Customer Technology Specialist II Job at University of Rochester (Rochester)

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

New

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Brighton

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

New

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

Customer Onboarding Specialist II

Our partner develops state-of-the-art technology for short-term rentals. The Cus...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Excellent written and verbal English communication skills (EFSET C2 required)
2+ years of experience in customer onboarding, customer success, or technical/customer support, ideally within a SaaS or software environment
A genuine passion for delivering exceptional customer experiences
A customer-centric mindset
Technological fluency across web, computer, mobile, and SaaS platforms
Clear and concise communication skills
Strong problem-solving skills
Confidence presenting over webcam
Strong organizational skills
A collaborative mindset

Job Responsibility

Customer Onboarding: Lead engaging 30- to 60-minute onboarding calls, helping customers configure their accounts
Customer Consultation: Review handover notes from the Sales team to understand customer goals and pain points
Screen Sharing and Live Support: Host onboarding sessions via webcam, asking customers to share their screen
Enterprise Onboarding: For larger clients, schedule and conduct a series of onboarding sessions
Problem-Solving and Customization: Address common challenges faced by short-term rental hosts
Trial Success: Ensure that by the end of the trial, customers are confident, satisfied, and eager to become paying users
Handoff: Ensure customers know how to access support resources

What we offer

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

New

IT Support Specialist II

The town of Falmouth is seeking an experienced and service-oriented IT professio...

Location

United States , Falmouth

Salary:

39.21 - 52.97 USD / Hour

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

Associate degree in computer science or related field (bachelor’s degree preferred)
Minimum of five to six years of increasingly responsible full-time professional IT experience
Any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities
Patient and resourceful problem solver
Ability to prioritize multiple projects and service requests
Provides exceptional customer service to users of varying technical ability
Documents thoroughly and accurately
Ability to work independently while contributing positively to a team environment
Take initiative in researching and resolving Tier II-level issues
Recognize when to escalate matters appropriately

Job Responsibility

Support the technology infrastructure that allows Town operations to run efficiently and serve the community
Participate in an on-call rotation for after-hours support
Occasional overtime to assist with off-hour scheduled maintenance, emergencies, and special town events such as Town Meetings, the annual road race, fireworks, and the fair

What we offer

Competitive compensation
Insurance
Enrollment in the town’s pension plan
Ongoing training and professional development opportunities

Fulltime

Customer Service / Segmentation Specialist II

We are seeking two highly motivated Customer Service / Segmentation Specialist I...

Location

United States , Weston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in English (reading and speaking)
High School Diploma or equivalent
Minimum of 2 years of work experience, or equivalent education
Associate’s degree or higher may be considered in lieu of experience
Ability to work onsite during second-shift hours

Job Responsibility

Create and manage cases using a proprietary case management system
Review CT scans to ensure conformity with established surgical protocols
Segment CT scans using specialized software to create accurate 3D anatomical bone models
Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures
Review CT segmentations and surgical plans for: Anatomical landmark accuracy
Implant sizing and positioning
Upload completed pre-operative plans to field-based personnel
Accurately document all activities in accordance with prescribed methods and procedures
Follow detailed work instructions to ensure consistent, high-quality output
Meet individual, team, and departmental production and quality targets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

New

Specialist II - CLM Technology

The Functional Consultant plays a key role in ensuring the successful delivery a...

Location

India , Pune

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

4+ years of relevant experience, including 2+ full‑cycle enterprise implementations
Strong understanding of contract management or supply chain applications (preferred)
Skilled in requirements analysis, solution design, and configuration
Excellent communication and stakeholder management skills
Strong analytical thinking with ability to interpret business trends and propose actions
Experience with reporting, data warehousing, and analytics (advantageous)
Exposure to Icertis CLM, CLM solutions, or enterprise SaaS platforms (preferred)
Knowledge of cloud environments and third‑party integration patterns (beneficial)
Bachelor’s or master’s degree in engineering, computer science, business, or another technical/analytical field

Job Responsibility

Drive implementation of Icertis product solutions across multiple clients, overseeing project tasks to ensure delivery within agreed-upon scope, timeline, and quality standards
Collaborate with stakeholders to conceptualize, design, and deliver solutions that meet key business objectives
Facilitate requirements gathering and translate business needs into functional specifications and systems design
Act as a secondary escalation point for complex functional or technical issues during the project lifecycle
Own system configuration and deployment activities across simultaneous customer engagements
Manage project-related risks concerning people, technology, and processes
perform regular monitoring and quality checks to ensure project success
Contribute to knowledgebase development, documentation, and internal consulting capability within the Professional Services group
Build relationships with client counterparts, serving as a trusted advisor throughout the engagement and post-implementation support
Provide feedback to product teams for continuous improvement based on customer experience and implementation learnings

Fulltime

New

Product Manager II (Customer Operations)

As a Technical Product Manager specializing in AI Solutions, this team member wi...

Location

United States , Conshohocken; Remote

Salary:

Not provided

Cencora

Expiration Date

March 27, 2026

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, or a related field
7-10 years of relevant product management or related work experience required
Demonstrated experience defining and executing on AI products in an enterprise or B2B/B2C product environment
Strong leadership and collaboration skills within cross-functional teams
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Enthusiasm for AI technology and its innovative application in enterprise settings
5+ years of product management experience in customer service, enterprise e-commerce, or customer platform domains
Familiarity with enterprise CRM platforms
Salesforce strongly preferred

Job Responsibility

Build and maintain strong relationships with business partners and the broader IT organization to deliver impactful AI solutions
Conduct analysis and gather insights to identify and prioritize high-value use cases for AI-enabled tools
Advise and consult stakeholders on build vs buy decisions
Collaborate with the team to define product goals, align with business priorities, and ensure product roadmaps reflect stakeholder needs
Develop detailed product requirements documents (PRDs), write user stories, and create functional specifications
Oversee the creation of test plans, perform system integration testing, validate test results, and address any issues during testing phases
Work closely with end users to optimize product adoption, provide training, and offer support for prompt engineering and tool usage
Create, test, iterate, and publish production-ready prompts for customer operations use cases
Mentor product specialists and business analysts, with potential to build and lead a team as the portfolio grows

What we offer

Medical, dental, and vision care
Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Fulltime

Customer Technology Specialist II

University of Rochester

Location:
United States of America , Rochester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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Job Posted:February 21, 2026

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