Cx associate

As CX Associate at Aios, you’ll work alongside CX team members and your CX Lead to provide a best-in-class experience for every one of our customers. You’ll handle a broad spectrum of customer support queries ranging from billing, shipping, and escalation requests to triaging support tickets to the clinician team. You’ll work closely with the Clinic’s prescribing team to ensure their workflow is smooth and they have everything they need to handle triaged medical requests. This role is critical to maintain our customer-obsession at Aios, and puts you in line to grow into a CX leadership role in the company if you nail it.