Customer Transition & Revenue Assurance

• Support Customer Development team by taking over day-to-day operational and coordination tasks to enable focus on ERP deployment activities
• Manage and track customer communication plans by following up with Key Account Managers (KAMs) on readiness milestones and commitment timelines leading up to go-live
• Coordinate customer vendor onboarding to ensure all customers have successfully set up TMICC as an active vendor in their procurement systems for PO processing and payments
• Drive EDI readiness by coordinating with customers' IT/setup teams to ensure correct product mapping and identifier linkage, executing pre go-live testing, and confirming operational readiness
• Ensure contingency plans (manual order processes) are in place for customers with incomplete EDI setup at go-live
• Coordinate stock buildup planning for cutover and blackout periods, ensuring alignment between KAMs and customers, including considerations for promotional activities
• Consolidate buildup plans and collaborate with Demand Planning to ensure adequate stock availability
• Oversee customer master data readiness, tracking progress and ensuring completeness and accuracy to prevent order or payment disruptions
• Work closely with Order Management and cross-functional teams to monitor order processing during hypercare, identifying and escalating issues for immediate resolution
• Track contracting and trade term readiness, including monitoring contract novation progress and liaising with Legal for review where required
• Establish and communicate post-go-live processes, including advocating new process adoption among sales team with support from market change & comms lead
• Maintain Revenue Assurance trackers and dashboards to provide timely and accurate reporting updates to local and global stakeholders on progress
• Proactively identify risks, delays, and dependencies, and drive resolution through stakeholder alignment and follow-up actions

• 5 years
• order management and invoicing processes
• Bachelor's degree in Business, Supply Chain, Finance, or a related field
• Minimum 2–4 years of experience in local industry Customer Development & Key Account Management, Sales Operations, Order-to-Cas

insurance