Customer Value Management Engagement Specialist Job at Vodafone (London)

New

Supply Base Management Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Seal Beach

Salary:

86000.00 - 131500.00 USD / Year

Boeing

Expiration Date

July 06, 2026

Requirements

2+ years of experience working with Supplier Management, Supply Chain, and/or Procurement practices and processes
Experience in supporting the design of Business Intelligence dashboards, metrics and reports utilizing standard technologies and methodologies that meet business objectives
Experience using and implementing project management best practices and processes
Able to travel both domestically and internationally, up to 10% of the time

Job Responsibility

Conduct risk, issues and opportunities management
Manage Smartsheet development and integration for the In-Service FPM Teams
Initiate and execute supplier improvement activities and integrate results into contracting strategies
Support Fleet Chief Office and in-service airline customers to resolve in-service technical and commercial supply chain issues
specifically for vendor proprietary parts
Ensure integration and collaboration with stakeholders, including Fleet Chief Office, Contracts, Customer Support, Design Engineering, Production Supply Chain, Value Stream Integration, Warranty, and Boeing Global Services (BGS)
Utilize supply chain experience and/or project management skills to remove roadblocks, drive resolution of issues, and increase stakeholder trust and satisfaction
Engage with airline customers to improve customer satisfaction, operational efficiency and airplane reliability
Be responsible for the management and resolution of top fleet issues for assigned program
Engage in complex technical issues

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations
health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
programs that provide for both paid and unpaid time away from work

Fulltime

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New

Technical Solution Management Specialist - AI Evaluation, Research, and Technical Architecture Func.

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Redmond

Salary:

97600.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 4+ years experience in technical program management, preferably in AI, machine learning, research, data science, technical architecture, or customer experience domains. OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.

Job Responsibility

Define and communicate a future-state vision for AI evaluation, research quality, and technical architecture across the XIO AI Innovation Lab.
Develop and maintain technical blueprints for research, validation, evaluation, experimentation, and Test Kitchen-ready handoff capabilities.
Define and maintain related processes and playbooks for scaling pre 0-to-1 motions using the lab flow: Signal -> Research -> Validation -> Research Paper -> PoC Candidate -> Test Kitchen.
Influence technical roadmaps for consistent product evaluation frameworks and tooling.
Track best practices, Microsoft product updates, frontier AI research, and emerging AI trends to inform lab strategy and publication direction.
Ensure alignment of evaluation frameworks with business priorities and Responsible AI standards.
Build and scale multi-dimensional evaluation approaches for diverse lab-stage AI workloads, including chatbots, customer self-service agents, predictive models, and generative tools.
Develop automated testing frameworks, including synthetic scenario generation, adversarial stress-testing, and batch evaluation.
Implement lab-appropriate experimentation patterns, including offline evaluation, synthetic scenario testing, feature-flagged trials where appropriate, and monitoring plans for downstream PoC owners.
Partner with engineering, data science, and prototyping teams to integrate evaluation tools into prototype scaffolds, CI/CD pipelines where relevant, and Test Kitchen handoff plans.

Fulltime

Senior Specialist, Customer Success

Mastercard powers economies and empowers people in 200+ countries and territorie...

Location

Austria , Vienna

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying next opportunity for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Support the development and delivery of strategic priorities within the region
Focus on ensuring priority customers and segments experience positive change through more effective use of Services network products
Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.

Fulltime

Community Management Specialist

As a Community Management Specialist at 321, you will be the voice of our client...

Location

United States , Orlando

Salary:

40000.00 - 60000.00 USD / Year

321 Brand + Social House

Expiration Date

Until further notice

Requirements

1-3 years of experience in social media management, community management, customer service, or digital marketing (internships and relevant academic experience welcome)
Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)
Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities
Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally
Strong attention to detail and proofreading skills to ensure error-free, on-brand communications
Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously
Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly
Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment)
Comfort working in a fast-paced environment with shifting priorities and high-volume engagement
Self-motivated and proactive with ability to take initiative and work independently

Job Responsibility

Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities
Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone
Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values
Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence
Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents
Track response times and maintain high standards for timely, helpful, and on-brand community engagement
Identify and flag urgent or sensitive comments requiring immediate attention or escalation to Client Success teams
Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations
Monitor brand mentions, tags, and conversations across social platforms and the broader internet to track sentiment and identify engagement opportunities
Track and respond to online reviews on Facebook, Google, Yelp, and other review platforms in coordination with client preferences

What we offer

Health, dental, and vision insurance
401K after one year of employment
2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]
3 Sick/Mental Health Days
8 Hours Volunteer Time
Additional PTO at holiday and management discretion
Paid parental leave
Professional development opportunities
Leadership training opportunities and career advancement pathways
A collaborative, creative, and ambitious team environment

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Experience in Payments, esp. with Acquirers and/or merchants preferred
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Job Responsibility

Support the development and delivery of strategic priorities within the region
Focus on supporting acquirers and processors, helping them maximize the value of Mastercard’s Services portfolio
Identify opportunities to enhance performance, reduce fraud and operational risk, and optimize digital payment experiences through data-driven insights and best practices
Ensure the priority customers and segments they work with experience positive change through more effective use of Services network products
Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer
Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings

Fulltime

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Customer Value Management Engagement Specialist

Job Description

Job Responsibility

Requirements

What we offer

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