CVM Product Manager Job at NOVA (Athens)

Senior CVM Product Manager

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider ...

Location

Greece , Athens

Salary:

Not provided

NOVA

Expiration Date

Until further notice

Requirements

3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred)
Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field
Strong analytical skills with experience in data mining tools (IBM SPSS Modeler knowledge is a plus),combined with business acumen and problem-solving capabilities
Results-oriented, with a proven track record of exceeding targets
Strong interpretation and reporting skills
Excellent command of the English language
A collaborative team player

Job Responsibility

Design, develop, and implement below-the-line campaign strategies aligned with business objectives
Manage end-to-end execution including setup, audience selection, offer assignment, channel selection, scheduling, and monitoring to deliver optimal solutions
Perform in-depth analysis using IBM SPSS Modeler or other data mining tools on large, multi-dimensional customer datasets
Extract actionable insights to identify opportunities and risks for campaign optimization
Define KPIs, monitor campaign performance, and provide regular reports and ad hoc analysis
Continuously optimize campaigns based on results and feedback
Work cross-functionally with Product, Analytics, Sales, Finance, and IT teams to ensure smooth campaign execution and alignment with business goals
Stay informed on industry trends and best practices in campaign management, data mining, and telecommunications to bring innovative ideas to the team

What we offer

Wellness programs to keep yourself fit
Mobile voice and data to talk
Discounts on Nova Fixed / Mobile / TV for you, friends, family
Private Insurance program to check up on your health
Toddlers allowance to daycare your kids

Fulltime

Cvm Churn & Arpc Manager

As CVM Churn & ARPC Manager, you will be responsible for defining, executing, an...

Location

Spain , Madrid

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in CVM, Retention, or Churn Management roles, ideally within telecom or subscription-based industries
Proven experience in reducing churn and increasing retention through actionable strategies and measurable KPIs
Strong command of predictive analytics, segmentation, and offer personalization
Experience in machine learning applications for churn prediction and CLTV modeling (desirable)
Advanced proficiency in Microsoft Excel, Power BI, SQL, and campaign management platforms
Proven ability to translate data into actionable insights and clear commercial recommendations
Experience working under Agile methodology and managing multi-disciplinary squads
Excellent stakeholder management and influencing skills across all organizational levels
Full professional proficiency in Business English (written and spoken)
High level of ownership, adaptability, and decision-making under pressure

Job Responsibility

Design and execute the churn prevention and retention strategy, balancing proactive and reactive levers to reduce disconnections and improve customer loyalty
Lead churn analytics by developing with in Data team predictive models, churn scoring, and trigger-based retention campaigns
Identify and address root causes of churn through behavioural data analysis, surveys, and customer feedback loops
Manage winback programs to recover recently churned or dormant customers, leveraging personalized incentives and segmented communication
Define and deliver strategies to increase ARPC through upgrades, cross-sell, and add-on services
Optimize the customer lifecycle journey, ensuring smooth transitions between growth, maturity, and risk stages
Ensure consistency between value creation and retention actions, balancing commercial targets and customer experience
Act as commercial lead for Ingenio, ensuring its optimization as the main decisioning tool for real-time personalized offers across all channels
Collaborate with Data, Insights, and Technology teams to develop propensity models, segmentation frameworks, and campaign triggers
Drive A/B testing and experimental design to continuously improve retention actions and validate causal impacts

What we offer

Hybrid (60% home – 40% office) and flexible hours
20 additional days of home working per year from anywhere in Spain
25 days holiday (and additionally 24th and 31st December), with the option to buy up to 10 extra days
Meal vouchers (in addition to the annual fixed remuneration) and flexible remuneration plan
Free health insurance, life insurance, and own medical services
Physical and mental care health program
Career development and continuous learning, including AI tools and platforms like LinkedIn Learning
Optional retirement pension plan
3 paid days leave for charity projects
App for the digital management of office needs

New Financial Services Specialist

The role involves execution and implementation of New Financial services (NFS) p...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

2 Years or more experience working in Mobile Money or Banking/Financial Services preferably with experience of digital financial products
Bachelor Degree in Commerce, Economics, Financial technology or related fields
Master’s Degree will be an added advantage
Strong analytical skills, conceptual thinking, problem solving ability and strong business acumen
Advanced Microsoft Excel and PowerPoint
Knowledgeable with MsQL and Database is a key added advantage
Strong understanding of all aspects of local markets and needs of customer
Strong knowledge of mobile money, Fintech and financial services
Self-starter with exceptional people, strong presentation and communication skills
Solid influencing and negotiation skills

Job Responsibility

Execute the NFS product portfolio as per the strategy aligned
Drive day to day products initiatives as per the aligned strategy
Develop, execute and manage implementation of NFS products adoption strategy
Ensure deliverable of revenue targets on each product line
Provide day to day analytical insights and reports on product performance and advice NFS manager accordingly
Ensure top mind of the dynamics of different financial services market in Tanzania and around the world
Execute and manage NFS products roadmap
Bring about innovation of new financial services product to fit the market need and drive M-Pesa ambitions on financial services space
Continuous review, evaluate and enhance the current product offering
Drive execution of products enhancements as per the roadmap stipulated

Specialist: International and Roaming Products

The International Calling & Roaming Specialist will drive the end-to-end strateg...

Location

Mozambique , Maputo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Marketing, Economics, Telecommunications, Data Analytics, or related field
Postgraduate qualification in Commercial/Marketing is an added advantage
Certifications in telecom roaming, international voice, or pricing appreciated
3–5 years’ experience in telecom, preferably in product management, international calling, roaming, prepaid segment management, or commercial analytics
Strong understanding of mobile telecom ecosystem including prepaid, international voice, roaming agreements, and pricing structures
Experience working cross-functionally with technology, finance, and marketing teams
Strong analytical and commercial mindset
Product and pricing development capability
Excellent communication and stakeholder management
Customer-centric thinking

Job Responsibility

Design, enhance, and manage prepaid international calling and roaming products and bundles
Monitor product performance and lead continuous improvements to ensure competitiveness
Partner with the roaming team to implement new bilateral agreements and pricing offers
Conduct competitor analysis and propose counter-strategies
Track, analyze, and report on KPIs including usage, revenue, ARPU uplift, and subscriber penetration
Work with Finance to assess business cases and support budgeting cycles
Identify growth opportunities in diaspora calling and inbound/outbound roaming
Collaborate with CVM, Analytics, and Customer Operations to identify pain points and improve customer experience
Develop customer awareness campaigns to improve usage and transparency
Coordinate with Marketing and the Agency to develop communication and digital campaigns

Digital Lending Executive

Reporting to the M-Pesa Business Development Manager Digital Lending. The role i...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

2 Years or more experience working in Digital Lending or Mobile Money or Banking/Financial Services preferably with experience of digital financial products
Bachelor Degree in Commerce, Economics, Financial technology or related fields
Strong analytical skills, conceptual thinking, problem solving ability and strong business acumen
Strong understanding of all aspects of local markets and needs of customer
Strong knowledge of mobile money, Fintech and financial services most preferably Digital Lending
Self-starter with exceptional people, strong presentation and communication skills
Passion and commitment to driving mobile money growth and innovation

Job Responsibility

Execute the Lending product portfolio as per the strategy aligned
Drive day to day products initiatives as per the aligned strategy
Develop, execute and manage implementation of lending products adoption strategy
Ensure deliverable of revenue targets on each product line
Provide day to day analytical insights and reports on product performance
Ensure top mind of the dynamics of Lending market in Tanzania and around the world
Execute and manage Lending products roadmap
Bring about innovation of new Lending product to fit the market need
Continuous review, evaluate and enhance the current product offering
Drive execution of products enhancements as per the roadmap stipulated

Channel Readiness Manager

The Channel Readiness Manager makes sure new products, services, processes and r...

Location

United Kingdom , Stoke-on-Trent

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven experience in operational or channel facing roles within telecoms or similar fast paced, regulated environments
Strong understanding of Assisted and/or Indirect channel operations, including sales, service, retail execution or knowledge
Confident translating technical or commercial change into clear, channel ready outputs
Experience coordinating cross functional delivery with teams such as GTM, Product, CVM, Tech or Operations
Strong at planning, prioritising and managing risk across multiple change programmes
Excellent communicator, able to simplify complexity for frontline colleagues and partners
People leadership experience, ideally managing specialists or small teams in a matrix environment
Comfortable working under pressure, adapting quickly and maintaining clarity in a complex, fast moving landscape

Job Responsibility

Lead end to end readiness for change within a defined product or operational area, ensuring Retail, Call Centre and Indirect channels are fully prepared for launch
Translate complex change into clear, practical plans for channel colleagues, balancing commercial priorities with customer and operational needs
Work closely with GTM, Proposition, CVM, Ops, Tech and other stakeholders to make sure channel requirements are considered throughout design, testing and launch
Develop and deliver high quality readiness materials, including operational guides, knowledge updates, briefing content and learning support where needed
Identify readiness risks, blockers and cross functional dependencies early, escalating them with clear mitigation plans
Partner with Channel Comms and Enablement teams to ensure communications and learning plans are timely, accurate and aligned to channel needs
Work closely with Indirect and Retail field teams to validate real world impact, gather feedback and support issue resolution during and after launch
Maintain strong governance across delivery, ensuring clear documentation, version control and consistent execution of change
Track change readiness performance, spotting opportunities to improve channel adoption, speed and launch quality
Line manage and develop Channel Readiness Specialists, providing coaching, clear ownership and a supportive performance environment

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies

Fulltime

Digital Product Lead - Web Squad

As a Digital Product Lead for Vodafone’s Web Platforms (Vodafone.com.tr & micro ...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

BSc. degree in Engineering, Business administration or Economics
Advanced verbal and written communication skills in English
Strong leadership qualities
Clear communicator
Able to balance the needs of partners from different disciplines and teams
Interested in crafting product requirements based on research and data
Experienced in A/B testing and conversion optimization (Adobe Target)
Knowledge on Mar-tech tools (Adobe Analytics, Google Analytics, Adobe AAM, Adobe Target, Semrush, SEO)
Good at data analysis and data driven decision making ability
Care about continuous learning

Job Responsibility

Own the product vision and roadmap for Vodafone.com.tr and related micro sites
Manage and evolve customer journeys for users by collaborating with Marketing, Growth, Care, CX, IT, Operations, Legal and other stakeholders
Continuously improve digital customer experience through UX enhancements, capability expansion, and funnel optimization to boost web traffic, conversion and sales
Identify, prioritize and lead new digital customer & revenue opportunities, stakeholders, builds sustainable relationships to drive increased business performance and best value outcomes
Own and continuously improve Vodafone.com.tr SEO Health Score by identifying and resolving technical SEO issues, ensuring all pages meet best practices and integrating new SEO-driven pages
Leverage Semrush and Google Search Console to monitor site health and organic performance, translating insights into prioritized backlog actions and technical improvements
Use data and analytic tools effectively (Adobe Analytics, Google Analytics, Semrush, Google Search Console, Content and CMS Management) to resolve customer issues and to identify and eradicate unnecessary challenges
Apply data management platforms (CDP, CVM Clusters, Big Data Models) to understand audiences, build segment and deliver unique audience profiles so digital channels can be personalized effectively
Formulate hypotheses for, construct and execute A/B tests in order to maintain a deep understanding of customer needs, personas, and journeys
Understand and leverage digital channels and technologies (e.g. iOS, Android, HTML, AI, Cloud, ML, GEO, etc.) that change the environment

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Fulltime