Customer Technology Specialist

• Serves as a technical resource for the Customer Technology teams and/or department
• Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
• Acts as an escalation point between enterprise technology teams and maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
• Provides remote and hands-on support for clients with excellent customer service skills
• Provides consulting and technology support for faculty and staff, including setup, configuration and technology management
• Assists with application and hardware project management during upgrades, relocations and deployment of new technology solutions
• Provides operational support in place of area manager, as needed

• High School diploma or equivalent and 4 years of relevant experience required
• Associate's degree preferred
• Or equivalent combination of education and experience
• Ability to travel between business sites required
• Advanced level of PC and Windows expertise and understanding required
• Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
• Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
• Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
• Ability to work both independently and as part of a team, including the ability to lead a team required
• Experience in conflict resolution and negotiation required
• Ability to balance multiple priorities in a dynamic and fast-paced environment required
• Logical thinker with advanced problem-solving abilities required

Demonstrated project management abilities preferred