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Vodafone Logo Vodafone · Customer Service

CX Accelerator Program

Egypt, Giza · Job Posted February 13, 2026
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Job Description

We're thrilled to unveil the CX Accelerator Program—an innovative program designed to elevate our customer experience strategy! Over the next 9 months, selected team members will engage in a comprehensive program focused on end-to-end journey mapping for all our products. Participants will dive deep into understanding customer interactions, identifying pain points, and uncovering opportunities for innovation. This is a fantastic chance for passionate individuals to collaborate across departments and contribute to transforming our customer experience. If you're ready to make a meaningful impact and drive change within our organization, we want to hear from you! Join us as we embark on this exciting journey to enhance our customer experience together.

Job Responsibility

  • Investigate and map the end-to-end customer journey, identifying key stages, touchpoints, and pain points
  • Recommend process improvements to close identified gaps
  • Collaborate with cross-functional teams (product, sales, marketing, support) to ensure customer experience improvements align with business goals
  • Develop and maintain customer journey maps, process flowcharts, and visual representations of customer interactions
  • Lead workshops with stakeholders to gather insights and create a comprehensive understanding of the customer lifecycle
  • Present findings and recommendations to leadership, helping drive customer-centric strategies and decisions

Requirements

  • Empathy
  • Customer Centric - A passion for being the voice of the customer
  • High Sense of ownership
  • Eager to learn
  • Research skills
  • Excellent communication/collab skills
  • Attention to detail
  • Creative & Design thinking
  • Business Administration (0-1 years)

Nice to have

  • Previous digital experience is a plus
  • Previous UI/UX experience is a plus
  • Previous product management experience is a plus
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