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As a CVM Product Manager, you will manage targeted below the line activities including offers’ definition, campaigns’ design and execution, channels’ communication and campaigns’ evaluation, aiming to provide customers more benefits, improve NPS & drive ARPU uplift in enterprise fixed base
Job Responsibility
Manage targeted below the line activities including offers’ definition, campaigns’ design and execution, channels’ communication and campaigns’ evaluation, aiming to provide customers more benefits, improve NPS & drive ARPU uplift in enterprise fixed base
Design proactive, below the line, targeted migration campaigns, aiming to provide more benefits, maintain customer revenue & improve customer satisfaction (NPS)
Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving targets (CR, SR, Uplift, Revenues)
Perform deep-dive analysis using analytical and statistical tools (primarily SPSS Modeller & PEGA) on very large, complex, multi-dimensional datasets
Compile, maintain and deliver weekly/monthly reports and presentations
Drive customer insights to meaningful actions
Requirements
Advanced Analytical Skills & Commercial Thinking
Excellent interpersonal, networking, and stakeholders' engagement skills
Very good organizational, problem solving and time management skills
Use statistical models and methods to identify most 'appealing' target population given appropriate actions
Degree in Statistics, Applied Mathematics, Marketing Research, Computer Science, Economics or other relevant field, or equivalent work experience
What we offer
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Spirit of Vodafone Day: one day each quarter dedicated to your personal development
Extra days off: Vodafone Day, Family Day, Volunteering Day
Cater for your communication wherever you are
Office amenities (subject to the office location): such as restaurant, gym and parking