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Customer Technical Support Specialist

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Teradata

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Location:
Czechia , Prague

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe. The Technical Support Specialist works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.

Job Responsibility:

  • Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone
  • Accept and respond to incoming calls, incidents, and emails
  • Provide Initial problem triage and clarify problem definition
  • Track, monitor and maintain incident progress
  • Collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues
  • Apply search tools to identify previously developed solutions and recognize patterns and symptoms
  • Search knowledge bases for known solutions to known problems
  • Identification and management of duplicate incidents
  • Extract logs, dumps, error files from customer systems and analyze
  • Isolate problem area through problem recreation
  • Provide remote support to on-site resources
  • Coordinate with customers and end-users to implement solutions
  • Log problem resolution and support knowledge creation
  • Coordinates activities associated with product/service resolution issues

Requirements:

  • Provide frontline support to Teradata global customers with a primary focus on the region of France
  • The candidate must possess native-level fluency in both written and spoken French
  • Excellent oral and written communications skills in English
  • 1-3 years of Technical Support related experience
  • BA/BS in Computer Science or equivalent experience
  • Database and Operating System knowledge
  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of UNIX, Linux, Windows, and other current operating systems

Nice to have:

  • Knowledge of TDBMS or other relational databases
  • Knowledge of Linux, UNIX, Windows, and other current operating systems
  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of remote support tools including installation
  • Knowledge of Cloud technologies

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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