Customer Training Specialist Jobs

Qualia

Location:
United States, Austin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding, customer success, and training enablement efforts across the customer journey---from live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. You'll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale. This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, and collaborate across teams.

Job Responsibility:

Deliver engaging, product-focused training sessions to customer teams during and after onboarding
Develop and maintain structured curriculum outlines tailored to various personas and training formats
Coordinate with Onboarding, Professional Services and Customer Success teams to align training content with client needs and implementation timelines
Design and deliver webinar-style trainings to address recurring customer questions in a scalable format
Design and deliver virtual classroom training tailored to various personas
Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization
Serve as a subject matter expert in Qualia's product to confidently lead training across all customer tiers
Track training activity, attendance, and customer feedback to continuously improve delivery and content

Requirements:

3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments
Proven ability to facilitate engaging live and virtual training sessions for diverse audiences
Experience developing learning content, playbooks, or structured curricula for technical or process-oriented topics
Strong understanding of customer onboarding and success dynamics
Excellent communication and presentation skills, with comfort leading both small and large groups
Demonstrated ability to collaborate cross-functionally with Customer Success, Product, and Implementation teams
Passion for helping others learn and succeed through clear instruction, empathy, and continuous improvement
Based in Austin, TX, with the ability to work in the office a minimum of three days per week is required

Nice to have:

Familiarity with learning management systems (LMS), webinar platforms, and training analytics tools is a plus

What we offer:

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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Customer Training Specialist