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Customer Technology Specialist II

urmc.rochester.edu Logo

University of Rochester

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Location:
United States of America , Brighton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

60431.00 - 84603.00 USD / Year
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Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility:

  • Serves as a technical lead for a specific department
  • Provides high level hardware and application support, consultation, analysis, troubleshooting, design and operational support for all technology customers
  • Acts as an escalation point between the department and IT
  • Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions
  • Provides hands-on support for clients with excellent customer service skills
  • Works with IT to deliver solutions that meet documented business needs
  • Serves as owner for applications. Responsible for troubleshooting, resolving issues, updates and documentation
  • Identifies opportunities for improvement that will provide users greater efficiency and technology independence
  • Provides operational support in place of the manager, as needed

Requirements:

  • High School diploma or equivalent and 5 years of relevant experience required
  • Advanced level of PC and Windows expertise and understanding required
  • Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
  • Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required
  • Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required
  • Ability to work both independently and as part of a team required
  • Ability to balance multiple priorities in a dynamic and fast-paced environment required
  • Logical thinker with advanced problem-solving abilities required
  • Knowledge of servers and ability to use LiteTouch required

Nice to have:

  • Associate's degree preferred
  • Demonstrated project management abilities preferred

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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