Customer Technology Specialist II Job at University of Rochester (Rochester)

Specialist II

The position involves assisting the Business Technology (BT) support teams with ...

Location

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
Account administration and support for Order Entry applications

Fulltime

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications
Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Brighton

Salary:

60431.00 - 84603.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 5 years of relevant experience required
Advanced level of PC and Windows expertise and understanding required
Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
Ability to work both independently and as part of a team required
Ability to balance multiple priorities in a dynamic and fast-paced environment required
Logical thinker with advanced problem-solving abilities required
Knowledge of servers and ability to use LiteTouch required

Job Responsibility

Serves as a technical lead for a specific department
Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
Acts as an escalation point between the department and IT
Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
Provides hands-on support for clients with excellent customer service skills
Works with IT to deliver solutions that meet documented business needs
Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
Identifies opportunities for improvement that will provide users greater efficiency and technology independence
Provides operational support in place of the manager, as needed

Fulltime

Customer Onboarding Specialist II

Our partner develops state-of-the-art technology for short-term rentals. The Cus...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Excellent written and verbal English communication skills (EFSET C2 required)
2+ years of experience in customer onboarding, customer success, or technical/customer support, ideally within a SaaS or software environment
A genuine passion for delivering exceptional customer experiences
A customer-centric mindset
Technological fluency across web, computer, mobile, and SaaS platforms
Clear and concise communication skills
Strong problem-solving skills
Confidence presenting over webcam
Strong organizational skills
A collaborative mindset

Job Responsibility

Customer Onboarding: Lead engaging 30- to 60-minute onboarding calls, helping customers configure their accounts
Customer Consultation: Review handover notes from the Sales team to understand customer goals and pain points
Screen Sharing and Live Support: Host onboarding sessions via webcam, asking customers to share their screen
Enterprise Onboarding: For larger clients, schedule and conduct a series of onboarding sessions
Problem-Solving and Customization: Address common challenges faced by short-term rental hosts
Trial Success: Ensure that by the end of the trial, customers are confident, satisfied, and eager to become paying users
Handoff: Ensure customers know how to access support resources

What we offer

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Specialist II - CLM Technology

The Functional Consultant plays a key role in ensuring the successful delivery a...

Location

India , Pune

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

4+ years of relevant experience, including 2+ full‑cycle enterprise implementations
Strong understanding of contract management or supply chain applications (preferred)
Skilled in requirements analysis, solution design, and configuration
Excellent communication and stakeholder management skills
Strong analytical thinking with ability to interpret business trends and propose actions
Experience with reporting, data warehousing, and analytics (advantageous)
Exposure to Icertis CLM, CLM solutions, or enterprise SaaS platforms (preferred)
Knowledge of cloud environments and third‑party integration patterns (beneficial)
Bachelor’s or master’s degree in engineering, computer science, business, or another technical/analytical field

Job Responsibility

Drive implementation of Icertis product solutions across multiple clients, overseeing project tasks to ensure delivery within agreed-upon scope, timeline, and quality standards
Collaborate with stakeholders to conceptualize, design, and deliver solutions that meet key business objectives
Facilitate requirements gathering and translate business needs into functional specifications and systems design
Act as a secondary escalation point for complex functional or technical issues during the project lifecycle
Own system configuration and deployment activities across simultaneous customer engagements
Manage project-related risks concerning people, technology, and processes
perform regular monitoring and quality checks to ensure project success
Contribute to knowledgebase development, documentation, and internal consulting capability within the Professional Services group
Build relationships with client counterparts, serving as a trusted advisor throughout the engagement and post-implementation support
Provide feedback to product teams for continuous improvement based on customer experience and implementation learnings

Fulltime

Mid-Corp Associate Banker

The primary responsibility of the junior banker will be, in cooperation with the...

Location

Romania , Bucharest

Salary:

176923.08 - 283076.92 L / Year

Citi

Expiration Date

Until further notice

Requirements

Solid knowledge of banking and banking products and processes
Demonstrates effective lending skills
Demonstrates an intermediate level of detection skills early warning
Demonstrates the ability to close transactions and manage with process of generating credits, gathering and maintain credit documentation and monitor accounts
Demonstrates an advanced understanding of accounting principles, financial modelling and situation analysis
Ability to work effectively within a team
Excellent interpersonal, communication and influence skills
Initiative, positive approach, embrace change and is bold
High level of energy, enthusiasm and motivation
Highly focused, able to quickly identify key priorities, clearly communicate priorities

Job Responsibility

Support Senior Relationship manager in management of assigned portfolio of clients
Work closely with Senior Relationship Managers to ensure we provide a 'Client First' approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients
In cooperation with Senior Relationship Manager calls on clients and maximise ‘One Citi’ client experience, by proactively leveraging and sharing Citi’s market leading insights, global network and solutions
Contacts customers in order to proactively deepen the relationship, to respond, discover and anticipate future needs, obstacles or risks and expectations
In cooperation with Senior Relationship Manager: i)Serves as a customer point of contact and is responsible for managing internal departments to resolve any customer service issues
ii)Introduces customers to solutions for building and consolidating an efficient portfolio
iii)Works with product specialists and subject matter experts to structure innovative and customized solutions that meet individual customer needs
iv)Works closely with the implementation manager on customer onboarding and retention, ensuring that "Know Your Customer Rules" (KYC) and other compliance outcomes are met
v)Identify cross-selling opportunities to deepen and increase Citi's collaboration with those customers
vi)Drive innovation in the solutions we offer to clients and grow Citi's business where it is needed and appropriate

Fulltime

Technical Support Specialist II

Crescendo is seeking Technical Support Specialists to help support our smart sus...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in tech support is required
Passion for Customer Experience via phone and email
Excellent written and verbal communication skills
Fantastic customer-focused approach
Super-analytical with supreme problem-solving abilities
Highly adaptable, fast learner, able to work with little direction and own customer issues
Very tech-savvy
Dependable, motivated, and a self-starter, with the ability to work independently
Excellent workload management and work prioritization skills (especially when many different items require your attention)
Previous experience providing technical support

Job Responsibility

Provide help via telephone and email, ensuring all interactions are recorded in our ticketing system (Kustomer)
Prioritize and categorize tickets, ensuring issues are recorded and summarized succinctly
Follow established support processes and procedures
Manage your ticket queue, taking ownership of customer issues, and ensuring they’re handled within our agreed timescales
Fact-finding, troubleshooting, diagnosing software issues, and providing solutions (as well as offering alternatives and creative ideas at times)
Provide a high-quality experience utilizing problem-solving and communication skills
Review and resolve invoicing, billing, and payment-related requests
Escalate tickets promptly where you’re unable to resolve them
Communicate professionally and thoughtfully with customers and internal teams
Learn our technologies inside out and keep up to date with any changes, and learn about any new products

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Hybrid working arrangements

Fulltime

Software Implementation Consultant II - Financial

As part of the Professional Services, Practice Delivery team, the Software Imple...

Location

Canada , Mississauga

Salary:

83000.00 - 92000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Post-secondary education in a technology related field, preferred
Excellent communication, organizational and collaboration skills
Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes
Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
The ability to quickly learn new concepts and technologies and convert them into customer solution value
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Ability to thrive in a high paced, complex team environment
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
4+ years in a software implementation role

Job Responsibility

Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
Translate technical requirements and execute system configuration setup (more complex than entry)
Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations

What we offer

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

Fulltime

Customer Technology Specialist II

University of Rochester

Location:
United States of America , Rochester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Customer Technology Specialist II

University of Rochester

Location:United States of America , Rochester

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 20, 2026

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