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Customs Product Support Specialist

blumeglobal.com Logo

Blume Global

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Location:
Spain , Madrid

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customs Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents related to Customs, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem. This position supports our continued investment in strengthening product support following the integration of our Portuguese acquisition, Singeste. In this role, a skilled Portuguese speaking Product Support Specialist will provide technical customer support with regards to EU customs, whilst working closely with our Product, Development, and Global Product Support teams to ensure fast, accurate issue resolution and outstanding customer outcomes.

Job Responsibility:

  • Triage, investigate, and resolve Level 2/3 incidents across various modules
  • Document investigation steps, findings, and resolutions accurately
  • Manage critical outages, escalations, and major incidents
  • Provide timely communication to stakeholders
  • Answer and manage global inbound support calls
  • Build and maintain strong customer relationships
  • Handle customer escalations professionally
  • Create support content, including knowledge base articles and how‑to guides
  • Collaborate cross‑functionally with Product and Development teams
  • Participate actively in team stand‑ups and continuous improvement

Requirements:

  • Portuguese & English mandatory
  • Customs knowledge (Import/Export) Essential
  • Level 2/3 Product Support experience
  • Strong troubleshooting skills
  • SQL, JSON, Python desirable
  • Experience in incident investigation and triage
  • Excellent communication and documentation abilities
  • Strong collaboration mindset
  • Commitment to continuous learning

Nice to have:

SQL, JSON, Python desirable

Additional Information:

Job Posted:
February 16, 2026

Work Type:
On-site work
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