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Customer Training Manager

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a dynamic Customer Training Manager to serve as the face of our education program. In this role, you will be a strategic partner to our shops, leveraging your deep product knowledge to help them to get measurable business results. Whether you are hosting a deep-dive webinar, leading a high-energy session at a national trade show, or traveling to provide hands-on training at a customer’s site, you will be the primary catalyst for user adoption and excellence.

Job Responsibility:

  • Leading and guiding group learning sessions, transferring knowledge and skills to participants
  • Hosting 1:1 virtual sessions with shops to help them deliver on their success metrics
  • Becoming a subject matter expert on the product and its functionality
  • Encouraging participant engagement and discussion, managing group dynamics and promoting collaboration
  • Adapting content delivery to meet participant needs
  • Assessing learning outcomes, providing feedback, and reinforcement
  • Traveling to in-person trainings for paid customers (travel up to 75% possible due to monthly demand)
  • Building out trade show sessions and expectations
  • Traveling to trade shows to help educate and train on best practices
  • Hosting webinars
  • Building out long-term needs for structure at in-person trainings

Requirements:

  • Ability to travel as needed to client or employee training locations (up to 75% travel within a given month, depending on customer demand)
  • Minimum 1 year of experience in a customer-facing role (experience with a SaaS company or Automotive Industry expertise is preferred)
  • A self-starter attitude with solid organizational and communication skills, with attention to detail
  • A high level of energy, drive, enthusiasm, initiative, commitment, punctuality, and professionalism
  • Great interpersonal skills with a problem-solver mentality
  • Understand basic financial and accounting concepts with a business mindset
  • Strong empathy for customers AND passion for growth
  • Experience with following defined processes using CRM (Salesforce is a plus)
  • A strong aptitude for quickly building rapport with team members and customers

Nice to have:

  • Experience with a SaaS company or Automotive Industry expertise
  • Experience with Salesforce
What we offer:
  • Flexibility of remote work
  • Competitive base salaries
  • Generous Paid Time Off
  • Paid maternity, parental bonding, and medical leave
  • Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
  • Free, confidential counseling through BetterHelp
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Up to $60/month toward wellness
  • $300 home office setup bonus after one year of employment
  • Support for continuing education

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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