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The Customer Validation & Master Data Representative plays a vital role in the Customer Account and Supply Management function within Global Supply Chain. This team collaborates with internal and external partners to ensure the secure, compliant, and timely supply of medicines. The role supports the Customer Account & Supply Management Manager to ensure customer master data, validations, and associated processes are executed accurately and efficiently.
Job Responsibility:
Customer Account Set‑Up & Master Data Maintenance
Validate new customer account requests and updates
Create and amend customer master data in SAP
Communicate with customers to obtain missing details
Maintain clear records for audit compliance
Customer Query Resolution
Respond to internal and external enquiries
Collaborate with partners to resolve issues
Maintain service levels and customer satisfaction
Periodic Customer Revalidations
Conduct scheduled revalidations following SOP timelines
Complete required updates and maintain accurate records
Licensing & Regulatory Validation
Perform periodic checks to avoid supplying unlicensed premises
Track licence changes and follow up with customers
Ensure compliance with GDP requirements
System Monitoring & Issue Resolution
Monitor customer data flow between Pfizer and Alliance Healthcare
Identify and correct interface errors
Support data quality initiatives
Continuous Improvement & Project Support
Act as SME for assigned areas
Support business changes and cross-functional projects
Identify and contribute to process enhancements
Mailbox, Filing & Records Management
Manage team mailboxes and respond same-day
Maintain accurate filing structures and audit readiness
Perform regular archiving and housekeeping
Cross‑Functional Collaboration
Work with colleagues across GSC and commercial teams
Contribute to initiatives improving customer experience and data quality