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Lead the end-to-end planning, governance, and execution of all cutover and hypercare activities across the S/4HANA implementation programme
Develop and maintain the integrated cutover strategy, plans, checkpoints, dependencies, and readiness criteria across all programme workstreams
Coordinate and manage all cutover activities with the Systems Integrator, internal programme teams, business functions, third-party vendors, and operational sites
Define and govern cutover scope, sequencing, entry/exit criteria, contingency planning, rollback approaches, and decision-making processes
Drive the successful execution of full dress rehearsals, mock cutovers, and go-live simulations, ensuring lessons learned are captured and incorporated into future iterations
Establish and manage cutover governance forums, status reporting, RAID management, and executive-level communications throughout the go-live period
Ensure all business, technical, data, infrastructure, security, and operational readiness activities are aligned and completed in accordance with agreed timelines
Act as the primary coordination point between programme teams and manufacturing/distribution sites to ensure clear understanding of cutover activities, responsibilities, impacts, and escalation routes
Work closely with workstream leads to identify, manage, and mitigate risks and issues that may impact go-live stability or business continuity
Coordinate business readiness activities to ensure operational teams are prepared for transition to the new SAP environment
Lead command centre and hypercare planning, including support models, incident management processes, triage approaches, escalation pathways, and service level expectations
Oversee hypercare execution following go-live, ensuring rapid issue resolution, effective stakeholder communication, and smooth transition into business-as-usual support
Monitor and report on cutover and hypercare progress, providing regular updates to programme leadership and steering committees
Ensure appropriate documentation, auditability, governance controls, and compliance standards are maintained throughout cutover and hypercare activities
Facilitate cross-functional collaboration and decision-making within a high-pressure, time-critical delivery environment
Champion a culture of proactive planning, accountability, operational excellence, and continuous improvement across the programme
Requirements
Proven experience leading cutover and hyercare activities for large-scale SAP S/4 HANA transformation programmes
Strong understand of ERP deployment methodologies, release management, and operational readiness
Experience working within complex manufacturing, supply chain, or FMCG environments
Demonstrated ability to manage senior stakeholders and influence cross-functional teams
Strong programme governance, risk management and communication skills
Ability to operate effectively under pressure and manage critical go-live activities within tight timelines
Experience coordinating Systems Integrators and third-party delivery partners
Excellent organisational, facilitation, and problem-solving capabilities
PMP, PRINCE2, or similar project management certification
S4 Hana / SAP programme experience
Ability to work effectively in a fast-paced and dynamic environment
Ability to travel to sites across the UK as required