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Customs Brokerage Supervisor

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montreal

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customs Brokerage Supervisor is a critical leadership role responsible for overseeing the daily operations of the brokerage department. You will ensure that all import and export transactions are processed accurately, efficiently, and in full compliance with government regulations.

Job Responsibility:

  • Team Leadership: Supervise, train, and mentor a team of Customs Entry Writers and Coordinators. Manage workload distribution to ensure all deadlines and Key Performance Indicators (KPIs) are met
  • Regulatory Compliance: Ensure all entries comply with Customs and Border Protection (CBP) regulations and other Participating Government Agencies (PGAs). Conduct regular internal audits of files to maintain high accuracy standards
  • Technical Guidance: Serve as the subject matter expert on Harmonized Tariff Schedule (HTS) classification, valuation, and country of origin marking. Resolve complex entry issues or "rejects" from Customs
  • Client Relations: Act as the primary point of escalation for high-profile clients. Provide consultative advice on duty savings programs (e.g., Free Trade Agreements, Drawback) and regulatory changes
  • Workflow Optimization: Identify bottlenecks in the entry process and implement streamlined digital workflows to improve speed and reduce errors
  • Financial Oversight: Oversee the timely billing of duties, taxes, and service fees. Manage the resolution of any payment discrepancies or liquidations

Requirements:

  • 10 years of similar experience in Customs and minimum 2 years in a leadership positions
  • CCS / CBSA or CSBS licenses
  • The ability to navigate bureaucratic hurdles and find solutions for delayed or flagged shipments
  • Clear, professional verbal and written communication for interacting with clients and government officials
  • Bilingualism, French and English (very important)
What we offer:
  • Flexible schedule and hybrid working schedule
  • Insurances and RSP package
  • Full training program
  • 3 or 4 weeks vacation and 7 personal days
  • Company events, birthdays, 5@7s, team buildings

Additional Information:

Job Posted:
March 10, 2026

Expiration:
April 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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