CrawlJobs Logo

Customer Water Quality Officer

thameswater.co.uk Logo

Thames Water

Location Icon

Location:
United Kingdom , Cirencester

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

28830.00 GBP / Year
Save Job
Save Icon
Job offer has expired

Job Description:

This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.

Job Responsibility:

  • Testing water samples in domestic homes and businesses
  • Overseeing the management of sampling records and maintenance of sampling equipment ensuring they are kept to industry standards
  • Assisting with investigating supply issues or customer complaints

Requirements:

  • Experience driving and confidence in a medium size vehicle in busy areas with high volume of traffic
  • Customer-facing experience and comfort visiting domestic houses and businesses
  • Clean manual driving licence
  • Good at planning routes, organised and happy to set up day and work by oneself
  • Good computer literacy and attention to detail
  • Knowledge of the water industry is a plus

Nice to have:

Knowledge of the water industry

What we offer:
  • Use of a company van for business purposes
  • Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Access to benefits to help take care of health and wellbeing, and finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance
  • Additional payment for standby duties

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Water Quality Officer

Sampling and Regulations Technician

The Sampling and Regulations Technician is responsible for ensuring public healt...
Location
Location
United Kingdom , Cambridge
Salary
Salary:
27000.00 - 28000.00 GBP / Year
hederahiring.com Logo
Hedera Hiring Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full driving licence
  • Knowledge of Microsoft Office and computer literate
  • Excellent communication skills
  • Able to effectively plan workload
  • Maintains a helpful and customer-focused work environment
  • Highly organised and motivated
  • Exceptional record keeping skills to ensure audit trails are maintained
  • Able to provide accurate quality work within the department and the company
Job Responsibility
Job Responsibility
  • Conduct daily water quality control analysis and on-site analysis of drinking water, including chlorine, temperature, taste, odor, and turbidity, and interpret test results
  • Accountable for water sampling activities, ensuring they meet regulatory program requirements and adhere to DWTS UKAS 17025 standard
  • Ensure the proper storage and transportation of drinking water samples to a suitable location
  • Prepare, calibrate, operate, and maintain equipment and instruments used to evaluate the quality of water samples
  • Conduct fittings inspections to ensure installed plumbing systems are compliant, identifying risks to water quality and any issues relating to the waste, undue consumption, or misuse of water
  • Undertake unscheduled visits to customer residential and commercial properties
  • Provide high-quality customer service and deal with customers in a professional and efficient manner
  • Liaise with the Water Sampling Manager and Regulations and Compliance Officer, and report any non-conformances to them
  • May be required to participate in a Standby Rota
What we offer
What we offer
  • Company vehicle
  • Excellent pension scheme
  • Fully funded training and development programmes
  • Optional private healthcare
  • Employee discounts portal
  • Inflation linked annual salary reviews
  • Fulltime
Read More
Arrow Right

Operations & Maintenance Technician

Responsible for the operation, routine servicing and care of a wide variety of s...
Location
Location
United States , Lambertville
Salary
Salary:
23.00 - 25.50 USD / Hour
veolianorthamerica.com Logo
Veolia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED is required
  • Preferably supplemented by course work in chemistry, biology, mechanics, mathematics and/or technical school training
  • Must obtain/maintain New Jersey Department of Environmental Protection licenses T-1 and W-1 within 3 years
  • Possession of valid New Jersey driver’s license
  • Upon completion of training, must have a strong technical knowledge of, and hands-on experience working in the operation of advanced water treatment plant facilities on an assigned shift
  • Must be flexible and enjoy a diversity of responsibilities
  • Thorough knowledge of the operating characteristics and maintenance requirements of water treatment plants
  • Knowledge of electrical and electronic systems: knowledge of hydraulic, chemical and mechanical principles pertinent to water treatment plant operations
  • Thorough knowledge of occupational hazards of the work and the necessary safety precautions
  • Ability to operate a computer and other electronic devices relative to the operation of the plants, troubleshooting malfunctions and recording data
Job Responsibility
Job Responsibility
  • Operates, maintains, repairs and inspects water treatment systems to provide compliance with all applicable state and federal regulations maintaining optimum plant operations
  • Monitors all charts, gauges and other operating equipment via manual and electronic means such as a SCADA system
  • Ensures water quality meets minimum regulatory requirements
  • Calculates chemical feed rates required, calibrates chemical feed equipment and adjusts chemical feed rate to maintain consistent water quality
  • Maintains good housekeeping procedures at the plant
  • Performs routine housekeeping chores and special housekeeping as required
  • Conducts safety inspections and follows all safety rules and procedures
  • Ensures that pumping combinations are accomplished in the most economical manner or as directed by supervisor
  • Responsible for start-up, shutdown, operation and periodic checks of water treatment processes, components and equipment
  • Adjustments of plant equipment such as pumping systems, chemical feeders, auxiliary equipment and control system storage tanks levels and pump stations indicators
What we offer
What we offer
  • Paid time off policies
  • health, dental, vision, life insurance
  • savings accounts
  • tuition reimbursement
  • paid volunteering
  • employer sponsored 401(k) plan
  • Sick leave – 56 hours
  • Observed Holidays – 11 days
  • Vacation – 15 days
  • Eligible for up to 3.5% Annual Performance Bonus
  • Fulltime
Read More
Arrow Right
New

Operations & Maintenance Technician

Responsible for the operation, routine servicing and care of a wide variety of s...
Location
Location
United States , Lambertville
Salary
Salary:
25.00 - 27.00 USD / Hour
veolianorthamerica.com Logo
Veolia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED is required
  • Preferably supplemented by course work in chemistry, biology, mechanics, mathematics and/or technical school training
  • Must obtain/maintain New Jersey Department of Environmental Protection licenses T-1 and W-1 within 3 years
  • Possession of valid New Jersey driver’s license
  • Upon completion of training, must have a strong technical knowledge of, and hands-on experience working in the operation of advanced water treatment plant facilities on an assigned shift
  • Must be able to read and write
  • Ability to learn and apply new water industry technology
  • Must be flexible and enjoy a diversity of responsibilities
  • Thorough knowledge of the operating characteristics and maintenance requirements of water treatment plants
  • Knowledge of electrical and electronic systems: knowledge of hydraulic, chemical and mechanical principles pertinent to water treatment plant operations
Job Responsibility
Job Responsibility
  • Operates, maintains, repairs and inspects water treatment systems to provide compliance with all applicable state and federal regulations maintaining optimum plant operations
  • Monitors all charts, gauges and other operating equipment via manual and electronic means such as a SCADA system
  • Ensures water quality meets minimum regulatory requirements
  • Calculates chemical feed rates required, calibrates chemical feed equipment and adjusts chemical feed rate to maintain consistent water quality
  • Maintains good housekeeping procedures at the plant
  • Performs routine housekeeping chores and special housekeeping as required
  • Conducts safety inspections and follows all safety rules and procedures
  • Ensures that pumping combinations are accomplished in the most economical manner or as directed by supervisor
  • Responsible for start-up, shutdown, operation and periodic checks of water treatment processes, components and equipment
  • Adjustments of plant equipment such as pumping systems, chemical feeders, auxiliary equipment and control system storage tanks levels and pump stations indicators
What we offer
What we offer
  • Paid time off policies
  • health, dental, vision, life insurance
  • savings accounts
  • tuition reimbursement
  • paid volunteering
  • employer sponsored 401(k) plan
  • Sick leave – 56 hours
  • Observed Holidays – 11 days
  • Vacation – 15 days
  • Eligible for up to 3.5% Annual Performance Bonus
  • Fulltime
Read More
Arrow Right
New

Account Manager

IWS Water Hygiene is seeking a dynamic, experienced Account Manager to join our ...
Location
Location
United Kingdom , North Midlands
Salary
Salary:
36000.00 GBP / Year
south-staffordshire.com Logo
South Staffordshire Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in the Water Hygiene and or Water Treatment industry
  • Experience of managing customer service
  • Excellent communication skills, written and spoken
  • The ability to use MS Office applications to a high standard, specifically Excel
  • The ability to travel anywhere in the UK, including overnight stays if necessary
  • Have a full driving licence
  • Proven track record of success in a technical sales role
  • Experience of Strategic Selling techniques or Key Account Management
Job Responsibility
Job Responsibility
  • Maintain quality relationships with existing clients
  • Retain current contracts and upsell additional business
  • Proactively identify, verify and secure new business from new customers
  • Develop and manage customer relationships
  • Secure new business from new customers
  • Ensure quality customer service is delivered to existing customers
  • Meet annual sales targets
  • Negotiate new and upsell business at the desired profit margins
  • Help mobilise contracts secured
  • Work collaboratively and professionally with internal stakeholders to meet customer needs
What we offer
What we offer
  • Company vehicle or car cash allowance
  • Company pension
  • Cycle to work scheme
  • Highstreet store discounts
  • Life insurance
  • Free 24/7 remote GP support
  • Commission
  • Personalised training and development plan including Legionella Awareness, IFS Business Operating and CRM System, Online Report Tracker System, IWS Quality Management Systems
  • Career opportunities within the company including Senior Account Manager, Regional Manager, Sales Director
  • Fulltime
Read More
Arrow Right
New

Account Manager

IWS Water Hygiene is seeking a dynamic, experienced Account Manager to join our ...
Location
Location
United Kingdom
Salary
Salary:
36000.00 GBP / Year
south-staffordshire.com Logo
South Staffordshire Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in the Water Hygiene and or Water Treatment industry
  • Experience of managing customer service
  • Excellent communication skills, written and spoken
  • The ability to use MS Office applications to a high standard, specifically Excel
  • The ability to travel anywhere in the UK, including overnight stays if necessary
  • Have a full driving licence
  • Proven track record of success in a technical sales role
  • Experience of Strategic Selling techniques or Key Account Management
Job Responsibility
Job Responsibility
  • Maintain quality relationships with existing clients
  • Retain current contracts and upsell additional business
  • Proactively identify, verify and secure new business from new customers
  • Develop and manage customer relationships
  • Secure new business from new customers
  • Ensure quality customer service is delivered to existing customers
  • Meet annual sales targets
  • Negotiate new and upsell business at the desired profit margins
  • Help mobilise contracts secured
  • Work collaboratively and professionally with internal stakeholders to meet customer needs
What we offer
What we offer
  • Company vehicle or car cash allowance
  • Company pension
  • Cycle to work scheme
  • Highstreet store discounts
  • Life insurance
  • Free 24/7 remote GP support
  • Commission
  • Personalised training and development plan including Legionella Awareness, IFS Business Operating and CRM System, Online Report Tracker System, IWS Quality Management Systems
  • Career opportunities including Senior Account Manager, Regional Manager, Sales Director
  • Fulltime
Read More
Arrow Right
New

Account Manager

IWS Water Hygiene is seeking a dynamic, experienced Account Manager to join our ...
Location
Location
United Kingdom
Salary
Salary:
36000.00 GBP / Year
south-staffordshire.com Logo
South Staffordshire Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in the Water Hygiene and or Water Treatment industry
  • Experience of managing customer service
  • Excellent communication skills, written and spoken
  • The ability to use MS Office applications to a high standard, specifically Excel
  • The ability to travel anywhere in the UK, including overnight stays if necessary
  • Have a full driving licence
  • Proven track record of success in a technical sales role
  • Experience of Strategic Selling techniques or Key Account Management
Job Responsibility
Job Responsibility
  • Be responsible for developing and managing customer relationships, including securing new business from new customers, ensuring quality customer service is delivered to existing customers and annual sales targets are met
  • Negotiate new and upsell business at the desired profit margins
  • Help mobilise contracts secured
  • Work collaboratively and professionally with internal stakeholders to meet customer needs
  • Produce cost estimates and sales documents to the highest standard
  • Minimise any outstanding debt on accounts managed
  • Maintain an accurate and valuable sales pipeline
What we offer
What we offer
  • Company vehicle or car cash allowance
  • Company pension
  • Cycle to work scheme
  • Highstreet store discounts
  • Life insurance
  • Free 24/7 remote GP support
  • Fulltime
Read More
Arrow Right
New

Account Manager

IWS Water Hygiene is seeking a dynamic, experienced Account Manager to join our ...
Location
Location
United Kingdom
Salary
Salary:
36000.00 GBP / Year
south-staffordshire.com Logo
South Staffordshire Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working in the Water Hygiene and or Water Treatment industry
  • Experience of managing customer service
  • Excellent communication skills, written and spoken
  • The ability to use MS Office applications to a high standard, specifically Excel
  • The ability to travel anywhere in the UK, including overnight stays if necessary
  • Have a full driving licence
  • Proven track record of success in a technical sales role
  • Experience of Strategic Selling techniques or Key Account Management
Job Responsibility
Job Responsibility
  • Be responsible for developing and managing customer relationships, including securing new business from new customers, ensuring quality customer service is delivered to existing customers and annual sales targets are met
  • Negotiate new and upsell business at the desired profit margins
  • Help mobilise contracts secured
  • Work collaboratively and professionally with internal stakeholders to meet customer needs
  • Produce cost estimates and sales documents to the highest standard
  • Minimise any outstanding debt on accounts managed
  • Maintain an accurate and valuable sales pipeline
What we offer
What we offer
  • Company vehicle or car cash allowance
  • Company pension
  • Cycle to work scheme
  • Highstreet store discounts
  • Life insurance
  • Free 24/7 remote GP support
  • Commission
  • Fulltime
Read More
Arrow Right

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...
Location
Location
United States , Aliso Viejo
Salary
Salary:
22.00 - 27.00 USD / Hour
goldfishswimschool.com Logo
Goldfish Swim School - Gilbride Management Group (GMG)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • High school diploma or GED is required
  • Bachelor’s degree preferred
  • Two or more years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
  • Lifeguard, CPR/AED and First Aid certification required
  • Shallow water attendant highly recommended
Job Responsibility
Job Responsibility
  • Oversees the quality and success of the sales & service/front desk operations
  • Provides leadership, discipline and constructive feedback to Front Desk Representatives
  • Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
  • Assists in the management of Front Desk staff
  • Provides training of Front Desk staff
  • Provides sales and marketing training
  • Trains and oversees private party staff
  • Gains a high level of knowledge and experience in the Links software
  • Holds monthly meetings with the Front Desk staff and Management
  • Provides a weekly summary of the Front Desk Notes
What we offer
What we offer
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Leadership roles
  • Parttime
Read More
Arrow Right