Customer Technical Support Job at Adyen (Mexico City)

Job Description

You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business.

Job Responsibility

Be the first point of contact for merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment status amongst others)
This means reactive/proactive communication in Spanish and English with merchants both via email and on the phone
Educate and advise merchants’ financial teams on how to best gain value from our platform, financial products and features
Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations
Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods and best practices
Responsible for the merchants’ full lifecycle (integration, expansion and operational excellence)
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants

Requirements

At least 4 years of experience as a Customer Technical Support or equivalent, with exposure to payments or financial products
Strong finance and analytical skills and can easily get familiar with internal accounting systems
Affinity with API's, Postman, with internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting)
Excellent written and verbal communication skills in English
Available to work in person on Paseo de La Reforma/ Mexico City
Strong communication skills and are not afraid of being in direct contact with merchants
Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
Self-driven, flexible and have the ability to maintain high levels of productivity with minimal supervision
taking accountability for your work and results delivered
Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity

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Customer Technical Support

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