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Bio-Rad Laboratories Logo Bio-Rad Laboratories · Customer Service

Customer Technical Support Representative

Hungary, Budapest · Job Posted July 03, 2026
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Job Description

In this role, the Customer Technical Support colleague will provide timely and accurate advanced Scientific and Technical email, phone and remote support on a broad range of systems, reagents and software, primarily of the Quality Control, Diabetes and Life Science product lines. It will include troubleshooting and instruction to Bio-Rad customers & Channel Partners from East Europe, Middle-East & Africa to deliver an excellent customer support. The successful candidate will be responsible for fulfilling specific targets and also for contributing to smooth running of the day to day support operation.

Job Responsibility

  • Identify, troubleshoot and resolve technical problems on the company’s QC, Diabetes and Immunohematology product portfolio and follow a standard complaint handling procedure according our and local regulations
  • Respond to phone calls, emails, and requests from external and internal customer
  • Support customer remotely and implement remote access solutions, document, track and monitor cases on a daily basis to ensure compliance and timely resolutions in our service database
  • Perform patient/user risk assessment
  • Work with clinical instruments of remote access to the software of the user’s devices to eliminate problems in the operation of the equipment
  • Work with product specialists in case of complex technical problems
  • Prioritize multiple issues and complete tasks in a timely and efficient manner

Requirements

  • Master degree in Biomedical, Medical, Biological or a comparable qualification
  • At least 1-2 years of experience in a hospital laboratory or IVD company
  • Experience with QC materials, statistics and common Office tools, SalesForce, Service Max etc.
  • Excellent communication skills in English language

What we offer

  • Life and accident insurance
  • Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
  • Competitive salary and cafeteria
  • 100% commuting allowance for non Budapest residents
  • Annual bonus
  • Annual salary review
  • Marriage and childbirth allowance
  • School start allowance
  • Loyalty award
  • Employee Referral Program with remarkable referral bonus
  • All You Can Move contract possibility/gym facility discount
  • Hybrid working model (3 days onsite and 2 days home office. Our office is located in Budapest, Futó u. 47, 1082)
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