Cx agent, money Jobs

Robinhood

Location:
United States, Chicago ▼
Denver
Westlake

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.40 - 24.00 USD / Hour

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Job Description:

Join us in building the future of finance. Our mission is to democratize finance for all. The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs.

Job Responsibility:

Be a subject matter expert on the Credit Card product and customer support processes
Be the front-line agent responsible for assisting our cardholders with their most challenging inquiries
Independently troubleshoot and work with other teams to resolve the cardholders' concerns as efficiently as possible
Have deep customer empathy and are passionate about providing exceptional customer service to every customer
Be a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
Like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
Be hungry to learn and grow alongside a growing business

Requirements:

2+ years of full-time work experience
Basic understanding of financial products is a plus
Previous experience with text or email customer support is a plus
Basic working knowledge of Zendesk is a plus

Nice to have:

Basic understanding of financial products
Previous experience with text or email customer support
Basic working knowledge of Zendesk

What we offer:

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Eligible to participate in a Robinhood bonus plan

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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