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Customer Training Specialist

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Qualia

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Location:
United States , Austin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding, customer success, and training enablement efforts across the customer journey---from live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. You'll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale. This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, and collaborate across teams.

Job Responsibility:

  • Deliver engaging, product-focused training sessions to customer teams during and after onboarding
  • Develop and maintain structured curriculum outlines tailored to various personas and training formats
  • Coordinate with Onboarding, Professional Services and Customer Success teams to align training content with client needs and implementation timelines
  • Design and deliver webinar-style trainings to address recurring customer questions in a scalable format
  • Design and deliver virtual classroom training tailored to various personas
  • Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization
  • Serve as a subject matter expert in Qualia's product to confidently lead training across all customer tiers
  • Track training activity, attendance, and customer feedback to continuously improve delivery and content

Requirements:

  • 3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments
  • Proven ability to facilitate engaging live and virtual training sessions for diverse audiences
  • Experience developing learning content, playbooks, or structured curricula for technical or process-oriented topics
  • Strong understanding of customer onboarding and success dynamics
  • Excellent communication and presentation skills, with comfort leading both small and large groups
  • Demonstrated ability to collaborate cross-functionally with Customer Success, Product, and Implementation teams
  • Passion for helping others learn and succeed through clear instruction, empathy, and continuous improvement
  • Based in Austin, TX, with the ability to work in the office a minimum of three days per week is required

Nice to have:

Familiarity with learning management systems (LMS), webinar platforms, and training analytics tools is a plus

What we offer:
  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Variety of internal virtual events

Additional Information:

Job Posted:
December 11, 2025

Work Type:
Hybrid work
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