Customer & Ticketing Services Assistant Job at 360 Resourcing Solutions (Edinburgh)

Customer Service Representative

This Position is responsible for providing our passengers with superior customer...

Location

United States , Miami

Salary:

29.29 - 39.05 USD / Hour

AMTRAK

Expiration Date

Until further notice

Requirements

Able to lift items that weigh up to 50lbs
Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor)
Must have a HS Diploma or GED
Valid Driver’s License required
Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
Qualified with the operation of Arrow, RailRes/Stars and QuikTrak
Familiar with the operation of the Passenger Information
Proficient with baggage & express operation and be able to quote rates & information
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential

Job Responsibility

Greeting, servicing and general comfort of each passenger
Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines
Keep all information racks filled as needed
Perform miscellaneous clerical duties related to the station
Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
Ensure all passenger train boarding(s) are timely
Verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
Required to perform janitorial duties

What we offer

Health, dental and vision plans
Wellness programs
Flexible spending accounts
401K retirement plan
Life insurance
Paid time off
Reimbursement of education
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges

Fulltime

Customer Service Advisor

Reporting to the Head of Customer Services and Operations Support, the role of C...

Location

United Kingdom , Tividale

Salary:

12.21 GBP / Hour

Diamond Bus

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Reliable, conscientious with the ability to take ownership of issues
Self-motivated with a positive “can do” attitude to all tasks
Effective communication skills, both written and verbal with the ability to analyse reports
To maintain accurate records and information relating to the provision of customer services
Delivering an excellent customer experience by proving advice and wherever possible, resolution at the first point of contact
Excellent knowledge and understanding of Microsoft Office
Ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of the business
Ability to work on own initiative as well as part of a team
Experience of working in a customer service environment

Job Responsibility

Ensure customers are always dealt with in a professional manner by email, letter or telephone
Investigation and assisting with fact finds
Recording of all customer enquiries
Assist with driver queries
Processing Waybills, Accident and CCTV reports, gaining necessary information from drivers
Dealing with insurance queries
Minute taking
Ticketing data, ticket machine repairs
Support the recruitment process
Use of Omnidas, and social media platforms

Fulltime

Customer Service Officer

At Rex, delivering heartfelt hospitality is at the core of what we do. We are se...

Location

Australia , Sydney

Salary:

Not provided

Rex (Regional Express)

Expiration Date

Until further notice

Requirements

Strong customer service experience in a fast-paced, high-service environment (aviation, cruise, rail, hospitality, or tourism)
Prior airline industry experience will be considered an advantage
Must be able to obtain an Aviation Security Identification Card (ASIC) and Responsible Service of Alcohol (RSA) certificate
Well-presented, professional, and enthusiastic about supporting regional aviation
Strong communication, interpersonal and relationship building skills
Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask
Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays
Ability to work in a team environment
Well-presented with a professional, friendly, and approachable manner

Job Responsibility

Provide efficient, customer-focused check-in and boarding services at Sydney Airport
Assist with the safe and timely receipt and dispatch of aircraft
Conduct passenger marshalling on the tarmac and manage queues in the terminal
Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales
Develop and maintain strong Sabre Departure Control System (DCS) skills through training provided by Rex
Deliver exceptional service to eligible Rex Lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services
Provide dedicated assistance to Rextra Care customers to ensure a safe and comfortable journey
Support customers with damaged or lost baggage enquiries
Comply with company safety policies and standard operating procedures
Perform other duties as reasonably directed by the Airport Manager

Parttime

Customer Service Specialist

Temporary Customer Service Specialist role supporting diverse range of users inc...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Provide clear and timely assistance to apprentices, employers, and internal teams
Investigate user-reported issues and replicate scenarios
Follow structured troubleshooting guides
Document findings and next steps accurately
Maintain strong communication with customers
Handle sensitive or escalated issues with professionalism
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice, responsiveness, and support quality
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration with passionate team
Professional growth and continuous improvement
Possible temp to perm opportunity

Fulltime

Human Resource Shared Services Agent

This position is responsible for timely and accurately handling the daily incomi...

Location

United States , Duluth

Salary:

Not provided

Americas Best Contacts and Eyeglasses

Expiration Date

Until further notice

Requirements

0-2 years Customer Service experience (Required)
High School Diploma or equivalent (Required)
Ticketing System experience (Service Now Preferred)
HRIS system experience (UKG Preferred) (Required)
Adobe PDF (Preferred)

Job Responsibility

Works with our SERVE ticketing system to provide 1st-level support for all company associates
Provides additional support through the SERVE Chat system and phone calls
Ensures that all cases are responded to completely with a sense of urgency
limits transferring cases when possible
Utilizes the Tier 1 Knowledge Articles and guides company associates in a calm and welcoming demeanor
Works with the Tier 1 Agent Lead and Shared Services Manager on People Team projects/processes
Updates and manages all Tier 1 knowledge articles and provides recommendations on new articles or changes as needed
Assists with testing new services and guiding Tier 1 Agents on best processing practices
Assists the Shared Services team with additional backup as needed

What we offer

competitive pay
health and dental insurance
401k retirement savings with company match
flex spending account
paid personal time off
paid company holidays
parental leave
employee eyewear discount
training programs
access to educational courses

Fulltime

Server Assistant

Location

United States , Seabrook Island

Salary:

Not provided

Seabrook Island Club

Expiration Date

Until further notice

Requirements

6 months restaurant experience preferred
High School Diploma or GED equivalent preferred
Strong communication skills
ability to multi-task and interact professionally with guests and other employees required
Customer service personality
hard work ethic
willing to work cooperatively as part of team required

Job Responsibility

Set up work areas and perform assigned side work duties outlined in the training manual and any other additional work as told by the manager on duty
Help in expediting food from the kitchen making sure what is on the ticket matches what is on the tray and garnishes and sauces are on the plate
Serving the meal making sure that all plates are in front of the correct person
Help in performing table maintenance during the meals (i.e. replenishing waters, clearing plates, clearing trash on tables)
Performs proper clean-up and closing duties as assigned by the closing manager along with what is required in the training manual

Help Desk Technician

We are offering a long term contract employment opportunity for a Help Desk Tech...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in handling a Ticketing System
Demonstrable ability in Basic Network Troubleshooting
Familiarity with Network Hardware
Capability in comprehensive Network Troubleshooting
Proficient in Computer Data Entry
Experience in Data Entry
Capability to handle High-Volume Data Entry
Excellent Customer Service skills
Ability to provide Superior Customer Service

Job Responsibility

Efficiently troubleshoot network issues and ensure connectivity
Handle high-volume data entry tasks with accuracy
Utilize ticketing system to manage and resolve customer queries
Provide superior customer service by addressing customer issues promptly
Collaborate in a team environment to enhance the quality of service
Contribute to maintaining accurate customer credit records
Assist in setting up routers and other network hardware
Actively participate in enhancing the functionality of various Windows Environments
Use problem-solving skills to handle complex technical issues
Monitor customer accounts and take necessary action when required

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Receptionist / Facilities Assistant

The West End team at Office Angels are recruiting for a Temporary Reception / Fa...

Location

United Kingdom , London

Salary:

14.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience of working in a Facilities / help desk environment is essential
Experience of working in a customer facing role is essential
Excellent customer service skills
Experienced in writing reports in a clear and concise manner
Good IT skills- Word and Outlook, knowledge of Excel
Provide excellent written and verbal communication
The ability to build strong working relationships
Thrives when working within a team environment
ability to effectively multitask
Highly organised and enthusiastic nature

Job Responsibility

Answering calls and forwarding to the correct contact
Effectively resolving queries and escalating any issues
Meeting and greeting visitors in a professional manner
Booking and scheduling meeting rooms
Supporting the facilities help desk, responding to tickets
Maintaining security systems
Assisting with organising catering
Organising meetings, providing support with video and audio equipment
Providing access badges and maintaining records of visitors
Managing rotas when required

What we offer

Up to 28 days annual leave
retailer discounts
free eye-care vouchers
access to well-being platforms
discounts towards glasses for VDU purposes
perks at work and discount schemes for all major retailers and over 150 high street stores

Fulltime

Customer & Ticketing Services Assistant

360 Resourcing Solutions

Location:
United Kingdom , Edinburgh

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

Expiration:
February 22, 2026

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Location:United Kingdom , Edinburgh

Category:Customer Service

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 21, 2026

Expiration:February 22, 2026

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Job Posted:
January 21, 2026

Expiration:
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