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Customs Brokerage - Team Lead

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Randstad

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Location:
Canada , Montréal

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

75000.00 - 85000.00 CAD / Year
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Job Description:

We are looking for our next Team Lead – Customs Operations to join our team in downtown Montréal. Looking for someone with a minimum of 7 years experience in customs in brokerage environment.

Job Responsibility:

  • Supervise a team by assigning tasks, managing absences, and ensuring day-to-day cohesion
  • contribute to recruitment/performance reviews with the Director of Operations
  • Plan and coordinate operations to meet productivity targets
  • step in to support activities when needed
  • Ensure SOP compliance and manage non-conformities by implementing corrective actions and following up (rejections, compliance cases)
  • Support and develop the team by answering technical questions, identifying training needs, and coordinating skills development
  • Deliver excellent customer service and administrative follow-through (requests, satisfaction, on-time billing)

Requirements:

  • 7 to 10 years of relevant experience in customs and/or international freight forwarding in an operational environment
  • strong knowledge of the customs clearance process and Canadian customs laws and regulations (and related systems)
  • ability to apply, enforce, and improve SOPs
  • knowledge of ITM (Descartes) and/or a document management system is an asset
  • strong command of Microsoft Office, especially Excel
  • ability to assess methodologies, adapt the approach, and implement technical solutions for new cases
  • team coordination/supervision (5+)
  • performance management
  • employee development
  • conflict resolution
  • AEC or equivalent
  • CCS/AES certifications

Nice to have:

  • knowledge of ITM (Descartes) and/or a document management system
  • AEC or equivalent
  • CCS/AES certifications
What we offer:
  • Permanent, full time, Monday to Friday
  • Flexible schedule
  • Hybrid working schedule
  • Insurances and RSP package
  • Full training program
  • 3 or 4 weeks vacation and 7 personal days
  • Company events, birthdays, 5@7s, team buildings

Additional Information:

Job Posted:
May 11, 2026

Expiration:
June 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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