Customer Technical Support Jobs

New

Customer Support Technical Operations Manager

We’re looking for a Technical Operations Manager to build and lead the team behi...

Location

United States; Canada , San Francisco; New York; Portland; Remote

Salary:

168900.00 - 211100.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical operations, systems, or tooling engineering role (or adjacent)
5+ years of hands-on people management (ideally leading technical roles/teams)
Deep expertise with Zendesk configuration and administration
Strong technical literacy (APIs, integrations, cloud services, data pipelines, internal tooling)
Demonstrated experience managing sprints, backlogs, and coordinating cross-team delivery
Experience with incident management, root cause analysis, and reliability engineering concepts
Excellent communication skills, able to translate technical complexity to non-technical audiences
Vendor / third-party management experience
Strong problem-solving mindset, bias for action, and proven track record of scaling systems and teams
Brings fresh, creative thinking to complex operational challenges

Job Responsibility

Lead and grow the Technical Ops team
own the domain from intraday management to long term planning
Define and maintain actionable metrics, dashboards, and SLAs to drive performance and accountability
Architect, configure, and manage the lifecycle of core systems (e.g. Zendesk, internal tools), including change control, QA, and rollback strategies
Stay ahead of industry trends to evolve tooling and operational processes - continuously seek improvements in efficiency and scale
Detect and remediate system weaknesses and single points of failure
lead incident response, post-mortems, and escalation practices
Oversee sprint planning and execution for Ops initiatives & tasks
manage the backlog, dependencies, prioritization, and cross-functional coordination
Ensure documentation, runbooks, and internal processes are up to date

What we offer

base salary
equity (stock options)
benefits

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Technical Support

Technical Support Specialist role in Customer Support team in the engineering se...

Location

United Kingdom , Watford

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Technical understanding of plumbing and heating systems with hands-on experience
Strong administrative skills and ability to multitask
Excellent problem-solving abilities to troubleshoot technical issues efficiently
Energetic self-starter who thrives in a team environment
Confident communicator able to explain technical information clearly to all audiences
Willingness to occasionally visit customer sites as required

Job Responsibility

Provide expert office-based technical support via phone and email to homeowners merchants and installers
Respond promptly to customer inquiries ensuring timely and accurate resolutions
Offer active technical support to sales and marketing teams
Guide users in navigating various software applications
Stay informed on the latest product ranges and industry movements
Collaborate with installers to resolve system performance and installation issues including on-site visits as needed
Monitor product installation issues and provide constructive feedback for continuous improvement
Deliver excellent customer experiences and thorough site reports for each visit
Support the return of faulty goods for further investigation

What we offer

Bonus
25 days of holiday
Health Cash Plan
Life Insurance
Up to 5% matching pension scheme

Fulltime

Customer Support Technical Representative

The Customer Support Technical Representative role at 1Password involves providi...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

You have excellent written and spoken communication skills in English, with the ability to engage and share information effectively
2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
Comfort providing support via phone, email and remote support sessions
Proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
Experience working with REST APIs, including parsing and filtering API responses using jq
Previous experience working with SCIM, SSO and automated provisioning solutions
Basic scripting experience, with familiarity in Python, Bash, or PowerShell

Job Responsibility

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders
Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Customer Support Agent

Our Customer Support Team is here to deliver first-class support in a simple, ef...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

1 year of experience in technical customer support
1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
Excellent spoken and written English
The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone
Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives
The ability to use support platforms such as Zendesk
Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution
Prior experience working with tech teams like developers/engineers and QA
Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions

Job Responsibility

Respond to B2C and B2B customers' questions rapidly and clearly
Provide technical support towards account/login/billing-related issues
Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
Play a big role in sharing relevant feedback with the product team
Help update/create content for our internal knowledge base and our help centre
Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Customer Support Specialist

Ledger is seeking a Customer Support Specialist to provide quick and efficient t...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

New

Technical Support Engineer

Provide voice-based support to international/domestic customers over the phone (...

Location

India , Chennai; Salem; Coimbatore; Tirunelveli; Madurai

Salary:

Not provided

ManageEngine

Expiration Date

Until further notice

Requirements

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
Build a rapport with customers with clear and confident communication
Focus on customer satisfaction and first-time-resolution
Engage with the technical team to provide faster resolutions to technical issues
Work closely with the technical content team to identify gaps in the help module
Should be willing to work night shifts

Fulltime

Technical Support Specialist

PagerDuty is looking for Technical Support professionals to help our users when ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written communication, work ethic and attention to details skills
Experience handling customer issues through a ticketing solution (such as Zendesk)
Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
Prior experience taking calls directly from customers in a technical support capacity
Be willing to work specific hours to provide SLA time-based coverage to our customers (we need to cover the shift from 1 pm - 21 pm Fall Winter and 3 pm to 12 am Spring Summer Chile time)
The ability to write about technical subjects clearly
The enthusiasm and perseverance to handle customer support and billing requests over the phone
Fluent English is required
Availability to work 4 day per month into our Santiago office

Job Responsibility

Taking all first line calls from customers and identifying initial issues
Successfully resolving customer emails and phone requests through the use of varied ticketing, content and task management tools
Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
Improving our documentation and support PagerDuty.com by adding to our processes and documentation with your own suggestions and efficiencies
Running some billing and sales related requests
Leading tickets from high priority customers on an on-call basis

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Customer Technical Support

Adyen

Location:
Mexico, Mexico City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 15, 2025

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