Customs Product Support Specialist Job at Blume Global (Madrid)

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Product Support Specialist

At Linear, we're building the product development system for teams and agents. A...

Location

United States; Canada

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role
Based in U.S. or Canada Eastern or Central time only

Job Responsibility

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we offer

Competitive salary and equity
Employee-friendly equity terms including early exercise in the US and extended exercise windows
Daily meal and coffee stipend on every workday
Paid co-working space or desk
Health coverage (based on country requirements)
5 weeks paid vacation, plus local statutory holidays
4 months paid parental leave
Paid month off after 4 years & every 2 years thereafter
Regular team events and off-sites
Remote-first with no required commute

Fulltime

Product Support Specialist

At Linear, we're building the product development system for teams and agents. A...

Location

Europe

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

Passion about technology, quality, and Linear's mission
Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don't have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
Based in a European time zone.

Job Responsibility

Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we offer

Competitive salary and equity
Employee-friendly equity terms including early exercise in the US and extended exercise windows
Daily meal and coffee stipend on every workday
Paid co-working space or desk
Health coverage (based on country requirements)
5 weeks paid vacation, plus local statutory holidays
4 months paid parental leave
Paid month off after 4 years & every 2 years thereafter
Regular team events and off-sites
Remote-first with no required commute

Fulltime

Technical Support Specialist - Product Troubleshooting

We are hiring a Technical Support Specialist for a client that offers hands-on, ...

Location

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

1 to 3 years of experience in technical support, product support, or customer support with troubleshooting responsibilities
Experience with Discord (and moderating on the platform)
Has a basic understanding of Coding in C++, working with Arduinos and robotics
Strong problem-solving and critical thinking skills
Experience guiding customers through step-by-step troubleshooting
Excellent written and spoken English with a clear, conversational tone
Experience handling multi-channel support (tickets, email, chat
phone is a plus)
Must have a reliable laptop and high-speed internet connection
Willing to work night shift

Job Responsibility

Provide high-quality support via tickets, email, chat, and phone calls
Troubleshoot product-related issues, including: assembly and build challenges, missing or damaged parts, mechanical or functionality concerns, navigating instructions or digital guides
Guide customers through step-by-step solutions in a clear, friendly, and easy-to-follow manner
Simplify technical concepts for non-technical users
Diagnose issues and determine appropriate resolutions (troubleshooting vs replacement)
Coordinate replacements or escalate product issues when necessary
Document solutions and contribute to internal knowledge bases
Identify recurring issues and provide feedback to improve products and processes
Collaborate with internal teams

What we offer

Competitive compensation package
Remote role with flexibility
Work with a creative, mission-driven startup in the EdTech space

Fulltime

Service and Product Support Specialist

The Service and Product Support Specialist oversees the Southwest territory (Col...

Location

United States

Salary:

Not provided

MaterMacc

Expiration Date

Until further notice

Requirements

Sound knowledge of agricultural mechanics and hydraulics
Must live in the Soutwest United States
Must provide some personal tools to help in the field if necessary
Should have 3 to 5 years of experience in customer service in the Ag Equipment industry
Must be self-motivated and able to work independently
Willingness to travel occasionally to Europe and/or in the United States/Canada for training and/or meetings
Valid Driver’s license
Microsoft Office experience
Excellent presentation skills and the ability to communicate technical information to a variety of audiences
Work normal business hours but may be required to do some work in the evenings or outside normal working hours

Job Responsibility

Respond to dealer inquiries regarding after sales service issues (via telephone or personally)
Visit dealers to provide training and instructions on service, maintenance and machine assembly issues
Set up and participate in exhibitions and shows
Provide support in resolving warranty issues
Report product quality issues to headquarters
Submit reports as needed for customer visits, trade shows and product issues
Train dealerships personnel on the POETTINGER product line
Help dealership personnel with on-line ordering of machines, parts etc. and warranty claim submittal
Assist dealerships in machine set-up and start up at the customer when appropriate
Assist dealerships regarding after sales service issues, performing diagnostics and repairs

What we offer

Full product training
A competitive compensation package
Secure full-time job in a successful family owned company, with supportive US and Austrian team colleagues
Company vehicle, company laptop and mobile phone

Fulltime

Product Support Specialist

Elevate Global Collaboration as our next Product Support Specialist (Trimble Con...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Trimble Inc.

Expiration Date

Until further notice

Requirements

2+ years of field experience or higher education in a technical or relevant professional field of study
Proven expertise in complex troubleshooting and the ability to identify and resolve software workflow defects
Familiarity with Salesforce or similar CRM software
Strong communication skills with a talent for explaining technical concepts to audiences with varying levels of expertise
Demonstrated ability to work independently, manage high-priority projects, and thrive in a collaborative team environment

Job Responsibility

Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users
Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience
Spearhead the creation of technical documentation and workflow notes to empower peers and streamline global support processes
Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows
Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected

What we offer

Work on projects that truly matter
Purpose-driven culture
Collaborative, supportive team
Entrepreneurial spirit
Opportunity to build a career

Fulltime

Audio Product Support Specialist

We are looking for an Audio/Radio/Speaker Product Support Analyst, with service ...

Location

United States , Saint Petersburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven ability to deliver exceptional customer service and maintain high standards of professionalism
Strong time management skills with the capability to meet deadlines effectively
Ability to work collaboratively within a team-oriented environment
High school diploma or equivalent educational background
Advanced proficiency in Microsoft Word, Excel, and Outlook
Minimum of 3 years of experience in a customer service-related role
Experience in operations support, including inventory and delivery coordination

Job Responsibility

Serve as a key point of contact for sales teams, ensuring effective communication with customers
Provide backup support to customer service teams and sales staff during out-of-office periods
Respond to customer inquiries promptly and accurately, aiming to exceed service expectations
Assist team members in managing workload overflow to maintain consistent service quality
Process invoices for return authorizations in compliance with established guidelines
Coordinate with the Technical Services department to address and resolve customer service-related issues
Monitor inventory levels and delivery schedules to support operational success
Utilize Netsuite CRM to manage customer interactions and track service requests
Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

Technical Product Support Specialist - Electrical

In this specialized role, you will assist our customers by telephone by selectin...

Location

United States , Lake Forest

Salary:

24.67 - 37.02 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls
Experience with Industrial Controls and Automation
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors

Job Responsibility

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
Capture and forward feedback product teams about products based on interaction with customers and field team members

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Parental leave

Fulltime

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Customs Product Support Specialist

Job Description

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