Customs Specialist Job at Randstad (Montreal)

Intermediate Customer Onboarding Specialist

We are looking for a high output, thoughtful, and skilled onboarding specialist ...

Location

Canada , Vancouver, Calgary, Toronto

Salary:

70200.00 - 95000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Healthy customer obsession and focus on delivering exceptional client experience
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Comfort and confidence facilitating ‘in person’ live sessions through Zoom
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products
Identify what would indicate a customer’s “first value” and drive towards achieving it
Take complete responsibility for your ownership window as part of a customer’s entire Clio lifecycle, including setting customers up successfully for post-ownership window
Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Own customer account health with Clio’s suite of products, mitigating risk through proactive churn prevention
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge base [Help Center]
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities
Gain an expert understanding of and stay up to date with Clio’s suite of products and common workflows

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Customer Account Specialist

This role involves providing customer support for Australia and New Zealand cust...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
1-2 years related experience in a telephone support position in a service or end-user support environment
Proficient in English verbal & written communications to support Australia and New Zealand customers and channel partners
The role requires active listening, clear articulation, and effective written communication.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to career growth and professional development
Inclusive environment with flexibility to manage work and personal needs.

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of IKEA concept, culture and values
Knowledge of IKEA brand and its incorporation in all actions
Knowledge of branding to establish market presence
Ability to adapt global Meeting Place concept to local culture
Knowledge of customer experience practices in various industries such as retail, meeting places, F&B, leisure, hotel business
Understanding of customer behavior to evaluate future initiatives and support decision-making
Knowledge of customer journey interactions with digital and physical tools.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place
Execute tasks to support Customer Experience Manager
Propose and execute localization of the Meeting Place at all touch points
Create and manage events and marketing activities with partners and communities
Work on customer experience improvement by increasing IKEA presence
Cooperate with accelerator hub and external partners on innovation projects
Monitor customer interactions and feedback
Use communication channels including social networks
Document practices and lessons for other meeting places.

Fulltime

Customer Delivery Specialist

Provide professional solutions to end-users, dealers, and service providers; Wor...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
2 years experience in the microcomputer industry
Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Demonstrated verbal communication and customer service skills
Intermediate-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Experience and demonstrated presentation skills
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues
Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues
Evaluate unique circumstances and make recommendations

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs to help achieve career goals
Inclusive work environment

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime