Customer Vulnerability Manager

This is a hybrid role with a requirement to attend our Cardiff office on a weekly basis. The Customer Vulnerability Manager will report into the Customer Vulnerability Senior Manager. This role will sit within the central team and will support the Motor product. Key responsibilities will include supporting the implementation of the Customer Vulnerability Framework across EUI, specifically within our Motor product. This role will play a vital part in ensuring Admiral is delivering good outcomes for customers in vulnerable circumstances by highlighting and reviewing areas of improvement aligned to the FCA’s rules and guidance. This will involve working closely with a wide range of stakeholders both internally and externally and ensuring all aspects of our business consider the needs of customers impacted by vulnerability. The role will work autonomously and engage with all areas of the business. Given the nature of work, the role will always require a high level of professionalism and confidentiality.