Customer Training Manager

• Lead the development and delivery of both new and existing Academy programmes, continuously enhancing effectiveness through instructional design best practices, interactive learning elements, and systematic post-delivery feedback analysis
• Collaborate closely with internal stakeholders and Academy faculty to design, develop, and implement high-quality training materials, ensuring consistency, accuracy, and alignment with Academy standards
• Own and proactively drive the sales process for assigned Academy training solutions, engaging both internal and external clients through a consultative, client-centric approach
• Identify and realise new revenue opportunities by targeting untapped customer segments, developing innovative training programmes, and expanding reach across both face-to-face and virtual delivery formats
• Contribute to business development and thought leadership initiatives to increase visibility and positioning of the Academy across the organisation and the broader ecosystem
• Strengthen engagement with internal and external stakeholders, positioning the Academy as a trusted partner and leading provider of education and training within the payments industry

• Good understanding of the payments ecosystem and experience working with a range of payments industry stakeholders in a customer-facing role, with a solid understanding of client needs and commercial dynamics
• Proven ability to manage and influence stakeholders at multiple levels, navigating complex environments and driving alignment through a consultative approach
• Strong Learning & Development expertise, with a track record in designing and delivering high-impact training solutions using instructional design best practices across in-person and virtual formats
• Project management skills, with the ability to manage multiple priorities and deliver to timelines and budget
• Commercial acumen, with experience supporting or driving sales processes and identifying growth opportunities
• Customer-centric mindset, combined with excellent written and verbal communication skills
• Analytical and structured, with strong organisational skills and attention to detail
• Solid working knowledge of Microsoft Office
• Fluency in English and French is required
• advanced proficiency in two additional Western European languages is a strong plus

advanced proficiency in two additional Western European languages is a strong plus