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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Customers & Engagement Officer

United Kingdom, Newcastle upon Tyne 15.46 GBP / Hour · Job Posted June 02, 2026
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Job Description

Our client, a reputable organisation committed to delivering exceptional customer service across the North East, is seeking a dedicated Customers & Engagement Officer to join their friendly and dynamic team. This is a fantastic opportunity to contribute to a vital function that supports effective communication and builds strong relationships across the region.

Job Responsibility

  • Providing accurate and timely information to customers via shared mailboxes and direct enquiries
  • Monitoring and organising correspondence to ensure swift responses
  • Collaborating with technical teams to deliver comprehensive answers to customer questions
  • Building relationships with internal teams to identify process improvements and enhance service delivery

Requirements

  • Excellent organisational skills with the ability to manage your workload and meet deadlines
  • Strong communication and networking skills, with a positive and caring attitude
  • Ability to work well within a team and contribute to an inclusive work environment
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Self-motivation and adaptability to respond to changing priorities in a fast-paced setting
  • Flexibility to work across different shifts within the designated hours
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