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Customs Brokerage Team Lead

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DHL Group

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Location:
United States of America , Chicago

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

25.21 - 33.61 USD / Hour
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Job Description:

The Sector Team lead is responsible for processing shipments to meet their daily KPI. The team lead may be responsible to produce more files dependent on the direction from the Sector Manager or the Director.

Job Responsibility:

  • Lead a team of Customs Operations Specialists performing the customs entries
  • Ensure Customs clearance is completed in a timely and efficient manner by the team
  • Ensure adherence to internal compliance standards and guidelines
  • Interact with Customer Service, Product, and Global Service Centers, if required
  • Manage and maintain Sector ComBox Mailbox
  • Manage daily reports as assigned by the Sector Supervisor/Sector Manager
  • Prepare cancellation packets (prior to the statement date) and Post Summary Corrections (PSC) packets
  • Assist with any special projects or tasks assigned by your Sector Supervisor/Sector Manager
  • Own and manage accounts assigned to your team, be aware of challenges, and take the lead on calls for those accounts
  • Ensure Compliance with all CBP and all Other Government Agency regulations is followed
  • Ensure operation is following CBP regulations and DHL Global Forwarding policies, procedures, and standards
  • Perform daily work distribution checks
  • Ensure all corresponding exceptions and notes are entered properly and timely in CM
  • Help the team understand performance targets and goals
  • Perform corresponding teach-backs to processors when QMs are issued
  • Perform file audits according to standards
  • Flexibility with work schedule & hours to support the team. This includes working a weekend schedule to support customer requirements
  • Provide customer services and education in order to meet CBP requirements
  • Establish and maintain a working relationship with key customers, internal departments, and external departments within the organization
  • Issue and maintain customer-specific standard operating procedures for customers with procedures outside of the normal daily requirements

Requirements:

  • Extensive knowledge of customs requirements and operational processing of customs activities
  • 4 years of experience in customs brokerage
  • 2 years of leadership experience preferred
  • Long-term experience and proven track record in the customs segment
  • Fit for people management role
  • Brokerage license (preferred)
  • Proficient decision making skills
  • High degree of written, verbal, and organizational skills
  • Diligent attention to details

Nice to have:

  • Brokerage license (preferred)
  • 2 years of leadership experience preferred
What we offer:
  • Competitive base salary plus role dependent performance-based incentives
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
  • Vision: Optional coverage for exams, frames, and contacts
  • Dental: Optional coverage for preventive, basic, and major services
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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