CVM Manager

• Definition, development, implementation and optimisation of campaigns in the customer base, always focusing on customer experience and satisfaction.
• Definition of offers, technical development and implementation in channel support tools.
• Monitoring of market trends and dynamics.
• Collaboration with different stakeholders to ensure end-to-end delivery and campaign execution.
• Monitoring and analysis of business objectives, proposing improvements.
• Analysing behavioural and segmentation data to personalise offers.
• Introducing new products or product features in customer renewal.
• Implementation in channels (assisted and digital), ensuring consistency in the customer journey and maximising customer value.
• Development of A/B tests.
• Monitoring technical and/or product development projects.

• Bachelor Degree
• 2+ years of experience
• Analytical skills, critical thinking and customer-centric approach
• Knowledge of the telecommunications market (plus)
• Ability to take risks and do things differently
• Excellent oral and written communication skills
• Results-oriented and customer-focused
• Good interpersonal skills with different areas and stakeholders
• Good team spirit and ability to influence others and negotiation skills
• Proactive and autonomous in project management, rigorous and results-oriented
• Organised, with planning skills, focused on quality delivery and impact on priorities.
• Resilient and able to adapt easily to a constantly changing and competitive environment
• Proficiency in Microsoft Office tools (Excel and PowerPoint)
• Solid knowledge of English (spoken and written)

Knowledge of the telecommunications market

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles