CVM Analyst Job at Metlen Group (Paiania)

CVM Analyst

By joining this role, you'll play a key role in driving customer engagement and ...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

University degree in a related field
1+ years of experience in analytics, CRM, or marketing teams
Proficiency in data mining and analytics tools such as SQL, IBM Modeler, SPSS, or SAS
Strong skills in Excel and PowerPoint
Familiarity with marketing automation and campaign management
Excellent English communication skills, both written and spoken
Strong interpersonal skills and experience in stakeholder management
A results-driven mindset with attention to detail and a passion for data-driven decision making

Job Responsibility

Creating, maintaining, and evaluating CVM campaigns to boost cross-selling and customer retention
Using data mining and analytics to identify customer segments, next best offers, optimal timing, and communication channels
Managing campaign automation and conducting A/B testing and ante-post analyses to fine-tune campaign effectiveness
Collaborating with communication teams and stakeholders to deliver seamless customer journeys
Taking ownership of Life Cycle Management (LCM) campaigns to increase Customer Lifetime Value and improve Net Promoter Score (NPS)

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Senior CVM Analyst

Plan and design activities within customer base, analyse data and combine with c...

Location

Greece , Athens

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

4+ years of experience in CVM/Marketing /Finance/BI
Degree in Statistics, Applied Mathematics, Engineering, Computer Science, Economics or other relevant field, or equivalent work experience
Strong knowledge of Python, SQL and data mining /statistics software
Hands-on experience with experimentation design and analysis (A/B testing, uplift modelling)
Advanced analytical skills, strong commercial acumen, and outcome orientation
Data – driven way of thinking
Excellent stakeholder management and influencing skills
clear storytelling for senior audiences
Very good organizational, problem solving and time management skills
Mentoring mindset and team spirit

Job Responsibility

Plan and design activities within customer base, analyse data and combine with customers insights to produce personalized customer benefits
Drive production of incremental revenue, improve customer satisfaction through innovative actions
Design proactive in-base activities, management of all relative actions, including offer definition and campaign building, aiming to improve customer revenue and reduce churn as well as improve customer satisfaction
Perform deep-dive analysis using analytical and statistical tools (primarily Python and/or SPSS Modeller) on large, complex, multi-dimensional datasets
Calculate several CVM related KPIs and interpret results and derive actions / facilitate decision making
Contribute to defining marketing strategy by understanding the financial effect of marketing decisions
Contribute to CVM strategy and backlog prioritization
shape business cases and forecast commercial impact
Contribute to CVM Analysts mentorship and coaching
run code and campaign reviews

What we offer

Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day

Fulltime

Java Applications Development Sr Programmer Analyst

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor's degree/University degree or equivalent experience
Java Development Expertise: Extensive hands-on experience in Java development, with a deep understanding of core Java concepts and design patterns. Hands-on experience in Java, Spring MVC, Spring Batch and Spring Boot
RESTful APIs: Deep understanding and hand-on experince in RESTful APIs
Relational Databases: Solid experience with relational databases such as Oracle and Sybase
DevOps Practices: Familiarity with DevOps practices and tools, including continuous integration, continuous delivery, and automated testing. Working experience in using DevOps Tools like BitBucket, GitHub, Jenkins, TeamCity, Tekton, Harness and uDeploy

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.

Fulltime

Infrastructure Engineering Lead Analyst - Vice President

The Infrastructure Lead within Process Automation Services (PAS) is a senior lea...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7-10 years of relevant IT infrastructure engineering experience, with at least 2-3 years in a team lead or senior SME capacity with direct management responsibilities
Proven expertise in Middleware Support on tools such as Tomcat, Apache HTTP, and IIS
Hands-on experience with Linux and Windows Server infrastructure, including issue resolution, patching, and performance tuning
Strong working knowledge of ITIL Processes for IT Service Management (ITSM)
managing Incidents, Requests, Changes, and Problems (preferably via ServiceNow)
Demonstrated experience with ServiceNow and JIRA (or equivalent ITSM tools), including Sprint management
Experience with monitoring tools such as AppDynamics, Splunk, Systrack, ELK, etc
Experience with Product Patch Management and vulnerability remediation (CVM, VA Findings, EOVS, EOL, etc)
Proven experience managing vendor relationships and internal SLA expectations
Experience interacting with both Business users and Technology/Support stakeholders

Job Responsibility

Serve as the primary escalation point (SME) for complex infrastructure issues across Windows, Linux server environments, including Middleware (Tomcat, Apache HTTP, IIS, etc) and OpeShift / Citi Cloud
Lead Root Cause Analysis (RCA) for Major Incident Management (MIM) and critical issues
review and approve RCA documentation before stakeholder distribution
Oversee and govern the health of all PAS-supported platforms: RPA Products (AutomationAnywhere, OpenSource RPA) and aligned services, Appian, Boardwalk (BW), Xceptor, VDI, and ECM
Ensure Daily & Weekly health checks of infrastructure and services are performed and actioned by the relevant team(s)
Drive automation of manual operational tasks through scripting and tooling improvements
Ensure team adherences to SDLC standards for product/infrastructure upgrades, hotfixes, and new builds
Oversee CI/CD pipeline integrations for each Product space
Own and govern the timely remediation of all Risk & Compliance items
Lead monthly identification and remediation of auditable provisions

Fulltime

Business Pega Decisioning Specialist

The Pega Decisioning Sn. Analyst is responsible for designing, enhancing, and ma...

Location

Albania , Tirane

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience working with Pega CDH v8.6 and in leading design, elaboration and implementation of business processes, strategies, rules, propensities, Customer interaction history, Profiles and Journeys
Experience in evaluating impact of change requests to logic and updates the design document as necessary
Hands-on testing experience within Pega 8.x platform(s)
Good knowledge of the development process, from analyses to design, build, test and deployment in Pega
Familiarity with version control practices within the Pega Platform to manage changes and updates to decisioning rules and strategies
Effective collaboration with business stakeholders, analysts, and developers to understand business requirements and translate them into effective decisioning strategies
Pega Decision Hub

Job Responsibility

Lead and own the implementation of decisioning logic enhancement roadmap to generate increasing business value
Drive continuous improvement of decisioning logic
Identify and address data quality issues, minimizing errors and ensuring the reliability of analytical findings
Ensuring version control and alignment throughout deployment planning to effectively manage deployment and release processes
Actively engage in business meetings, analyze business requests, and transform them into technical implementations within the Pega framework, contributing to effective communication and alignment between business needs and business logic implementation
Supports Business CVM Lead in creating and improving Pega campaigns

What we offer

All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go
Health & Life Insurance: Your well-being matters to us
Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation
Private Pension: Plan for your future with confidence
And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us

Fulltime

Senior Java Developer - Vice President

The Applications Development Technology Lead Analyst is a senior level position ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12 -15 years of relevant experience in Apps Development or systems analysis role
Extensive experience system analysis and in programming of software applications
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
Java Development Expertise: Extensive hands-on experience in Java development, with a deep understanding of core Java concepts and design patterns. Hands-on experience in Java, Spring MVC, Spring Batch and Spring Boot
RESTful APIs: Deep understanding and hand-on experience in RESTful APIs

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Java Developer - Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8-10 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor's degree/University degree or equivalent experience
Java Development Expertise: Extensive hands-on experience in Java development, with a deep understanding of core Java concepts and design patterns
Hands-on experience in Java, Spring MVC, Spring Batch and Spring Boot
RESTful APIs: Deep understanding and hand-on experience in RESTful APIs
Relational Databases: Solid experience with relational databases such as Oracle and Sybase

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Java Developer - Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8-10 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor's degree/University degree or equivalent experience
Java Development Expertise: Extensive hands-on experience in Java development, with a deep understanding of core Java concepts and design patterns
Hands-on experience in Java, Spring MVC, Spring Batch and Spring Boot
RESTful APIs: Deep understanding and hand-on experience in RESTful APIs
Relational Databases: Solid experience with relational databases such as Oracle and Sybase

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

What we offer

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