Customs Operator Jobs

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Customer Operations Specialist

Hewlett Packard Enterprise is looking for a Customer Operations Specialist to pr...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
working knowledge of the field of Customer Relations
demonstrated verbal communication and customer service skills
intermediate-level knowledge of operating systems software
demonstrated writing/correspondence skills
experience and demonstrated presentation skills
knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
fluent English and Spanish (or Italian, French).

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
act as an informed team member providing analysis of information and limited project direction input
exercise independent judgment within defined practices and procedures to determine appropriate action
follow established guidelines and interprets policies
evaluate unique circumstances and makes recommendations.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal and professional development programs
flexibility to manage work and personal needs
unconditional inclusion.

Fulltime

Head of Customer Operations

We’re looking for a Head of Customer Operations to lead and scale our multi-tier...

Location

Spain , Barcelona

Salary:

Not provided

Spendesk

Expiration Date

Until further notice

Requirements

7+ years of experience in customer support or customer operations roles
3+ years in a senior management position
Experience leading both outsourced and internal Customer Care and Technical Support teams, including direct management of Team Leads
Proven ability to mentor and develop leaders, creating career paths and enabling high performance at every level
Strong track record of designing and implementing scalable, metrics-driven support processes
Experience in SaaS, fintech, or financial services preferred
Familiarity with support automation, AI tools, and CRMs (e.g., Intercom, JIRA, Salesforce Service Cloud)
Excellent communication and stakeholder management skills, comfortable working cross-functionally with technical and compliance teams
Fluent in English

Job Responsibility

Build, scale, and mentor a high-performing Level 1–3 support organisation (frontline agents, technical specialists, and escalation managers)
Manage, coach, and develop Customer Care and Technical Support Team Leads, fostering a culture of ownership, accountability, and continuous improvement
Develop and execute a multi-channel support strategy leveraging automation, AI, and self-service to drive efficiency and satisfaction
Own customer support KPIs, including CSAT, response times, resolution SLAs, NPS, and ticket backlog
Implement a smart and comprehensive triage mechanism for all customer requests, allowing to steer and monitor performance and drive customer satisfaction
Define and implement robust SLAs and escalation paths with clear ownership and accountability across teams
Monitor and report on support performance, identifying trends and proactively driving improvements
Ensure full coverage across European time zones, languages, and customer segments
Partner closely with Engineering to ensure timely resolution of technical issues
Collaborate with Compliance, Risk, and Payment teams to manage regulated incidents and ensure a consistent, compliant customer experience

What we offer

Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing
28 days of holidays
Latest Apple equipment
Great office snacks to fuel your day

Fulltime

Customer Operations Team Leader

Enhancing customer satisfaction by optimizing the shopping experience; lead and ...

Location

United States , Hicksville

Salary:

26.97 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of related experience
knowledge and understanding of Customer Service standards, routines and best practices
intermediate computer skills, knowledge of basic math and formulas
CPR and First Aid Certification preferred

Job Responsibility

Lead and coach retail floor co-workers
oversee daily Smaland operations and restocking shopping tools
ensure greeter is available to guide customers
monitor customer service co-worker performance
recruit, onboard, train, and develop co-workers
manage individual development plans and delegate responsibilities
ensure co-workers are proficient in systems knowledge
manage supplies and equipment
partner with Risk & Compliance for safety and inventory standards
provide training on Smaland processes

What we offer

Generous paid time off
holiday and sick time
WiselyPay
paid parental leave
KinderCare tuition discount
retirement and bonus plans
co-worker discount, meal deal, and referral bonus
pet insurance program
education assistance
safety shoe reimbursement

Fulltime

Customer Operations Manager

Cogoport is a global trade platform that connects businesses/exporters with supp...

Location

Thailand , Bangkok

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

3+ years of customer success or operations or sales role in logistics & supply chain industry/ B2B SaaS companies/Tech Companies
Preferably have prior experience of managing teams with ability to inspire & set a strong culture of belonging & ownership
Have a strong can-do attitude & is a self-starter
Preferably have a strong knowledge or interest in the logistics & supply chain industry

Job Responsibility

Help hire the operations team for the business who will manage the entire order flow for Cogoport – liaise with customer to get necessary documentation & schedules for order processing, work with supply partners to ensure pricing guarantee & order confirmation and work closely with finance to facilitate invoicing, payment & collections process
Conduct training programs for the team to ensure strong compliance to internal SLAs & processes, platform data capture & act as a primary conduit for promoting NPS
Work closely with the supply, sales & finance team to provide a superior customer experience & pricing for both consumers & supply partners
Work closely with tech & product team to ensure product is correctly being set up to capture all customer use case and iterate on product feedback to ensure a “product first” approach to customer experience
Set up best practices across the organisation based on industry standards while at the same time capturing local nuances to ensure the best-in-class experience for both consumers & supply partners

Fulltime

Customs Operations Specialist

Customs Import Operations Specialist role ensuring IKEA's goods flow smoothly an...

Location

United States , King of Prussia

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent experience) in Supply Chain, Logistics, International Business, or a related field
Minimum 3 years of experience in customs brokerage, import operations, or similar environment
U.S. Customs Brokerage License is a plus
Experience with FTZ processes, entry writing, tariff classification, or post-entry corrections preferred
Proficient in preparing, validating, and managing import entries
Skilled in reviewing import/export documentation
Understanding of FTZ admissions, operations, and CBP compliance requirements
Strong grasp of customs laws, Free Trade Agreements, and Importer Security Filing standards
Experience with ERP or customs management tools and advanced Microsoft Excel skills
Ability to perform post-entry audits and corrections

Job Responsibility

Prepare and validate customs entries using IKEA's in-house systems
Monitor import and export clearance processes
Review import documentation and data for accuracy
Manage and support FTZ-related import operations
Coordinate with internal teams, brokers, and FTZ operators
Track and reconcile FTZ shipment movements
Analyze customs data to identify errors, risks, or opportunities
Drive corrective actions for customs declarations
Manage Importer Security Filing compliance
Stay current on trade regulations

What we offer

Work environment free of discrimination and harassment
Commitment to diverse backgrounds, perspectives, and skills
Opportunities for growth and development

Fulltime

Customer Operations Associate

Cogoport is a global trade platform focused on revolutionizing the shipping and ...

Location

Thailand , Bangkok

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

1+ years of customer success or operations or sales role in logistics & supply chain industry/ B2B SaaS companies/Tech Companies
Have a strong can-do attitude & customer centricity
Preferably have a knowledge or interest in the logistics & supply chain industry

Job Responsibility

Manage the entire order flow for Cogoport – liaise with customer to get necessary documentation & schedules for order processing, work with supply partners to ensure pricing guarantee & order confirmation and work closely with finance to facilitate invoicing, payment & collections process
Participate in training programs for the team to ensure strong compliance to internal SLAs & processes, platform data capture & act as a primary conduit for promoting NPS
Work closely with the supply, sales & finance team to provide a superior customer experience & pricing for both consumers & supply partners
Set up best practices across the organisation based on industry standards while at the same time capturing local nuances to ensure the best-in-class experience for both consumers & supply partners

Fulltime

Customer Operations Manager

We’re recruiting a Customer Operations Manager to drive operational excellence a...

Location

United Kingdom , London

Salary:

Not provided

Legl

Expiration Date

Until further notice

Requirements

Proven track record running smooth onboarding/implementations, hitting timelines and keeping stakeholders aligned
Comfortable owning high-urgency issues, coordinating multiple teams, and communicating clearly under pressure
Excellent written and verbal communicator
Experience leading cross-functional process changes and embedding them with measurable impact
Confident using KPIs, SLAs, and customer/operational metrics to prioritise, diagnose issues, and show outcomes
Fluent with CRM/support/success tools (e.g. HubSpot, Salesforce, Zendesk, Gainsight) and comfortable optimising workflows and automation
Strong partner to Customer Success, Support, Product, and Engineering
able to influence without direct authority

Job Responsibility

Launch & implementation: owning the operational execution of customer onboarding and launch, accurately scoping customer problems and project managing the go-live delivery, and tracking / reporting on key milestones
2nd line support: act as the escalation point for complex, urgent, or multi-threaded support issues, coordinating responses and driving root-causes analysis to feedback internally
Customer enablement: one:many customer communications, ensuring ongoing adoption, developing clear customer messaging that drives value, confidence and engagement

What we offer

£250 per year wellbeing budget to spend on anything which contributes to you being your best self
Access to support sessions with a professional therapist
£1,000 per year L&D budget to prioritise your continued development
We love to get together regularly: from Hackathons to Summer & Winter Parties
An opportunity to join a well-funded, highly ambitious post-Series B startup
Everyone at Legl receives a competitive salary & share options

Fulltime

Customs Operator

Office Angels

Location:
United Kingdom, Dover

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 23, 2025

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Job Posted:
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