Customer Technical Support Analyst

We are looking for a L1 Customer Technical Support Analyst to be the first point of contact for external users of client applications and related equipment. In this role, you will troubleshoot application and equipment-related issues, provide guidance, and help deliver a smooth and satisfying user experience across multiple client platforms. This is a hands-on, customer-facing role in a supportive and collaborative work environment where you will gain exposure to a variety of modern applications and emerging technologies. The role operates on a shift schedule to provide coverage for external users across different time zones.