrics and leading indicators
Experience operating in high‑growth or startup environments where you’ve had to build structure in ambiguity

Job Responsibility

Help build our post‑sales strategy, including defining core CX roles and responsibilities, driving segmentation and coverage decisions, and owning capacity planning
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone, including dashboards and reporting for key health, retention, and expansion metrics
Implement and run key post‑sales cadences such as renewals forecasting, capacity and coverage reviews, and churn‑risk and health reviews, delivering business reviews with data‑driven insights on customer outcomes and performance
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal, clarifying ownership, handoffs, and SLAs across CX roles
Define and track leading indicators of customer health, adoption, and risk, surfacing clear alerts and views to CX leadership and frontline teams
Identify and execute opportunities for automation and capacity unlock, embedding AI‑first workflows into CX operations—including using Glean at Glean—to remove manual work and scale impact
Own the CX tooling stack for data and insights, partnering with RevOps, Systems, and CS leadership to ensure platforms are configured to support an efficient, insight‑driven customer journey
Be the voice of post‑sales in cross‑functional GTM and product decisions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Associate Project Manager - CX Automations

At Uber, providing excellent customer support to our users is a core feature of ...

Location

Brazil; Mexico , Sao Paulo; Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Project and/or program management experience: Experience managing multiple moving parts with resource constraints
Experience managing automation projects or developing product rollout processes
Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility. Keen understanding of the goals & priorities of your stakeholders
Excellent strategic thinking and problem solving: Ability to create and optimize support processes in a practical manner
Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage stakeholders
Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber
Fluent in English and Spanish or Portuguese

Job Responsibility

Work closely with other internal members of the Community Operations team as well as other of our key partner groups like Operations & Product to build a strong customer-centric culture
Be the internal voice of the customer to continuously improve the experience, by identifying main customer pain points across their journey and prioritizing main opportunities
To design the support strategy, tickets resolution guidelines and KBs, DR and/or R&A strategy and improvements
Autonomously looking into data and turn it into meaningful product, support, and operational improvements
Understand the goals and priorities of the business
Provide insights from customer interactions to stakeholders to influence and facilitate decisions

New

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

New

Regional CX Teamlead EMEA

The Regional CX Teamlead is responsible for overseeing the CX (Customer Experien...

Location

United Kingdom , Greater London

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

5+ years in CX Operations, Sales Operations or Customer Service with at least 1–2 years in a supervisory or Teamlead capacity
Strategic Communication: Beyond professional communication, you must be able to influence stakeholders, deliver difficult feedback, and lead regional meetings
Advanced Commercial Acumen: Understanding of commercial contracts and trade-off management to guide the team towards the best outcomes for the business
Conflict Resolution: Highly skilled in de-escalation, not just with clients, but in mediating internal departmental friction
Systems Mastery: The ideal candidate has worked with Salesforce and SAP
Language Skills: Proficiency in English is required
any additional European language proficiency is highly preferred (French or Italian) to manage regional customer pools and local stakeholders

Job Responsibility

Regional Operational Excellence: Billing: Accounts Receivable: Oversee, manage and contribute to monthly Billing from timesheet/expenses collection and processing to creating invoices/credit notes for customers across the region
Accounts Payable: Oversee, manage and contribute processing of consultant invoices and payments
Governance: Responsibility for correct setup of the Operations related fields in dealsheets (Salesforce)
Cross-departmental collaboration: Ensure regional adherence to SOA/STC/SOW standards. Work with Credit Control to minimise DSO (Days Sales Outstanding) by resolving billing issues at the source
Process Optimisation: Contribute towards the continuous automation of the Billing process, and collaborate with IT on enhancements for manual data entry or processing
Reporting: Provide regional updates on SOW statuses, pending POs, and team KPIs
Engagement Success: Onboarding: Ownership for Consultant / Client Onboarding for new/renewal deals, including document collection
Renewal Management: Responsibility for the execution of a proactive renewal management process within the region to drive retention, higher renewals and customer satisfaction
Process Optimisation: Oversee the improvement of the onboarding process to create a scalable, repeatable process and high customer satisfaction
Leadership & People Management: Team Oversight: Lead, mentor, and develop a regional team of CX Associates. Conduct regular 1-on-1s and performance reviews

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Implementation Specialist

As the Implementation Specialist, you will play a pivotal role in managing and o...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Proven experience owning and administering a complex Zendesk instance
Strong hands-on knowledge of Zendesk configuration (triggers, automations, SLAs, forms, roles)
Experience managing CX tools and integrations
Ability to design scalable workflows that reduce manual work and improve response times
Hands-on experience with reporting, dashboards, and CX metrics (Solved tickets, SLA, CSAT, response and resolution times)
Comfortable serving as the primary point of contact for CX tooling issues and escalations
Experience partnering with WFM or Operations to ensure coverage aligns with demand and protects SLAs
Strong communicator with a practical, systems-thinking mindset

Job Responsibility

Zendesk Configuration and Administration: Configure Zendesk settings, including ticket forms, automations, triggers, macros, and user roles
Manage user accounts, permissions, and access levels
Monitor system performance, troubleshoot issues, and collaborate with Zendesk support
CX Tools Management: Oversee all other tools utilized by the CX team for chat, live channels, and other customer interaction platforms
Configure and optimize settings within these tools
Stay informed about new features, updates, and best practices
Process Optimization: Analyze current support processes and workflows to identify opportunities for optimization and automation
Implement and refine workflows, ticket routing rules, and SLA policies
Regularly review and update knowledge base articles and self-service resources
Reporting and Analytics: Create custom reports and dashboards to track key performance metrics and KPIs

What we offer

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Associate Manager UFS Operations

Associate Manager UFS Operations – Unilever Food Solutions. We are searching for...

Location

United States , Hoboken

Salary:

86080.00 - 129120.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

2+ years International Marketing experience required including innovation management and delivery
Brand / Category management experience required
Innovation & Renovation project management
Ensure impactful innovation on the core/ pack/ price architecture to growth and increase profitability
Price position and tracking
Creates Purpose-led brand content for Innovations & top 10’s for key touch points
Ensures product campaign, messages integration into content Calendar & journey stages
Responsible for Sales enablement Unilever Food Solutions in the foodservice (B2B) part of Unilever
Strategy into Action: Develops strategy to drive growth & customer experience
Business acumen: Deep Understanding of sales/marketing funnels, operator lifecycle & marketing automation journeys

Job Responsibility

Responsible for driving core along with establishing a clear roadmap for sub-brands within the portfolio, craft their growth acceleration and market winning plan
Full P&L and Marketing budget responsibility along with coordinating closely with cross functional teams like CD and SC for demand and supply of products
Devise a clear roadmap for all sub-categories within Bases category whether to Accelerate, evolve or defend play basis market understanding, growth potential and our right to win
Innovation and Renovation Project Management, delivery, strategy, Portfolio Transformation and Brand Communication
Owns portfolio positioning, sustainable growth strategy and strategy into action to win market share, including net revenue management
Drives the full Operator Lifecycle: Work closely with Operator Experience Marketing to understand the Customer Experience (CX)
Own local Category Strategy and Innovation / Rejuvenation roadmaps, as well as ‘Brand-Led Growth’ initiatives
Lead business transformation via owning progressive innovation platforms, being able to drive network/virtual teams globally to think and act differently
Understand deeply Scratch category insights and foresights-- from trends to tensions, opportunities and competition
Ensure Global Category Strategies reflect key insights from NA

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in our benefits plan
Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits

Fulltime

Cx automation & operations manager

PartnerHero

Location:
Honduras , San Pedro Sula or Tegucigalpa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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January 02, 2026