CrawlJobs Logo
University of Rochester Logo University of Rochester · IT - Administration

Customer Technology Specialist II

United States of America, Brighton 60431.00 - 84603.00 USD / Year · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Serves as a technical lead for a specific department
  • Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
  • Acts as an escalation point between the department and IT
  • Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
  • Provides hands-on support for clients with excellent customer service skills
  • Works with IT to deliver solutions that meet documented business needs
  • Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
  • Identifies opportunities for improvement that will provide users greater efficiency and technology independence
  • Provides operational support in place of the manager, as needed

Requirements

  • High School diploma or equivalent and 5 years of relevant experience required
  • Advanced level of PC and Windows expertise and understanding required
  • Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
  • Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
  • Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
  • Ability to work both independently and as part of a team required
  • Ability to balance multiple priorities in a dynamic and fast-paced environment required
  • Logical thinker with advanced problem-solving abilities required
  • Knowledge of servers and ability to use LiteTouch required

Nice to have

  • Associate's degree preferred
  • Demonstrated project management abilities preferred
University of Rochester - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Technology Specialist II

8 matching positions

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
60431.00 - 84603.00 USD / Year
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent and 5 years of relevant experience required
  • Advanced level of PC and Windows expertise and understanding required
  • Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
  • Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
  • Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
  • Ability to work both independently and as part of a team required
  • Ability to balance multiple priorities in a dynamic and fast-paced environment required
  • Logical thinker with advanced problem-solving abilities required
  • Knowledge of servers and ability to use LiteTouch required
Job Responsibility
Job Responsibility
  • Serves as a technical lead for a specific department
  • Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
  • Acts as an escalation point between the department and IT
  • Maintains expertise in current desktop and network technologies
  • Provides hands-on support for clients with excellent customer service skills
  • Works with IT to deliver solutions that meet documented business needs
  • Serves as owner for applications
  • Responsible for troubleshooting, resolving issues, updates and documentation
  • Identifies opportunities for improvement that will provide users greater efficiency and technology independence
  • Provides operational support in place of the manager, as needed
  • Fulltime
Read More
Arrow Right

Customer Technology Specialist II

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
60431.00 - 84603.00 USD / Year
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent and 5 years of relevant experience required
  • Advanced level of PC and Windows expertise and understanding required
  • Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
  • Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
  • Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
  • Ability to work both independently and as part of a team required
  • Ability to balance multiple priorities in a dynamic and fast-paced environment required
  • Logical thinker with advanced problem-solving abilities required
  • Knowledge of servers and ability to use LiteTouch required
Job Responsibility
Job Responsibility
  • Serves as a technical lead for a specific department
  • Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
  • Acts as an escalation point between the department and IT
  • Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
  • Provides hands-on support for clients with excellent customer service skills
  • Works with IT to deliver solutions that meet documented business needs
  • Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
  • Identifies opportunities for improvement that will provide users greater efficiency and technology independence
  • Provides operational support in place of the manager, as needed
  • Fulltime
Read More
Arrow Right

Specialist II, Business Technology Support

The position involves assisting the Business Technology (BT) support teams with ...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
sysco.com Logo
Sysco
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
  • Minimum of five years customer service experience in Computer Technology
  • Must possess excellent communication (written and verbal), organizational, and problem solving skills
  • Must effectively interact with several different personalities and levels of management
  • Must be self-motivated, resourceful, reliable, and trustworthy
  • Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
  • Must have experience with supporting, installing, and configuring Order Entry applications
  • Must be able to use remote support tools to be able to troubleshoot remote computer devices
  • Must be available for after hour support and weekend on-call support as needed
Job Responsibility
Job Responsibility
  • Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
  • Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
  • Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
  • Contribute to the development of policies and procedures
  • Ensuring software license compliance with all installed software
  • Responsible for imaging workstations using the standard images
  • Maintains and adheres to current system security policy
  • Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
  • Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
  • Account administration and support for Order Entry applications
  • Fulltime
Read More
Arrow Right

Specialist II - CLM Technology

The Functional Consultant plays a key role in ensuring the successful delivery a...
Location
Location
India , Pune
Salary
Salary:
Not provided
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of relevant experience, including 2+ full‑cycle enterprise implementations
  • Strong understanding of contract management or supply chain applications (preferred)
  • Skilled in requirements analysis, solution design, and configuration
  • Excellent communication and stakeholder management skills
  • Strong analytical thinking with ability to interpret business trends and propose actions
  • Experience with reporting, data warehousing, and analytics (advantageous)
  • Exposure to Icertis CLM, CLM solutions, or enterprise SaaS platforms (preferred)
  • Knowledge of cloud environments and third‑party integration patterns (beneficial)
  • Bachelor’s or master’s degree in engineering, computer science, business, or another technical/analytical field
Job Responsibility
Job Responsibility
  • Drive implementation of Icertis product solutions across multiple clients, overseeing project tasks to ensure delivery within agreed-upon scope, timeline, and quality standards
  • Collaborate with stakeholders to conceptualize, design, and deliver solutions that meet key business objectives
  • Facilitate requirements gathering and translate business needs into functional specifications and systems design
  • Act as a secondary escalation point for complex functional or technical issues during the project lifecycle
  • Own system configuration and deployment activities across simultaneous customer engagements
  • Manage project-related risks concerning people, technology, and processes
  • perform regular monitoring and quality checks to ensure project success
  • Contribute to knowledgebase development, documentation, and internal consulting capability within the Professional Services group
  • Build relationships with client counterparts, serving as a trusted advisor throughout the engagement and post-implementation support
  • Provide feedback to product teams for continuous improvement based on customer experience and implementation learnings
  • Fulltime
Read More
Arrow Right

Customer Onboarding Specialist II

Our partner develops state-of-the-art technology for short-term rentals. The Cus...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
partnerhero.com Logo
PartnerHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and verbal English communication skills (EFSET C2 required)
  • 2+ years of experience in customer onboarding, customer success, or technical/customer support, ideally within a SaaS or software environment
  • A genuine passion for delivering exceptional customer experiences
  • A customer-centric mindset
  • Technological fluency across web, computer, mobile, and SaaS platforms
  • Clear and concise communication skills
  • Strong problem-solving skills
  • Confidence presenting over webcam
  • Strong organizational skills
  • A collaborative mindset
Job Responsibility
Job Responsibility
  • Customer Onboarding: Lead engaging 30- to 60-minute onboarding calls, helping customers configure their accounts
  • Customer Consultation: Review handover notes from the Sales team to understand customer goals and pain points
  • Screen Sharing and Live Support: Host onboarding sessions via webcam, asking customers to share their screen
  • Enterprise Onboarding: For larger clients, schedule and conduct a series of onboarding sessions
  • Problem-Solving and Customization: Address common challenges faced by short-term rental hosts
  • Trial Success: Ensure that by the end of the trial, customers are confident, satisfied, and eager to become paying users
  • Handoff: Ensure customers know how to access support resources
What we offer
What we offer
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Hybrid working arrangements
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
  • Fulltime
Read More
Arrow Right

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...
Location
Location
United States , Kennewick
Salary
Salary:
Not provided
apollomech.com Logo
Apollo Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
  • 2+ years of experience in a help desk, technical support, or IT support role
  • Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
  • Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
  • Experience using IT service management (ITSM) and ticketing systems
  • Familiarity with remote support tools and techniques
  • Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
  • Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
  • Customer-focused mindset with a demonstrated ability to build positive working relationships
Job Responsibility
Job Responsibility
  • Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
  • Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
  • Diagnose and resolve hardware and software issues
  • escalate to senior IT staff or vendors when appropriate
  • Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
  • Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
  • Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
  • Collaborate with vendors and third-party providers to resolve issues and support system enhancements
  • Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
  • Provide professional, user-friendly communication and training to support end-user adoption of technology solutions
What we offer
What we offer
  • Medical, Dental, and Vision
  • 401K with Company Match
  • STD, LTD, Voluntary Life benefits
  • Paid Time off
  • Professional development opportunities, including training and certifications
  • A collaborative and supportive work environment focused on operational excellence
  • Fulltime
Read More
Arrow Right

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...
Location
Location
United States , Sparks
Salary
Salary:
Not provided
apollomech.com Logo
Apollo Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
  • 2+ years of experience in a help desk, technical support, or IT support role
  • Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
  • Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
  • Experience using IT service management (ITSM) and ticketing systems
  • Familiarity with remote support tools and techniques
  • Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
  • Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
  • Customer-focused mindset with a demonstrated ability to build positive working relationships
Job Responsibility
Job Responsibility
  • Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
  • Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
  • Diagnose and resolve hardware and software issues
  • escalate to senior IT staff or vendors when appropriate
  • Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
  • Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
  • Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
  • Collaborate with vendors and third-party providers to resolve issues and support system enhancements
  • Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
  • Provide professional, user-friendly communication and training to support end-user adoption of technology solutions
What we offer
What we offer
  • Medical, Dental, and Vision
  • 401K with Company Match
  • STD, LTD, Voluntary Life benefits
  • Paid Time off
  • Professional development opportunities, including training and certifications
  • Collaborative and supportive work environment
  • Fulltime
Read More
Arrow Right

IT Support Specialist II

The IT Support Specialist II role provides technical assistance and second-level...
Location
Location
United States , Chandler
Salary
Salary:
Not provided
apollomech.com Logo
Apollo Mechanical Contractors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required
  • 2+ years of experience in a help desk, technical support, or IT support role
  • Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365
  • Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches
  • Experience using IT service management (ITSM) and ticketing systems
  • Familiarity with remote support tools and techniques
  • Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively
  • Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels
  • Customer-focused mindset with a demonstrated ability to build positive working relationships
Job Responsibility
Job Responsibility
  • Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations
  • Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications
  • Diagnose and resolve hardware and software issues
  • escalate to senior IT staff or vendors when appropriate
  • Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies
  • Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems
  • Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement
  • Collaborate with vendors and third-party providers to resolve issues and support system enhancements
  • Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization
  • Provide professional, user-friendly communication and training to support end-user adoption of technology solutions
What we offer
What we offer
  • Competitive compensation and benefits package
  • Professional development opportunities, including training and certifications
  • A collaborative and supportive work environment focused on operational excellence
  • Fulltime
Read More
Arrow Right