CX Accelerator Program Job at Vodafone (Giza)

Manager, GenAI Strategy & Business Operations

You will play a central role in shaping and executing Mammoth Brands Generative ...

Location

United States , New York

Salary:

120000.00 - 145000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

A Bachelor’s degree
4+ years in an analytical, product, or strategy role (2+ years management consulting or investment banking experience preferred)
Strong analytical and quantitative skills, with the ability to turn data into insights and create impactful presentations
Self-starter, confident, ability to manage projects independently once onboarded
Success collaborating across teams and driving cross-functional consensus
Demonstrated interest in and experience using GenAI
Excellent communication skills, comfortable & effective when presenting to senior leadership, external partners, and company
Ability to manage ambiguity, learn quickly, and translate emerging technologies into practical business value
Passion for working in an entrepreneurial environment with a positive, solution-oriented attitude and ability to lead with empathy

Job Responsibility

Own and continuously refine Mammoth Brands GenAI strategy, including long term vision, capability roadmap, prioritization, resourcing, and success metrics
Build and run the company’s GenAI operating model, including governance, stakeholder alignment, and communication framework
Partner with senior leaders and team members across levels to identify opportunities where GenAI can unlock growth, efficiency, or step change innovation
Drive end-to-end execution of GenAI initiatives across teams – selecting use cases, leading pilots, managing vendors, coordinating technical partners, and ensuring operational rollout and adoption
Enable teams to confidently use GenAI by developing training, playbooks, and change management programs that raise fluency and accelerate impact
Lead cross functional teams (Analytics, DTC, CX, Finance, Marketing, Product, Supply Chain, Retail, Tech, etc.) to deliver AI-powered solutions, clearing blockers and ensuring accountability
Measure and report the business impact and financial implications of GenAI initiatives
Maintain a strong external pulse on GenAI technologies, tools, emerging capabilities, and industry best practices, and share relevant insights with leadership to shape priorities and guide decision making
Support broader strategic priorities by driving high impact internal projects with key functional leaders, contributing to long term planning and answering the CEOs’ and other senior leaders’ most pressing questions (strategy & implementation)

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

New

ANZ Sub-Regional Lead - Data Center

The Data Center Sub-regional lead will oversee the operational activities of the...

Location

Australia , Melbourne or Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in electrical engineering, Construction Management, or Electrical Trade qualified candidate with a strong/demonstrated background in the delivery of large-scale complex projects
12+ years in data centre construction, telecom integration, or mission-critical infrastructure delivery
Proven leadership of large, multidisciplinary technical teams in complex, high-pressure environments
Strong understanding of commissioning, fibre networks, security infrastructure, telecoms design, and EPC/GC delivery models
Experience managing builds and leases within accelerated / compressed delivery schedules
Demonstrated ability to manage senior stakeholder relationships, handle escalations, and influence outcomes across matrixed organizations
Self-starter with demonstrated ability to manage multiple priorities, projects, key initiatives, and deadlines simultaneously
Cross-group collaborator and influencer across teams and organizations with proven success in participating in cross-functional teams to deliver on key projects
Been an effective people manager – demonstrated experience of leading/growing a team
High personal standard to deliver a thoughtful, polished, and quality work product

Job Responsibility

Lead the execution of all ANZ datacentre build and lease projects, ensuring predictable delivery of RFS, RNI, and commissioning milestones
Drive strategic alignment with APAC leadership on capacity planning, portfolio priorities, delivery risks, and long-range forecasting
Oversee simultaneous delivery of high-MW, high-complexity projects—including accelerated AI builds, Class A new builds, and IFO lease facilities
Provide technical direction across design, telco integration, commissioning (Cx), network readiness, procurement sequencing, and construction execution
Ensure adherence to global DCBM processes, SOPs, Division 1 specifications, and Lease FDR/SOS standards
Resolve critical path dependencies across telecoms, security, fibre delivery, CorpNet/ZTN, and commissioning teams
Serve as the primary interface with Lessors, AEs, GCs, commissioning partners, and Microsoft cross-functional teams
Lead escalations with external stakeholders related to design acceleration, NRC/PO cycles, schedule risk, and compliance
Lead, coach, and develop ITIMs, LCMs, and vendor personnel across ANZ metros
Oversee budget planning, monthly Cap Council submissions, and long-range forecasting for ANZ projects

Fulltime

Principal Product Manager

Microsoft Dynamics 365 Contact Center is an innovative organization committed to...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
8+ years’ experience leading mission critical initiatives involving collaboration with stakeholders across multiple companies and industries
8+ years of cross-functional leadership across product, sales, and stakeholder management
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Job Responsibility

Lead a robust D365 Contact Center growth strategy that is aligned with overarching corporate goals and evolving market dynamics
Create business plans encompassing market segmentation, product positioning, pricing frameworks, and go-to-market (GTM) execution
Identify new sources of revenue through vertical market expansion, strategic partner ecosystems, and customer experience (CX) innovation initiatives
Monitor and report key performance indicators (KPIs), including adoption rates, churn metrics, Net Revenue Retention, and Annual Recurring Revenue growth
Lead analyst relationships for D365 Contact Center
Drive GTM alignment with Marketing, Product, and Sales for unified messaging and execution
Create and refine pipeline programs for enterprise, Majors growth, and SME-C segments
Shape value propositions and differentiators to position D365 Contact Center against competitors
Manage launch plans for new features, integrations, and regional offerings
Help shape how the product continues to evolve as one of the world’s most differentiated CCaaS offerings by scaling readiness across sellers and partners

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

New

Snowflake Platform Engineer

Bright Vision Technologies is a forward-thinking software development company de...

Location

United States

Salary:

Not provided

Bright Vision Technologies

Expiration Date

Until further notice

Requirements

Snowflake Data Cloud
SQL
Snowflake Warehousing & Performance Tuning
Data Modeling
Data Sharing
Snowpipe
Streams & Tasks
ETL/ELT pipelines
Python
Cloud Platforms (AWS / Azure / GCP)

What we offer

H-1B sponsorship for 2027 quota
career growth potential

Fulltime

New

Business Data Analyst

We are a leader in analyzing value-based contracts and then providing analytics,...

Location

Salary:

Not provided

SpectraMedix

Expiration Date

Until further notice

Requirements

Minimum of 2-4 years’ experience as a Business Analyst primarily with the US healthcare client and Healthcare IT projects
Understanding different quality measures (HEDIS / STAR Ratings etc)
In depth Knowledge on Payer data sources (member/enrollment, Claims, Revenue etc)
Conduct internal and client UAT before release
Work with business stakeholders and decision makers to gather and define business and functional requirements, and technical specification
Create detailed documentation of features and functions
Define processes and workflows to improve product development activities
Feed Analysis, technical Documentation and Feed Specification document
Ability to understand and develop data mapping documents, Technical Documentation and specification document
Experience with defining test cases and test scripts

What we offer

Influence the evolution of a leading healthcare data and value-based performance platform
Work directly with national health plans and provider networks to drive measurable impact
Join a mission-driven team committed to transforming healthcare payment and performance models
Competitive compensation, benefits, and professional growth opportunities

New

CyberArk PAM Engineer

Bright Vision Technologies is looking for a skilled CyberArk PAM Engineer to joi...

Location

United States

Salary:

Not provided

Bright Vision Technologies

Expiration Date

Until further notice

Requirements

CyberArk PAM Suite (PVWA, CPM, PSM, PSMSession)
Privileged Account Management
Vault Administration
Password Rotation & Reconciliation
Access Control Policies
RBAC
LDAP/Active Directory Integration
MFA Integration
Linux/Windows Platforms
Scripting (PowerShell/Bash)

What we offer

H-1B sponsorship for the 2026 quota
H-1B filing with level 4 prevailing wage

Fulltime

New

Applications Technician

As our Application Technician, you will play a pivotal role in showcasing our cu...

Location

United Kingdom , Letchworth

Salary:

27000.00 - 30000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Proactive and enthusiastic about demonstrating and selling equipment
Strong organisational skills with a keen eye for detail
Excellent technical knowledge and the ability to troubleshoot and advise on machine settings
Effective presentation skills for engaging with customers and supporting sales
Flexibility to handle a variety of tasks and responsibilities as needed

Job Responsibility

Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online)
Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales
Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling
Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials
Conducting test demos for new and existing customers
Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition
Keep software suites updated, ensuring optimal functionality
Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries
Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process
Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment

What we offer

25 Days Annual Leave (plus Bank Holidays)
Company Pension – matched to 5%
Private Healthcare (for Employee and Family)
Life Assurance Cover
Extensive Training

Fulltime

CX Accelerator Program

Vodafone

Location:
Egypt , Giza

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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